Microsoft Dynamics 365 Customer Service Implementation UK

Microsoft Dynamics 365 Customer Service Implementations

Transform customer service efficiency with Akita’s packaged Microsoft customer service CRM solution

Discover Microsoft’s End-To-End Customer Service & Support Software

Discover customer service software to manage communications and support, and deliver professional and effective service at scale.

Our Dynamics 365 Customer Service implementations deliver enhanced customer success solutions. Even better, our QuickStart approach has everything you need to get started in just five days, all for as little as £3,500.

Discover Microsoft's Customer Service Automation Software

To discuss a Dynamics 365 Customer Service implementation please get in touch:
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case management system


Of customers will recommend a brand if customer service is good

Meet The Challenges Of Customer Support At Scale

The success of your sales team is the next challenge of your customer services. And as your service requirement grow, the more challenging it becomes to support a growing customer base:

  • Siloed knowledge slowing your team down in serving customers
  • Struggling to fulfil service level agreements (SLAs) satisfactorily
  • Difficulty with reaching customers on the channels they want
  • Can your customers easily provide the feedback you need
  • Challenging to measure customer engagement
    Inability to effectively manage staff performance and productivity

Microsoft’s customer support software is a powerful, cost-effective solution to all these issues.

customer service software

Success With A Dynamics 365 Customer Service Implementation

Dynamics 365 Customer Service is the smarter way to manage all of your customer communications, requests and support enquiries. It allows you to better meet your customers’ requirements, bringing structure and AI-powered solutions to your working practices.

Akita is a leading developer of Microsoft Dynamic 365, assisting organisations to enhance their customer service delivery. Through our Customer Service implementation process, we can assist in automating workflows, integrating wider systems for a seamless data flow, and developing unique reports and dashboards that provide real-time insights into customer interactions and service performance.

Our customised approach to development not only improves the efficiency of customer service teams but also delivers a system that supports a personalised experience. This in turn increases customer satisfaction and loyalty.

dynamics 365 customer service

Tailored CRM For Your Customer Support Processes

Beyond our off-the-shelf packages, Akita also designs tailored customer service CRM solutions for organisations seeking customised work flows or more extensive integration. Get in touch to find out more:
customer support software

Dynamics 365 Customer Service Implementation

Benefits At A Glance

  • Manage every aspect of your customer communications
  • In-depth analysis of your customer service
  • Communicate and monitor via any channel
  • Simplify and unify calendar and case management
  • Store and circulate product and knowledge data
  • Easy management and service scheduling

For a demonstration of Microsoft’s customer service software please get in touch:

Book A Demo

QuickStart: Deploy, set up and train in five days

Our QuickStart approach to a Dynamics 365 Customer Service implementation can get you operational in a single working week. It’s both quick and comprehensive.

Day 1

Core deployment and configuration, plus your corporate branding.

Day 2

Set up users and configure Outlook integration.

Day 3

Integration with SharePoint and Teams, plus queue management.

Day 4

Customer data import and service level management.

Day 5

Web interface and Outlook add-In training.

Managed Support

Our managed service support plan ensures you’re covered for all you need, even after your Microsoft customer service software deployment.

Package Typical User CountBronze 1 - 3 usersSilver 1 - 10 usersGold 11 - 20 usersCustom 20+ users
Break Fix Support SLA Backed1 hour / month2 hours / month4 hours / monthx hours / month
Discounted Day RateN/A5%10%xx%
Process & System ReviewAnnualBi-AnnualQuarterlyTBC
Pricing£130 / month£260 / month£520 / month£POA / month
  • Package Typical User Count

    Break Fix Support SLA Backed

    Bronze 1 - 3 users

    1 hour / month

    Silver 1 - 10 users

    2 hours / month

    Gold 11 - 20 users

    4 hours / month

    Custom 20+ users

    x hours / month

  • Package Typical User Count

    Discounted Day Rate

    Bronze 1 - 3 users


    Silver 1 - 10 users


    Gold 11 - 20 users


    Custom 20+ users


  • Package Typical User Count

    Process & System Review

    Bronze 1 - 3 users


    Silver 1 - 10 users


    Gold 11 - 20 users


    Custom 20+ users


  • Package Typical User Count


    Bronze 1 - 3 users

    £130 / month

    Silver 1 - 10 users

    £260 / month

    Gold 11 - 20 users

    £520 / month

    Custom 20+ users

    £POA / month

Our packages of banked time can be used for support and training as you require them. And with support covered by a guaranteed response time, you’ll be sure to get your issue solved fast.

microsoft sales CRM software
Dynamics 365 Customer Service Implementation

Fixed-Price Business Transformation

Our QuickStart Customer Service package starts from just £3,500. That includes everything you need except licensing. For more, please get in touch:
about customer service software

About Akita Intelligent Solutions

We have over 20 years’ experience in designing, developing, managing and supporting business intelligence technologies for organisations across the UK and internationally.

As a Microsoft partner, we deliver bespoke solutions using technologies such as Dynamics 365 as well as SharePoint, Teams and Power Platforms (Power BI, Power Apps, Power Apps Portals and Power Automate).

Our diverse industry expertise, combined with our deep understanding of transformative technologies, ensures we support our customers and realise their unique visions.