Microsoft Dynamics 365 Field Service Partner
Microsoft’s Field Service Management Software For Service Operations & Mobile Engineers
Transform Your Field Operations & Unlock Up To 300% ROI With Dynamics 365 Field Service
Speak to Akita today to discover how Microsoft Dynamics 365 Field Service can transform your operations.
Optimising Field Service Operations With Dynamics 365
Increase Efficiency, Improve Service Delivery & Maximise Profitability
Dynamics 365 Field Service is Microsoft’s cloud-based solution designed to optimise field service operations, enhance resource efficiency, and elevate customer satisfaction.
The platform intelligently schedules engineers based on skills, location, availability, and workload, ensuring every task is assigned to the most suitable resource.
Using built-in analytics, automation, and AI capabilities, Dynamics 365 Field Service helps organisations spanning facilities management, utilities, construction, manufacturing, telecoms and more to proactively identify maintenance issues, reduce downtime, and improve service responsiveness.
Field engineers benefit from real-time updates and mobile access to service requests, customer information, asset history, and documentation directly from their devices.
The solution also provides robust inventory and asset management capabilities across multiple locations and integrates seamlessly with Dynamics 365 applications, Microsoft Power BI, and the wider Microsoft ecosystem.
Dynamics 365 Field Service Partner UK
Best-In-Class Field Service Management Software
Organisations adopting Dynamics 365 Field Service achieve more than operational improvements.
Research by Forrester indicates that businesses adopting Field Service can make a return on investment of over 300% in just three years, with payback in less than six months.
Meanwhile, both IDC MarketScape and Gartner hold a host of five-star reviews, naming Dynamics 365 as an industry-leading solution for field service management, meaning your solution will scale with your success.
12 %
Reduction in second-time fixes
6 Months
Average payback period
14 %
Increase in technician productivity
Microsoft Dynamics 365 Field Service Deployment Packages
Microsoft Field Service Deployments From £4,900
Support field operatives and transform operations with our fixed-price Dynamics 365 Field Service deployments. Learn more:
View OfferHow We Support Dynamics 365 Field Services
As an expert Microsoft Dynamics 365 Field Service partner, Akita supports organisations with:
Consultancy
Providing strategic guidance to optimise the use of Microsoft Dynamics 365 Field Service across service operations, scheduling, reporting, and workforce management.
Development
Delivering customised field service management CRM projects aligned to specific business requirements, operational workflows, and commercial objectives.
Integrations
Enhancing Dynamics 365 Field Service through seamless integration with Microsoft applications, ERP systems, IoT platforms, and third-party business software.
Migrations
Facilitating smooth transitions from legacy field service systems to Dynamics 365 Field Service while maintaining data integrity and minimising disruption.
Support
Responsive Dynamics 365 Field Service support services available on an ad hoc basis or through fully managed support agreements.
Dynamics 365 Field Service Capabilities
Efficient work order management
Assign, track, and manage work orders seamlessly, ensuring teams have clear instructions and access to essential information.
Streamline service requests
Automate ticket creation and categorisation from multiple channels to improve response times and prevent missed queries.
Intelligent workforce scheduling
Use AI-powered or manual scheduling to allocate resources based on location, availability, and skillset, improving service efficiency.
Mobile-first field operations
Equip field teams with a dedicated mobile app for real-time work order updates, job details, and essential documentation.
Benefits Of Dynamics 365 Field Service
Reduce Operational Costs
Optimise routes, reduce travel times, and increase the number of appointments completed each day.
Improve Engineer Preparation
Ensure engineers have the right information, tools, and skills before attending customer sites.
Improve First-Time Fix Rate
Equip field engineers with complete service histories, asset information, and knowledge resources to resolve issues faster.
Improve Customer Communication
Keep customers informed throughout the service journey with automated notifications and real-time updates.
Scale Service Operations
Increase efficiency and profitability by improving scheduling, service responsiveness, and operational visibility.
Our Dynamics 365 Field Service Implementation Methodology
Successful Dynamics 365 Field Service implementation requires more than simply deploying software. It demands a structured approach that aligns the platform with your operational processes, service objectives and long-term business strategy.
At Akita Intelligent Solutions, we follow a proven implementation methodology that minimises risk, accelerates user adoption and ensures your investment delivers measurable business outcomes from day one.
Discovery
Every project begins by understanding your organisation. We work closely with key stakeholders to analyse existing service processes, identify operational challenges and define clear project objectives.
During this phase we assess areas such as:
Current service workflows
Scheduling and dispatch processes
Asset and maintenance management
Reporting requirements
Existing systems and integrations
Future business goals
This ensures the solution is designed around how your organisation operates, rather than forcing your teams to adapt to generic software processes.
Solution Design
Using the findings from the discovery phase, our consultants design a Dynamics 365 Field Service solution tailored to your requirements.
This includes defining data structures, work order processes, scheduling models, security roles, mobile working requirements and reporting dashboards. We also identify opportunities to automate repetitive tasks using Microsoft Power Platform and AI capabilities where appropriate.
The result is a solution architecture that supports both your immediate needs and future growth.
Configuration
Once the solution design has been agreed, we configure Dynamics 365 Field Service to match your operational requirements.
Typical configuration includes:
Work order management
Customer assets
Service agreements
Preventive maintenance schedules
Resource scheduling
Mobile application setup
Inspections
Inventory and parts management
Automated workflows and notifications
Where standard functionality meets your requirements, we configure rather than customise, helping to reduce project complexity and simplify future upgrades.
Integration
Field Service rarely operates in isolation. We integrate Dynamics 365 with the wider Microsoft ecosystem and third-party business applications to create a connected operational platform.
Common integrations include:
Dynamics 365 Business Central
Finance systems
CRM platforms
Microsoft 365
SharePoint
Power BI
ERP applications
IoT and Connected Field Service solutions
By connecting systems, organisations benefit from a single source of operational data, reduced manual administration and improved visibility across the business.
Testing
Before deployment, every element of the solution is thoroughly tested to ensure it performs as expected.
Our testing process validates business processes, integrations, security permissions, mobile functionality and reporting. Key users are involved throughout user acceptance testing to ensure the system reflects real operational scenarios before go-live.
This significantly reduces implementation risk and helps ensure a smooth transition.
User Training & Go-live
We provide tailored training programmes for engineers, schedulers, service managers and administrators, ensuring every user understands how Dynamics 365 Field Service supports their role.
Alongside practical training sessions, we provide documentation, best practice guidance and ongoing support to encourage rapid adoption across the organisation.
Our consultants then manage the transition from implementation to live operation with careful planning and close collaboration.
This includes data migration, final system validation, deployment support and immediate post-launch assistance to resolve any issues quickly.
The objective is a controlled go-live that minimises disruption while allowing your teams to begin realising the benefits of the new platform immediately.
Optimisation
Implementation is only the beginning.
As your organisation evolves, Dynamics 365 Field Service should evolve with it. We continue working with customers after deployment to identify new automation opportunities, introduce Microsoft's latest capabilities and refine processes based on operational data.
Whether expanding into additional service areas, integrating new applications or adopting AI-powered features such as Microsoft Copilot, we help organisations continually improve operational efficiency and maximise the long-term value of their Dynamics 365 investment.
Ongoing Support ServicesDynamics 365 Field Service Pricing
Fast Dynamics 365 Field Service Implementation - From £4,900
With QuickStart Field Service, we'll provide everything you need to get started with Dynamics 365 Field Service implementation in as little as seven days:
Find Out MoreDynamics 365 Field Service Bespoke Development
Whether you’re looking at Field Service as part of a wider new CRM project, or want to add it as a new module to your existing Microsoft Dynamics 365 solution, we'll be able to help.
Get in touch for tailored Dynamics 365 Field Service pricing for your development requirements:
Contact UsDynamics 365 Field Service Licensing
As a Microsoft partner, Akita can supply all necessary licensing for Dynamics 365 at the same cost as buying direct from Microsoft.
View more information on Dynamics 365 Field Service pricing for licensing:
Microsoft Dynamics LicensingDynamics 365 Field Service And Copilot
Artificial intelligence is transforming field service from a reactive operation into a more intelligent, data-driven function. Rather than simply managing work orders and engineer schedules, AI helps organisations make faster decisions, automate administration and deliver a more proactive customer experience.
As service organisations look to improve first-time fix rates, reduce costs and maximise engineer productivity, AI provides a practical way to achieve these goals without increasing operational overhead.
Within Dynamics 365 Field Service, Copilot AI can help organisations:
- Predict maintenance requirements before equipment fails
- Recommend the most appropriate engineer based on skills, location and availability
- Automate work order creation and prioritisation
- Surface relevant service history and knowledge articles
- Improve scheduling decisions
- Analyse operational data to identify trends and opportunities for improvement
These capabilities enable organisations to move from reactive maintenance towards predictive and preventative service models that improve customer satisfaction while reducing unnecessary site visits.
Our team can deploy Copilot as part of either a new or existing Dynamics 365 Field Service setup
AI In Field Service
Enhanced Scheduling At Scale With FLS VISITOUR
For organisations operating large volumes of field engineers, Akita offers FLS VISTOUR as a best-of-breed, add-on scheduling tool for Dynamics 365 Field Service.
Designed for large-scale operations with complex scheduling needs, delivers the following advantages
– Real-time cost-optimised appointments: Instantly presents available slots with cost comparisons, guiding customers to the most efficient option.
– Dynamic in-day optimisation: Automatically adjusts schedules based on progress, delays, and live location data.
– Precise route timing: Incorporates time-of-day travel speeds for accurate availability planning.
– Scalable and flexible architecture: Handles unlimited resources and jobs without territory restrictions.
– Comprehensive integration with Dynamics 365: Supports complex job dependencies, multi-resource scheduling, and over 150 configurable specialisms.
Speak to Akita’s consultants to include FLS VISITOUR as part of your Dynamics 365 Field Service deployment, or to add it to an existing setup.
eBook: Automating Field Service
Download our e-book on the benefits of automating operations with Microsoft’s field service management software.
ViewDynamics 365 Field Service FAQ
What Features Are Included In Dynamics 365 Field Service?
Features of Dynamics 365 for managing field service include scheduling and dispatch, work order management, inventory management, asset tracking, mobile access, and customer service management. Together these features create a fully joined up picture of field operations. As a leading Microsoft dynamics 365 Field Service partner, our consultants can also customise the module to fit more tailored requirements - get in touch for more:
Contact UsCan Dynamics 365 Field Service Be Customised?
Yes, D365 Field Service is highly customisable. Microsoft field service software can be tailored to meet the specific needs of each organisation and tailored to match your processes, as well as integration with existing systems. As a leading Dynamics 365 Field Service partner, please get in touch to discuss development requirements:
Contact UsCan Dynamics 365 Field Service Integrate With Other Microsoft Products?
Yes, all Dynamics 365 applications natively integrate with wider Microsoft 365 products. This includes wider Dynamics 365 applications including Business Central, as well as Microsoft Power BI for reporting, Outlook for email, and Microsoft Teams for calling and group communication. We also regularly integrate D365 Field Service with third party software as well. Discover more about our integration services:
View MoreWhat Industries Do You Deploy Dynamics 365 Field Service To?
Dynamics 365 Field Service is designed to support organisations that manage engineers, technicians, assets or field-based service teams. At Akita Intelligent Solutions, we tailor every deployment to the specific operational requirements of each industry, ensuring the platform supports your processes rather than requiring you to change them.
Our consultants have experience deploying Dynamics 365 Field Service across a range of sectors, including:
Manufacturing – Supporting equipment installation, preventative maintenance, warranty management, field engineers, spare parts management and aftersales service operations.
Facilities Management – Managing planned preventative maintenance (PPM), reactive call-outs, compliance activities, subcontractors, asset management and service-level agreements across multiple customer sites.
Utilities – Helping utility providers schedule engineers, manage geographically dispersed assets, respond rapidly to incidents and improve visibility across field operations.
Construction – Coordinating service teams responsible for building maintenance, commissioning, inspections, snagging, equipment servicing and ongoing support for completed projects.
Telecommunications – Optimising engineer scheduling, managing network infrastructure maintenance, supporting installations and improving first-time fix rates for customer service teams.
Because Dynamics 365 Field Service integrates seamlessly with Microsoft's wider business applications, including Business Central, Customer Service, Power BI and Power Platform, it can also be adapted for many other asset-intensive and service-led organisations. Our implementation approach ensures the solution is configured around your operational processes, reporting requirements and long-term business objectives.
What is Dynamics 365 Field Service pricing?
Dynamics 365 Field Service is licenced per user. A full access licence costs £80.70 per user per month, while a limited access (contractor) licence is £38.40 per user per month. For best use, Dynamics 365 Field Service needs to be tailored to an organisation's operations - get in touch for a cost:
Contact UsWhat Data Security Measures Are Included With Dynamics 365 Field Service?
Dynamics 365 is built on Microsoft's Azure cloud platform, which offers robust security and compliance features, including data encryption, access controls, and compliance certifications. Microsoft also adheres to industry-standard data privacy regulations such as GDPR, CCPA, and HIPAA.
Can Dynamics 365 Field Service Be Used Offline?
Yes,Dynamics 365 Field Service has an offline mode that enables field technicians to access and update information even when there is no internet connectivity. There is also a mobile app to simplify use on the go.
Where Does Akita Opperate?
Akita Intelligent Solutions is a leading Microsoft Dynamics 365 Field Service partner, working with organisations across the UK worldwide. We operate from the following offices in London, Kent and Leeds:
London: Tower 42, 25 Old Broad Street, London EC2N 1HN
Kent: Unit 15 Nepicar Park, London Road, Wrotham, Kent, TN15 7AF
Leeds: 2 Wellington Place, Leeds LS1 4AP
Why Choose Akita As Your Dynamics 365 Field Service Partner?
Akita is a trusted Microsoft Business Applications Solutions partner, supporting service-led organisations across manufacturing, facilities management, utilities, telecoms and more.
Our consultants deliver projects focused on measurable business outcomes, helping organisations reduce overheads, improve uptime, increase operational visibility, and create more scalable service operations.
We provide a structured deployment approach for organisations looking to implement Dynamics 365 Field Service rapidly while maintaining flexibility for future growth and optimisation.
Alongside implementation services, Akita also delivers:
- Dynamics 365 consultancy
- User training and onboarding
- IoT integration support
- Microsoft ecosystem integration
- Reporting and analytics
- Ongoing support and platform optimisation
Case Studies
As an expert partner for Dynamics 365 Field Service, discover more about some of the projects we’ve undertaken:
Field Sales Management Solutions With Dynamics 365 & Power Apps
Supporting an organisation in improving field sales management processes using Dynamics 365 Field Service and Microsoft Power Apps.
Dynamics 365 Field Service Solution For A Telecoms Organisation
Delivering a complete operational transformation using Microsoft Dynamics 365 technologies.
Field Service Management For Electrical Infrastructure Operations
Enhancing field service management processes for an electrical infrastructure organisation with Dynamics 365 Field Service.
Speak To Our Dynamics 365 Field Service Consultants
For more information about Microsoft Dynamics 365 Field Service pricing, deployment options, and implementation services, speak to Akita’s consultants today:
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