Dynamics 365 Virtual Agent for Customer Service Now Available

Microsoft combines the new Power Virtual Agents solution with its Dynamics 365 customer service application.

Microsoft To Automate Unified Interface Updates

Microsoft to force Dynamics 365 admins’ hands with Unified Interface updates.

Teamwork Benefits Of An Intranet

Teamwork is a key part of business success. But there is only so much that can be done with a strong team spirit.

Benefits of ERP accounting software

Enterprise Resource Planning (ERP) software helps in boosting the operational sectors by handling transactional activities such as warehousing, accounting, and customer service.

Benefits Of Using SharePoint Content Types Over Folders

Discover best practice for managing items within SharePoint

How To Master An ERP Implementation

An ERP system can be incredibly rewarding for an organisation in terms of improving operations and increasing revenues.

Microsoft Power Virtual Agents

Microsoft uses its Ignite conference in Orlando to expand the Power Platform family

What is SharePoint Online?

SharePoint Online is a web-based service that allows (at its most basic) for organisations to share, store, and manage data and applications.

How To Prepare For A CRM Implementation

CRM systems have numerous benefits, particularly in terms of increasing sales, improving customer satisfaction and streamlining business operations.

Using An Intranet Within An Internal Communications Strategy

Discover how technology can play an important part in your organisation’s cohesion

AI Now A Key Business Differentiator, Microsoft Research Finds

Microsoft UK CEO Cindy Rose leads the charge to get more companies utilising AI at Future Decoded.

What Are SharePoint Permissions?

Microsoft SharePoint is a storage and collaboration applications used by organisations around the world.

SharePoint: Modern Experience Vs Classic

SharePoint has changed. Discover the modern Sharepoint experience and the new features it offers.

Microsoft SharePoint vs OneDrive: Which storage solution is best for your business?

When it comes to choosing a platform to assist with document storing and sharing, many organisations find themselves torn between SharePoint and OneDrive.

Countdown To SharePoint 2010 End Of Life

Organisations should start planning to migrate away from SharePoint 2010

Dynamics 365 2019 Release Wave 2 Approaching

Check out the latest features for Dynamics 365 coming soon

Changes to Dynamics 365 Licensing

Microsoft is changing how it packages – and prices – Dynamics 365 CRM and ERP licences.

Five Reasons To Use Business Central Over Dynamics NAV

Born out of the aim to develop a Software-as-a-Service (SaaS) ERP system, Microsoft’s Business Central is proving the solution-of-choice for small and mid-sized organisations.

4 Ways To Increase Customer Retention With A CRM System

Managers and business owners need ways to balance revenue streams from new customers and existing ones.

Introducing the Unified Interface

The Unified Interface is a new development for Dynamics 365.

Benefits Of ERP For Small Business

Once upon a time, enterprise resource planning (ERP) solutions were the preserve of large organisations.

Microsoft Dynamics CRM vs Dynamics 365: Time for an upgrade?

Get to grips with the differences in Microsoft’s CRM platforms.

Dynamics 365 for Field Service ROI detailed in new study

A new report has detailed the extensive business benefits of a Dynamics field service solution.

Dynamics 365 adds PDF generation functionality for quotes

This long overdue feature will help make more of the quote functionality.

Microsoft Dynamics 365 vs Salesforce CRM: Which is the better solution?

Microsoft Dynamics 365 and Salesforce are the two market-leading CRM solutions for modern businesses.

Infographic: Improving conversions with Dynamics 365 AI for Sales

Discover the numbers for how Dynamics 365 AI for Sales can benefit your organisation.

Introducing Dynamics 365 Virtual Agent for Customer Service

The announcement of Dynamics 365 Virtual Agent for Customer Service holds great potential for automating customer services.

Microsoft announces new PowerApps Portals and AI Builder

As anticipated, the Power Platform is to expand with new features due before the end of 2019.

Microsoft announces Power Platform and confirms stronger business process automation direction

There’s a new category for Microsoft existing products, and a hint that there’s more to come.

How much does Microsoft Dynamics 365 cost?

Understand the costs that go into a Microsoft Dynamics 365 CRM or ERP project

What’s The Difference Between Business Central And NAV?

Microsoft has now ended sales of Dynamics NAV 2018 for new customers, while increasing it's promotion of Business Central.

Microsoft Dynamics 365 April Update Now Available

New Dynamics 365 functionality is now available across multiple modules

Five Reasons To Adopt An ERP System For Manufacturing

During their growth, manufacturers can come to a point where they need smarter ways to keep control of their operations.

Changes to Microsoft Dynamics 365 storage

Microsoft will role out a new model for Dynamics 365 cloud storage.

Microsoft Dynamics 365 vs Zoho: A CRM Comparison

On the CRM landscape, Zoho is growing popularity thanks to low pricing and out-of-the-box functionality for sales teams.

5 tips for successful CRM implementation

If you’re planning to invest in a customer relationship management (CRM) system as a way of increasing efficiency and saving your business money, you’ll naturally want to be up and running quickly with your new solution.

Why use Microsoft Dynamics as your CRM system?

We offer five reasons to consider choosing Microsoft Dynamics as your CRM platform

Microsoft Dynamics 365 April 2019 Update

Spanning more than 350 pages, there’s a huge number of new features and changes to digest within the Dynamics 365 April 2019 update release notes. We’ve produced a high-level overview of some of the most significant.

Microsoft to cease offering Social Engagement

In what feels like the briefest of love affairs, Microsoft announces it will be ending service for it’s social media monitoring tool, Social Engagement.

Microsoft Dynamics 365 Trends: What To Expect In 2019

Here’s a highlight of the trends that organisations with – or are interested in - Microsoft Dynamics 365 can expect in 2019.

5 Reasons Why Sales Teams Need A CRM

Research has shown that a CRM system raises the productivity of a business by 15%.

Preparing for Making Tax Digital with Microsoft Dynamics

As of April 2019, HMRC will be transforming the way that tax administration is performed.

Microsoft announces Dynamics 365 AI for Customer Service and Dynamics 365 AI for Sales

New iterations of key Microsoft Dynamics solutions will embrace artificial intelligence (AI) to deliver even better results for businesses.

Microsoft Dynamics 365 Delivers Higher Return on Investment, Research Shows

Research has found that business spending on Microsoft Dynamics 365 delivers double the return on investment of the average CRM or ERP systems.

Microsoft Nonprofit Accelerator promises faster, cheaper Dynamics solutions for charities

Microsoft has announced the launch of the Nonprofit Accelerator, a faster way for charities and non-profit organisations to achieve typical Dynamics and Microsoft 365 solutions.

Benefits of Microsoft Dynamics for manufacturing: An end-to-end example

Discover how a Dynamics 365 Business Central or NAV solution can handle your business' sales, planning, inventory, manufacturing and finances.

Microsoft Dynamics 365 cost savings for Manufacturing & Distribution

Spending £50,000 on an ERP system could help generate a cost benefit of in excess of half a million pounds within 10 years. It may sound too good to be true, but we’ve done the maths…

Three questions that reveal it’s time to change your ERP system

Too often, organisations choose to accept a sub-par experience from their ERP system.

Build a better work space with Microsoft Dynamics 365 Layout

Microsoft had unveiled Dynamics 365 Layout, a VR planning tool for setting up your space for optimum usage.

What are Dynamics 365 Team Member licences?

Discover Team Member licences and the benefits they offer Organisations using Dynamics 365.

How to add Dynamics 365 to Outlook

Read our guide on how to add Dynamics 365 to Outlook and start enjoying the benefits.

Microsoft to release new Dynamics 365 on-premise solution

An updated on-premise option will soon be available for Microsoft Dynamics 365 for organisations that would rather host their installations locally.

Dynamics 365 October Update: New features for Business Central

Continuing our overview of the Dynamics 365 October update, we look at updates coming to Dynamics 365 Business Central.

Dynamics 365 October Update: New features for your marketing CRM system

Following on from our overview of the Dynamics 365 October update, we now breakdown some of the key updates for marketers:

Akita listed on Microsoft AppSource

Akita’s Microsoft Dynamics 365 Business Central services are now available directly from Microsoft AppSource.

Why you need to upgrade from Dynamics 365 v8.2 now

Microsoft is changing the way that Dynamics 365 is updated.

What’s in store for the Dynamics 365 October release?

Microsoft has announced details of its Dynamics 365 October release.

Tracking brand success with Microsoft Social Engagement

Discover Social Engagement - Microsoft's social listening tool.

Benefits of CRM Systems: An Explanation In Numbers

We explain the benefits of CRM systems in a series of interesting and surprising statistics

PowerApps: Creative app solutions for Dynamics 365

PowerApps is a new Microsoft solution that works alongside Dynamics 365. We explore this new offering and experiment with its capabilities.

Dynamics 365 App for Outlook

Microsoft Dynamics 365 already integrates with a wide range of software and platforms. Now the new Dynamics 365 App allows for Dynamics and Outlook to work closer together.

Why upgrade to Dynamics 365?

Microsoft Dynamics 365 is an attractive prospect for new users. But why upgrade to Dynamics 365 from an older version of Dynamics?

Half of Dynamics NAV customers now using unsupported versions

Over half of Microsoft Dynamics NAV customers are now using unsupported versions of the software.

How to reduce Dynamics 365 storage costs

A new Dynamics app is now available that can assist in reducing storage costs by transferring data storage out of Dynamics 365.

Five features of Microsoft Dynamics 365 version 9.0 we’re most looking forward to

This year Microsoft will launch the latest (and rumoured best) update to its market-leading business platform.

Five reasons to consider Microsoft Dynamics 365 for a small business

When it comes to small business operations, a CRM system may not be the top of your list. Yet this may be short-term thinking.

Announcing Dynamics 365 Business Central: Microsoft’s new SME solution

Microsoft has announced the upcoming launch of Dynamics 365 Business Central, a new offering designed to be an out-of-the-box Dynamics 365 solution for small and medium-sized organisations.

Preparing for Dynamics 365
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