A new report has detailed the extensive business benefits of a Dynamics field service solution.

The research into the potential return on investment (ROI) of Microsoft Dynamics 365 for Field Service has revealed possible business returns of over 363% in just 3 years.

The Microsoft-commissioned Total Economic Impact research focused on the operations of three long-term telecoms, construction, and manufacturing providers following the adoption of Dynamics 365 for Field Service.

The report details the business benefits following adoption. These included:

  • 60% reduction in billed hours for repair and maintenance work through improved processes, driven by Field Service
  • 10% reduction in required jobs through use of IoT technology solutions,
  • 20% reduction in customer service calls through use of automation linked to Dynamics 365

In addition, companies were also able to improve customer satisfaction and customer service and reduce the requirement for overtime. For more information, you can view the report here.

Dynamics 365 for Field Service is a powerful solution for managing field and customer services. It can be used to increase the efficiency of resource deployment, offer smart onsite support for field operatives, and improve the overall quality of customer services.

Akita is a developer of Microsoft Dynamics 365 for field service solutions.

To discuss a potential project, or to book a demo, please get in touch.

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