Microsoft CRM Rescue Services
Dealing with a dysfunctional CRM system? Current Dynamics 365 development project failing? Let Akita get you back on track
Getting Systems Back On Track: Experts In CRM Project Rescue
Save your CRM project from failure and a financial blackhole with the help of Akita’s our expert Microsoft Dynamics 365 CRM development team.
Working with organisations of all sizes on Microsoft CRM projects, we’re experienced and well-equipped in turn-around projects that take failing systems and project and transform them into success stories.
Whether you’ve been delivered a suboptimal CRM system, or have concerns about the direction of travel for your current project, get in touch with our experts today to find out how we can help:
Signs That Your CRM Project Needs Saving
Wondering if your CRM solution or project is on the right track, or if it’s time to intervene and rescue it? Here’s helpful signs to look for:
How Do Our CRM Rescue Services Work?
Below is our typical approach to Microsoft CRM rescue projects. Whatever your Dynamics 365 situation, we’ll find a solution:
1. Assessment
Our experts will perform an in-depth evaluation of your current CRM system or project to determine what areas need assistance and identify key issues. This includes a review of project approach and methodology, your internal workflows, goals for your CRM and wider plans for integration and roll-out.
2. Re-scoping
Based on this discovery, our consultants will outline the problem areas of your current solution or project. We’ll then collaborate with you to re-scope your solution. Where practical, we’ll use as much of the existing development and planning as possible. In extreme cases, we’ll start again from scratch at an accelerated pace to deliver a project plan that gets you back on track.
3. Implementation
Once our approach is approved, we’ll begin development (or modification in the case of an existing system). We’ll work closely with you to ensure your solution meets project scope and stakeholder requirements to the letter. Once fully tested, we’ll ensure your new CRM solution is implemented in a way that doesn’t disrupt your operations.
4. Post-Implementation Support & Training
Post-implementation, Akita can also ensure user adoption. We can provide in-depth training for staff to ensure they’re confident in your new solution. We then offer ongoing support to assist with any future issues that arise, ensuring you always have support if you need it.
What Are The Signs That Your Current CRM System Needs Assistance?
We don’t just rescue CRM implementation projects – we help organisations that have a Microsoft CRM system but are struggling to get the best from their investment.
Warning signs that your CRM system may need assistance include:
Collectively, these issues signal a CRM platform that is constraining growth rather than enabling it. Akita can help organisations to fix CRM issues and achieve improved results.
Watch For The SignsMicrosoft CRM Applications
We’re experienced working across Microsoft Dynamics 365 applications:
Dynamics 365 Customer Insights
Deliver professional marketing automation with advanced reporting and analytics
Dynamics 365 Sales
Manage new business and customers to ensure all sales opportunities are addressed quickly
Dynamics 365 Project Operations
Run projects from here, with capability for planning, monitoring and collaborating
Dynamics 365 Field Service
Schedule, track and manage field agents whilst providing them with better intelligence
Dynamics 365 Customer Service
Manage your customers to ensure they all have a good experience interacting with your organisation
Wider Microsoft 365 Development Capabilities
As seasoned Microsoft business applications developers, we’re experienced in enhancing project functionality with wider applications.
So as part of any CRM rescue project, we can also look at additional enhancements utilising the following:
Discover more about our wider capabilities:
Business Central
Tools to help simplify finance and operations management and increase productivity
View MoreSharePoint
A unified area for data management, internal communication and automation solutions
View MorePower BI
Advanced data visualisation tools to help turn raw data into actionable insights
View MorePower Apps
Customer applications built to cater to organisation-specific processes and reduce manual effort
View More
Why Choose Akita For Dynamics 365 CRM Rescue?
Recovering a struggling Dynamics 365 CRM project requires a partner that can quickly identify the root causes of the issues and deliver practical solutions that restore business value.
As a Microsoft Business Applications solution partner, Akita Intelligent Solutions has extensive experience implementing, supporting, and optimising Microsoft Dynamics 365 CRM solutions, including Sales, Customer Service, Field Service, Customer Insights, and Power Platform.
Our consultants combine technical expertise and Microsoft accreditations with a strong understanding of customer engagement and business processes to resolve challenges that extend beyond the technology.
Every CRM rescue begins with a structured assessment of your implementation, identifying issues with configuration, integrations, data quality, processes, and user adoption. We then develop a clear recovery roadmap focused on measurable business outcomes.
Whether your project has stalled, exceeded budget, or your current Dynamics 365 partner is no longer meeting expectations, we can help you:
- Recover value from your CRM investment
- Improve user adoption and productivity
- Resolve integration, customisation, and data issues
- Streamline sales and customer service processes
- Create a scalable platform for future growth
Our goal is to transform an underperforming Dynamics 365 CRM solution into a strategic platform that improves customer engagement and delivers the outcomes your organisation originally expected.
Microsoft Dynamics 365 CRM Rescue FAQ
When should I consider a Dynamics 365 CRM rescue?
If your Dynamics 365 CRM implementation has stalled, exceeded budget, failed to deliver the expected business outcomes, or users are struggling to adopt the system, its time to contact Akita for a rescue project. A Dynamics 365 rescue can also help if your current partner is no longer providing the expertise or support needed to move your project forward.
How do you rescue a failed Dynamics 365 implementation?
Every Dynamics 365 rescue project begins with a comprehensive assessment of your existing Dynamics 365 environment, business processes, and project status. We identify the root causes of the issues - whether technical, operational, or related to user adoption - and develop a structured recovery plan to optimise your solution and deliver the outcomes your organisation originally expected.
Can you take over an existing Microsoft CRM project?
Yes. We regularly take over Dynamics 365 projects that have stalled or are no longer progressing as planned. Our consultants review the work completed to date, assess your current environment, and create a clear roadmap to complete the implementation with minimal disruption to your business.
Can you rescue a Dynamics 365 implementation completed by another partner?
Absolutely. Many organisations come to Akita after a Dynamics 365 implementation has been completed but is not meeting their operational requirements. We can assess the existing solution, resolve technical and process issues, optimise configurations, and help you maximise the value of your Dynamics 365 investment.
Can you improve an existing Microsoft CRM system without starting again?
In most cases, yes. A complete reimplementation is rarely necessary. We focus on enhancing your existing Microsoft Dynamics 365 environment by improving configuration, automating processes, resolving integration issues, and increasing user adoption, allowing you to build on your current investment rather than replace it.
Do you provide ongoing support after a Dynamics 365 rescue?
Yes. Once your Dynamics 365 solution has been stabilised, we can provide ongoing consultancy, development, user support, optimisation, and strategic guidance. Our objective is not only to recover your implementation but to ensure your CRM continues to evolve alongside your organisation and delivers long-term business value.
