Microsoft Business Central Support Services
Ad hoc and managed support agreements for Business Central & Wider Microsoft ERP systems
Maximise The Value Of Business Central With Akita’s Expert Support
Business Central should be more than an ERP system – it should drive efficiency, improve visibility and support business growth.
Akita delivers responsive Microsoft Dynamics 365 Business Central support services that keeps your ERP platform performing at its best while helping you maximise your Microsoft investment. Whether you need ad hoc expertise or a fully managed support service, our consultants provide rapid issue resolution, strategic guidance and ongoing optimisation.
From user support and upgrades to integration support and process improvements, we ensure your Business Central environment remains secure, current and aligned with your business objectives, enabling your teams to focus on delivering results.
Speak to our Business Central specialists to discuss your support requirements:
What Does Akita’s Business Central Support Cover?
Discover more about what’s included with our Microsoft Dynamics 365 Business Central support:
User Assistance & Admin Queries
Resolve everyday questions quickly, ensuring users stay productive without slowing down operations.
Troubleshooting Errors
Restore stability, safeguarding the accuracy and reliability of your core financial and operational data.
Break / Fix Resolution
Resolve faults with minimal disruption, keeping Business Central performing consistently and preventing knock-on effects.
Configuration Oversight
Reviewing system setup to maintain alignment with business needs, ensuring your environment is optimised and scalable as operations grow.
Basic Data Management & Permissions Support
Critical updates and access adjustments are handled securely, reinforcing governance and reducing the risk of data integrity issues.
Best Practice & Systems Usage
Advice is shaped around established industry standards to help organisations maximise efficiency and realise continuous improvement within their Business Central environment.
Affordable Business Central Support Plans
Our UK-based support service operates Monday to Friday, 9am-5pm on a fixed-hour monthly model, giving organisations a predictable cost structure and a clear support framework:
- Fixed Monthly Hours – Support is delivered using an agreed monthly allocation of hours. Billed at £150/hour, this allows accurate budgeting and removes unexpected fluctuations in cost.
- SLA guided service – Two-hour contractual SLA for Business Central support requests. However, we prioritise issues on severity: P1 receive immediate attention, P2 are dealt with within an hour, while P3 or non-critical issues are addressed within the SLA or by an agreed time/date.
- Scope Of Support – The service focuses on troubleshooting, break/fix incidents, and admin assistance that keeps your Dynamics 365 environment operating effectively. Enhancements and change requests sit outside this scope, ensuring support remains streamlined and responsive.
- Usage Monitoring & Account Reviews – Support usage is tracked monthly, and we conduct quarterly reviews to ensure the agreed hours continue to match real demand. Where consistent overages occur, we may recommend adjusting the allocation to better align with your organisation’s needs.
How Much Does Business Central Support Cost?:
Organisations can select the level of support they require based on the table below.
| Package | Hours | Cost |
|---|---|---|
| Basic | 10 hours / month | £1,500 |
| Standard | 20 hours / month | £3,000 |
| Advanced | 40 hours / month | £6,000 |
| Custom | As many as required | Get in touch |
Package
Basic
Hours
10 hours / month
Cost
£1,500
Package
Standard
Hours
20 hours / month
Cost
£3,000
Package
Advanced
Hours
40 hours / month
Cost
£6,000
Package
Custom
Hours
As many as required
Cost
Get in touch
10
Expert Consultants & Engineers To Support Requirements
2 Hour SLA
Guaranteed response time to issue
500+
Tickets Dealt With A Year
Looking To Change Your Business Central Support Partner?
If your current Business Central support provider is slow to respond, struggles to resolve issues, or simply keeps the system running without helping your organisation get more from its ERP investment, it’s time for a change.
Whether your current partner no longer meets your support expectations, lacks the required Business Central expertise for your operations, or has become difficult to work with, we make changing support provider straightforward and help you realise greater value from your ERP platform.
How To Switch Support Partner – Without Stress Or Downtime
Changing your Business Central support partner is far simpler than organisations expect. Akita has developed processes to successfully transition organisations to our Business Central support with a structured onboarding process designed to minimise risk and maintain continuity.
Our consultants begin with a comprehensive review of your Business Central environment, including customisations, integrations, third-party applications, security, reporting and business processes. This allows us to understand how your solution has been configured, identify any risks or technical debt, and ensure knowledge is transferred before support begins.
Once onboarded, we do far more than resolve support tickets. We provide proactive guidance, system optimisation and strategic advice to help you improve performance, make the most of new Microsoft functionality and ensure Business Central continues to evolve alongside your organisation.
Expertise To Cover The Width Of Business Central’s Capabilities
Business Central is a multi-faceted solution, spanning a wide range of functions. Our support goes across the board and includes:
- Finance – Support strengthens financial control, improving accuracy and accelerating month-end processes.
- Operations & Reporting – Sharpens operational efficiency and ensures reporting delivers timely, meaningful insights.
- Manufacturing – Boosts production reliability by minimising delays, improving resource planning, and ensuring the system reflects activity.
- Warehousing – Elevates warehouse performance by tightening fulfilment, reducing errors, and enabling more accurate stock movements.
- Inventory – Enhances stock accuracy, improves demand forecasting, and reduces waste through smarter replenishment.
- HR – Improves workforce management by reducing administrative burden, standardising processes, and ensuring employee data is up to date.
And for organisations with legacy ERP systems, we can provide Dynamics NAV support or assistance with Microsoft Dynamics GP.
Ad Hoc Business Central Assistance
For enterprises seeking immediate issue resolution, we offer Busienss Central support services on a per-need basis.
Support is invoiced on an hourly basis and is open to all enterprises, not limited to existing clients. Our consultants promptly attend to all inquiries and requests.
If resolving your issue as a standalone project proves cost-effective, we can offer a project quotation at a reduced rate.
Should an organisation benefiting from ad hoc Microsoft CRM support discover the value of consistent support, we’re happy to tailor our managed support services to match your needs.
Aligning Disparate Systems
Finance-focused Business Central Implementation
Find out how we streamlined the internal finance systems into a single solution for a leading media company:
View Case Study
What Are The Most Common Business Central Support Requests?
Our consultants provide expert support across all areas of Microsoft Dynamics 365 Business Central, helping organisations resolve issues quickly while improving the performance of their ERP environment. Common support requests include:
- Invoice posting errors and financial transaction issues
- Workflow configuration and process automation
- Approval workflows and authorisation configuration
- User permissions, roles and security management
- Report development, custom reports and document layouts
- Extension troubleshooting and third-party app support
- Power BI reporting and dashboard integration
- Bank reconciliation and financial management support
- Manufacturing, production planning and inventory management issues
Whether you’re experiencing day-to-day operational challenges or require specialist Business Central expertise, our consultants provide practical, responsive support to keep your business running efficiently.
Driving Value: Wider Microsoft Business Applications Support
Organisations rarerly deploy Business Central in isolation. As such, Akita’s Microsoft ERP support extends across the wider Microsoft business applications ecosystem, including Dynamics 365 CRM and Power Platform.
Whether you need to support integrations, develop new workflows, automate business processes or extend Business Central with custom applications, our consultants provide a single point of expertise across your entire Microsoft technology estate.
By supporting your wider Microsoft ecosystem, we help you unlock greater value from your technology investment through better integration, automation and operational efficiency.
Why Work With Akita For Business Central Support?
Akita provides expert Business Central support that goes beyond break-fix assistance. We help organisations keep their ERP platform performing, secure and aligned with changing business needs.
Our Microsoft-accredited consultants support organisations across the UK. Combining deep Business Central expertise with wider Microsoft capabilities across Dynamics 365, Power Platform and Copilot, we ensure a joined-up approach to critical business systems.
Whether you need day-to-day support, ongoing optimisation or future development, we help you maximise the value of your Business Central investment while ensuring your system continues to evolve alongside your business.
Call us on: 0330 135 8042
Email us on: info@akitais.com
London Office: Tower 42, 25 Old Broad Street, London EC2N 1HN
Kent Office: Unit 15 Nepicar Park, London Road, Wrotham, Kent, TN15 7AF
Leeds Office: 2 Wellington Place, Leeds LS1 4AP
Business Central Support Services FAQ
What Are Your Business Central Support Hours?
Our Business Central support hours are Monday to Friday, 9am-5pm for Dynamics 365 Business Central support. For custom requirements, please get in touch:
Contact UsWhat Falls Under Your Business Central Support Service?
Our in-depth service covers Microsoft Dynamics 365 Business Central support, wider Dynamics 365 applications, Power Platform applications, SharePoint support, and general user 'how to' questions.
What Other Microsoft Dynamics 365 Applications Do You Support?
We provide both Microsoft ERP and CRM support services. Dynamics 365 supported applications include Business Central, Navision, Sales, Marketing, Field Service and Customer Service. We can also provide support for on-premise solutions if able to get remote access to the hosting server.
What Support Channels Are Accessible?
Requests can be submitted to our Business Central helpdesk via phone, email, our website or our dedicated customer portal.
Do You Provide On-Demand Microsoft ERP Support?
Yes. Alongside our managed service we can provide Dynamics ERP support on a per-hour basis. This can be useful for resolving specific issues or helping to navigate an update such as a Wave release.
Can Akita Take Over An Existing Business Central System?
Yes. Akita regularly takes over support for existing Microsoft Dynamics 365 Business Central environments from other Microsoft partners. Our onboarding process includes a review of your configuration, customisations, integrations, users and business processes to ensure a smooth transition with minimal disruption. We then provide ongoing support, optimisation and strategic guidance to help you get more value from your ERP investment.
How Do I Choose The Right Business Central Support Partner For Ongoing Maintenance?
When selecting a Business Central support partner , look beyond day-to-day troubleshooting. The best providers offer a combination of technical expertise, responsive support, proactive system reviews and strategic guidance to help you get more value from your ERP investment over time.
Key factors to consider include:
- Experience supporting businesses of a similar size and industry.
- Clear service level agreements (SLAs) and response times.
- Access to certified Microsoft Business Central specialists.
- Proactive monitoring, optimisation and upgrade support.
- User training and knowledge transfer services.
- A proven track record of customer retention and satisfaction.
- The ability to provide additional services, such as integrations, reporting and Power Platform development, as your requirements evolve.
It's also important to ensure you can switch support providers if your current partner no longer meets your needs. An effective Business Central support partner should act as a long-term adviser, helping your system adapt as your business grows and changes.
Can You Support Customisations And Integrations?
Nearly always, yes. We regularly take over support from other partners, including systems with bespoke extensions, third-party ISVs, Power Platform integrations, and connections to external platforms such as e-commerce, CRM or warehousing tools.
Before going live, we carry out a structured system review covering your customisations, integration points, and any known quirks. We document everything. Our consultants work directly in Business Central AL code, so where other partners may treat your extensions as a black box, we can read, diagnose and where needed extend them.
If your system has been heavily modified, that's not a problem — it's exactly the kind of environment we're built to support. Reach out to us if there are specific concerns:
Contact UsCan You Help After A Failed Business Central Implementation?
Yes, but this is typically better run as a project than support. If your Business Central implementation has not delivered the expected results, we can undertake a comprehensive review of your system to identify technical, process or user adoption issues. From there, we create a practical improvement plan that may include reconfiguration, additional functionality, user training, integrations or further development to ensure the platform supports your organisation's objectives. View more about out Business Central rescue approach:
ERP Rescue ServicesWhere do you provide Business Central support?
Our UK-based team provide Microsoft Business Central support services remotely. As such, we support organisations across across the UK, including Kent, London, Sussex, Essex, Hertfordshire, Bedfordshire, Buckinghamshire, Sussex, Birmingham, Leicestershire, Derbyshire, Nottinghamshire, Yorkshire, Manchester, Liverpool, Newcastle and on to Scotland in Edinburgh, Aberdeen, Glasgow and Fife. Should onsite assistance be required this can also be discussed - get in touch for more:
Contact UsWill switching Business Central support cost more?
While it depends on what you've been paying for support before, the answer is often no. And for many businesses the total of ownership for Business Central goes down.
Support pricing depends on your system's complexity, user count, and the level of cover you need. In many cases, businesses switching to Akita pay a similar monthly amount but receive faster response times, proactive guidance, and fewer repeat issues — which reduces the hidden cost of lost productivity.
Where costs do sometimes increase, it's because we're resolving long-standing issues. This typically is resolved within the first 3 months of service.
We'll give you a clear, itemised proposal before you commit to anything.
Microsoft Business Central Support UK
Free Business Central Support Assessment
Not sure what support you need? Arrange a 15-minute call with our consultants to work out what level of support your organisation needs:
Get In TouchLatest News
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