Microsoft Dynamics 365 Support Services
Responsive Microsoft CRM, ERP & Power Platform helpdesk service
Responsive Dynamics 365 & Power Platform Support Backed By Microsoft Specialists
Get more from your Microsoft investment with Dynamics 365 support backed by consultants specialising in Dynamics 365 Sales, Customer Service, Field Service, Business Central and the Microsoft Power Platform.
More than a traditional helpdesk, we combine responsive technical support with expert consultancy to resolve issues, optimise performance, and help your organisation take advantage of new Microsoft capabilities, including AI and automation.
Whether you need ad hoc assistance or an ongoing support partnership, we keep your Dynamics 365 environment performing at its best.
Speak with our specialists to keep your system running smoothly and your organisation operating at full potential:
What Does Our Dynamics 365 Support Cover?
Akita’s support service is designed to assist organisations with their day-to-day usage of Dynamics 365 applications. This includes issues related to:
- Break/fix
- Configuration
- Administration
- Release management
- Security
- Integrations
- Reporting
- User support
Any required projects, development or migrations identified as part of support can be scoped for and delivered separately at a discounted rate.
About Our Managed Dynamics 365 Support Services
Maximise the uptime and operational efficiency of your Microsoft Dynamics 365 system to deliver on its ROI potential.
Our SLA-governed support service gives organisations a dependable point of contact for break/fix issues, administrative help, and general troubleshooting.
Our service has evolved to operate on a fixed-hour monthly model, giving organisations a predictable cost structure and a clearer framework for how support is consumed.
Fixed Monthly Hours
Support is delivered using an agreed monthly allocation of hours. Billed competitively at £150/hour, this allowing accurate budgeting and removing unexpected fluctuations in cost.
Scope Of Support
The service focuses on troubleshooting, break/fix incidents, and admin assistance that keeps your Dynamics environment operating effectively. Enhancements and change requests sit outside this scope, ensuring support remains streamlined and responsive.
All In One Support Services
Support for all of your operation-critical Microsoft business applications from a single provider.
Usage Monitoring And Account Reviews
The service focuses on troubleshooting, break/fix incidents, and admin assistance that keeps your Dynamics environment operating effectively. Enhancements and change requests sit outside this scope, ensuring support remains streamlined and responsive.
30
Years Of Experience
2 Hour SLA
Guaranteed response time to issue
90 +
Transformation Project Successes
Tailored Microsoft Dynamics 365 Support Plans
All of our Dynamics 365 support arrangements are tailored to the needs of organisations. The following tiers provide a benchmark for typical requirements:
| Package | Time | Example Usage | Cost |
|---|---|---|---|
| Basic | 10 hour / month | Support for typical SMB use of Microsoft Dynamics 365 | £1,500 |
| Standard | 20 hour / month | Coverage of Business Central with light Dynamics 365 and/or Power Platform support | £3,000 |
| Premium | 40 hour / month | Business Central/Dynamics 365 with business-critical use of Power Platform applications as part of large enterprise operations | £6,000 |
Package
Basic
Time
10 hour / month
Example Usage
Support for typical SMB use of Microsoft Dynamics 365
Cost
£1,500
Package
Standard
Time
20 hour / month
Example Usage
Coverage of Business Central with light Dynamics 365 and/or Power Platform support
Cost
£3,000
Package
Premium
Time
40 hour / month
Example Usage
Business Central/Dynamics 365 with business-critical use of Power Platform applications as part of large enterprise operations
Cost
£6,000
Which Dynamics 365 Applications Do We Work With?
Akita’s Microsoft Dynamics 365 support services cover the full width of Microsoft’s CRM, ERP and efficiency applications. This includes:
- Dynamics 365 Sales
- Dynamics 365 Customer Insight (formerly Marketing)
- Dynamics 365 Customer Service
- Dynamics 365 Field Service
- Dynamics 365 Project Operations
- Business Central
- Power Platform
Benefits Of Our Dynamics 365 Support Approach
Predictable costs: Fixed monthly hours create a stable commercial structure without variable billing.
Focused support: Hours reserved for essential operational issues ensure quicker response and clearer prioritisation.
Scalable support: Allocations can increase or decrease based on evidence from real usage.
Clear governance: Monthly reporting and quarterly reviews provide visibility and operational assurance.
Ad Hoc Dynamics 365 Support Services
For organisations looking for immediate assistance with an issue, we can provide Microsoft Dynamics and Business Central support on an ad hoc basis. Support is charged hourly and is open to all organisations, not just existing customers. One of our expert consultants will provide assistance, and all requests will be handled quickly.
We support Dynamics 365 in all its forms as well as many legacy forms including Microsoft Dynamics, Dynamics NAV and Dynamics GP.
If it’s more cost-effective to deal with your issue as a standalone project, we’ll provide a project quote.
Case Study: Microsoft Dynamics 365 Support For Leading University
Organisations of all sizes make use of our support managed service. Discover how it benefits a leading UK university:
Case StudyWhy Do Organisations Need Microsoft Dynamics 365 Support Services?
Improved System Performance
Regular maintenance ensures that Dynamics 365 operates efficiently, improving overall system performance.
Optimise Workflows
Support can identify where your CRM system doesn't match your processes. This can then be addressed to make teams more efficient
Improved Security
Our support service can ensure your Dynamics 365 setup is configured for complete data protection and compliance with industry standards, safeguarding sensitive information.
User Adoption
With our support service available, users can put any CRM questions to our technical experts, ensuring they don't avoid Dynamics 365
Cost-Efficiency
Microsoft Dynamics 365 support plans are more cost-efficient than paying for ad hoc fixes and requirements.
Thinking Of Changing Your Dynamics 365 Support Partner?
Your Dynamics 365 platform may not be the problem. Your support partner could be.
If you’re experiencing slow response times, unresolved issues or a provider that only fixes problems instead of helping you improve your system, it’s time for a better approach.
Akita makes switching Dynamics 365 support straightforward. Our structured transition process safeguards your configurations, integrations and business processes, ensuring a seamless handover with minimal disruption to your users.
Dynamics 365 Support Transition Process
1. Discovery & Environment Review
We assess your Dynamics 365 environment, customisations, integrations, support arrangements and business priorities to build a complete picture before support begins.
2. Knowledge Transfer
We work with your existing provider where required, reviewing documentation, configurations, custom developments and support history to ensure nothing is overlooked.
3. Service Onboarding
Your users, environments and support processes are onboarded into Akita's service desk. Access, permissions, escalation paths and monitoring are configured ready for day one.
4. Go Live
Support transitions seamlessly to Akita. Our consultants begin resolving issues, answering user queries and providing expert guidance from the outset.
5. Continuous Improvement
Beyond day-to-day support, we help optimise Dynamics 365 through health checks, Microsoft release planning, performance reviews and strategic recommendations to maximise long-term value.
Why Organisations Choose Akita For Dynamics 365 Support
Akita’s support organisations across diverse sectors and understand the operational pressures that come with business-critical platforms like Microsoft Dynamics 365, Business Central and Power Platform.
With our support services, your organisation gains access to a dedicated team of consultants who provide practical guidance, technical troubleshooting, and ongoing assurance that your instance remains healthy, secure, and aligned to your processes.
With over 30 years of experience in digital success solutions, we design, develop and support business intelligence technologies. From our locations in London, Kent and Leeds, we work with organisations across the UK and internationally.
To discuss wider Microsoft 365 support, please get in touch:
Microsoft Dynamics Support FAQ
What Hours Is Your Microsoft Dynamics Support Available?
Support hours are Monday to Friday, 9am-5pm as part of our Microsoft Dynamics 365 support plans. For any other requirements please get in touch:
What Industries Do You Work With?
Our consultants are experienced working across a wide range of industries but are particularly strong for manufacturing, professional services, energy and utility, facilities management, construction and sales.
What’s Your Response Rate For Microsoft Dynamics 365 Support?
Our contractual SLA response ensures all issues are addressed within two hours. Typically though we address issues much faster.
What Support Channels Are Available?
Requests can be submitted via phone, email, our website or our dedicated customer portal. Our support agents will then either address your issue remotely or join you on a Microsoft Teams call to walk you through the issue.
Do You Offer Ad Hoc Microsoft Dynamics Support?
Yes. Alongside our managed service we can provide Microsoft Dynamics CRM support services on a per hour basis. This can useful for resolving specific issues or helping to navigate an update such as a Wave release. To discuss your requirements, please get in touch:
Contact UsCan You Support Wider Microsoft 365 Technologies?
Yes. Our business applications team can provide Business Central and Dynamics 365 solution, SharePoint and Power Platform support.
For wider Microsoft 365 support services and beyond, Akita can support every aspect of your business technology and processes. Discover more:
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