Microsoft Dynamics 365 Field Service Partner
Microsoft Field Service Management Software For Service Operations & Mobile Engineers
Transform Your Field Operations & Unlock Up To 300% ROI With Dynamics 365 Field Service
Empower your service teams, improve customer satisfaction, and increase operational efficiency with Akita — one of the UK’s most trusted Microsoft Dynamics 365 Field Service partners.
Dynamics 365 Field Service is Microsoft’s AI-powered field service management software, designed to help organisations streamline scheduling, optimise resource allocation, improve first-time fix rates, and enhance communication between dispatchers, field engineers, and customers.
With intuitive tools for work order management, mobile field operations, intelligent scheduling, and predictive maintenance, organisations can deliver faster, more responsive service while reducing operational costs.
Akita’s team of Dynamics 365 specialists works closely with organisations to customise and implement solutions tailored specifically to your operational needs. Our expertise helps you reduce operational costs, simplify customer interactions, and equip field agents with the technology they need to succeed.
Whether you are replacing legacy scheduling systems, improving engineer productivity, or modernising customer service operations, we help organisations deploy Dynamics 365 Field Service successfully across the UK.
Speak to Akita today to discover how Microsoft Dynamics 365 Field Service can transform your operations.
Our Dynamics 365 Field Services
As an expert Microsoft Dynamics 365 Field Service partner, Akita supports organisations with:
Consultancy
Providing strategic guidance to optimise the use of Microsoft Dynamics 365 Field Service across service operations, scheduling, reporting, and workforce management.
Development
Delivering customised field service management CRM projects aligned to specific business requirements, operational workflows, and commercial objectives.
Integrations
Enhancing Dynamics 365 Field Service through seamless integration with Microsoft applications, ERP systems, IoT platforms, and third-party business software.
Migrations
Facilitating smooth transitions from legacy field service systems to Dynamics 365 Field Service while maintaining data integrity and minimising disruption.
Support
Responsive Dynamics 365 Field Service support services available on an ad hoc basis or through fully managed support agreements.
Optimising Field Service Operations With Dynamics 365
Increase Efficiency, Improve Service Delivery & Maximise Profitability
Dynamics 365 Field Service is Microsoft’s cloud-based solution designed to optimise field service operations, enhance resource efficiency, and elevate customer satisfaction.
The platform intelligently schedules engineers based on skills, location, availability, and workload, ensuring every task is assigned to the most suitable resource.
Using built-in analytics, automation, and AI capabilities, Dynamics 365 Field Service helps organisations proactively identify maintenance issues, reduce downtime, and improve service responsiveness.
Field engineers benefit from real-time updates and mobile access to service requests, customer information, asset history, and documentation directly from their devices.
The solution also provides robust inventory and asset management capabilities across multiple locations and integrates seamlessly with Dynamics 365 applications, Microsoft Power BI, and the wider Microsoft ecosystem.
Dynamics 365 Field Service Partner UK
Best-In-Class Field Service Management Software
Organisations adopting Dynamics 365 Field Service achieve more than operational improvements.
Research by Forrester indicates that businesses adopting Field Service can make a return on investment of over 300% in just three years, with payback in less than six months.
Meanwhile, both IDC MarketScape and Gartner hold a host of five-star reviews, naming Dynamics 365 as an industry-leading solution for field service management, meaning your solution will scale with your success.
12 %
Reduction in second-time fixes
6 Months
Average payback period
14 %
Increase in technician productivity
Microsoft Dynamics 365 Field Service Deployment Packages
Microsoft Field Service Deployments From £4,900
Support field operatives and transform operations with our fixed-price Dynamics 365 Field Service deployments. Learn more:
View OfferDynamics 365 Field Service Capabilities
Efficient work order management
Assign, track, and manage work orders seamlessly, ensuring teams have clear instructions and access to essential information.
Streamline service requests
Automate ticket creation and categorisation from multiple channels to improve response times and prevent missed queries.
Intelligent workforce scheduling
Use AI-powered or manual scheduling to allocate resources based on location, availability, and skillset, improving service efficiency.
Mobile-first field operations
Equip field teams with a dedicated mobile app for real-time work order updates, job details, and essential documentation.
Benefits Of Dynamics 365 Field Service
Reduce Operational Costs
Optimise routes, reduce travel times, and increase the number of appointments completed each day.
Improve Engineer Preparation
Ensure engineers have the right information, tools, and skills before attending customer sites.
Improve First-Time Fix Rate
Equip field engineers with complete service histories, asset information, and knowledge resources to resolve issues faster.
Improve Customer Communication
Keep customers informed throughout the service journey with automated notifications and real-time updates.
Scale Service Operations
Increase efficiency and profitability by improving scheduling, service responsiveness, and operational visibility.
Enhanced Scheduling At Scale With FLS VISITOUR
For organisations operating large volumes of field engineers, Akita offers FLS VISTOUR as a best-of-breed, add-on scheduling tool for Dynamics 365 Field Service.
Designed for large-scale operations with complex scheduling needs, delivers the following advantages
– Real-time cost-optimised appointments: Instantly presents available slots with cost comparisons, guiding customers to the most efficient option.
– Dynamic in-day optimisation: Automatically adjusts schedules based on progress, delays, and live location data.
– Precise route timing: Incorporates time-of-day travel speeds for accurate availability planning.
– Scalable and flexible architecture: Handles unlimited resources and jobs without territory restrictions.
– Comprehensive integration with Dynamics 365: Supports complex job dependencies, multi-resource scheduling, and over 150 configurable specialisms.
Speak to Akita’s consultants to include FLS VISITOUR as part of your Dynamics 365 Field Service deployment, or to add it to an existing setup.
Free eBook: Automating Field Service
Download our e-book on the benefits of automating operations with Microsoft’s field service management software.
Get Our E-Book
Why Choose Akita As Your Dynamics 365 Field Service Partner?
Akita is a trusted Microsoft Dynamics 365 partner supporting service-led organisations across the UK.
Our consultants deliver projects focused on measurable business outcomes, helping organisations reduce overheads, improve uptime, increase operational visibility, and create more scalable service operations.
We provide a structured deployment approach for organisations looking to implement Dynamics 365 Field Service rapidly while maintaining flexibility for future growth and optimisation.
Alongside implementation services, Akita also delivers:
- Dynamics 365 consultancy
- User training and onboarding
- IoT integration support
- Microsoft ecosystem integration
- Reporting and analytics
- Ongoing support and platform optimisation
Case Studies
As an expert partner for Dynamics 365 Field Service, discover more about some of the projects we’ve undertaken:
Field Sales Management Solutions With Dynamics 365 & Power Apps
Supporting an organisation in improving field sales management processes using Dynamics 365 Field Service and Microsoft Power Apps.
Dynamics 365 Field Service Solution For A Telecoms Organisation
Delivering a complete operational transformation using Microsoft Dynamics 365 technologies.
Field Service Management For Electrical Infrastructure Operations
Enhancing field service management processes for an electrical infrastructure organisation with Dynamics 365 Field Service.
Dynamics 365 Field Service Pricing
Fast Dynamics 365 Field Service Implementation - From £4,900
With QuickStart Field Service, we'll provide everything you need to get started with Dynamics 365 Field Service implementation in as little as seven days:
Find Out MoreDynamics 365 Field Service Bespoke Development
Whether you’re looking at Field Service as part of a wider new CRM project, or want to add it as a new module to your existing Microsoft Dynamics 365 solution, we'll be able to help.
Get in touch for tailored Dynamics 365 Field Service pricing for your development requirements:
Contact UsDynamics 365 Field Service Licensing
As a Microsoft partner, Akita can supply all necessary licensing for Dynamics 365 at the same cost as buying direct from Microsoft.
View more information on Dynamics 365 Field Service pricing for licensing:
Microsoft Dynamics LicensingDynamics 365 Field Service FAQ
What Features Are Included In Dynamics 365 Field Service?
Features of Dynamics 365 for managing field service include scheduling and dispatch, work order management, inventory management, asset tracking, mobile access, and customer service management. Together these features create a fully joined up picture of field operations. As a leading Microsoft dynamics 365 Field Service partner, our consultants can also customise the module to fit more tailored requirements - get in touch for more:
Contact UsCan Dynamics 365 Field Service Be Customised?
Yes, D365 Field Service is highly customisable. Microsoft field service software can be tailored to meet the specific needs of each organisation and tailored to match your processes, as well as integration with existing systems. As a leading Dynamics 365 Field Service partner, please get in touch to discuss development requirements:
Contact UsCan Dynamics 365 Field Service Integrate With Other Microsoft Products?
Yes, all Dynamics 365 applications natively integrate with wider Microsoft 365 products. This includes wider Dynamics 365 applications including Business Central, as well as Microsoft Power BI for reporting, Outlook for email, and Microsoft Teams for calling and group communication. We also regularly integrate D365 Field Service with third party software as well. Discover more about our integration services:
View MoreWhat is Dynamics 365 Field Service pricing?
Dynamics 365 Field Service is licenced per user. A full access licence costs £80.70 per user per month, while a limited access (contractor) licence is £38.40 per user per month. For best use, Dynamics 365 Field Service needs to be tailored to an organisation's operations - get in touch for a cost:
Contact UsWhat Data Security Measures Are Included With Dynamics 365 Field Service?
Dynamics 365 is built on Microsoft's Azure cloud platform, which offers robust security and compliance features, including data encryption, access controls, and compliance certifications. Microsoft also adheres to industry-standard data privacy regulations such as GDPR, CCPA, and HIPAA.
Can Dynamics 365 Field Service Be Used Offline?
Yes,Dynamics 365 Field Service has an offline mode that enables field technicians to access and update information even when there is no internet connectivity. There is also a mobile app to simplify use on the go.
Where does Akita operate?
Akita Intelligent Solutions is a leading Microsoft Dynamics 365 Field Service partner, working with organisations across the UK worldwide. We operate from the following offices in London, Kent and Leeds:
London: Tower 42, 25 Old Broad Street, London EC2N 1HN
Kent: Unit 15 Nepicar Park, London Road, Wrotham, Kent, TN15 7AF
Leeds: 2 Wellington Place, Leeds LS1 4AP
Speak To A Dynamics 365 Field Service Consultant
For more information about Microsoft Dynamics 365 Field Service pricing, deployment options, and implementation services, speak to Akita’s consultants today:
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