Packaged Microsoft Dynamics 365 Customer Service Implementation
Transform customer service efficiency with Microsoft’s advanced CRM solution
Discover Microsoft’s End-To-End Customer Service & Support Software
Discover customer service software to manage communications and support, and deliver professional and effective service at scale.
Our Dynamics 365 Customer Service implementations deliver enhanced customer success solutions. Even better, our QuickStart approach has everything you need to get started in just five days, all for as little as £3,500.
62%
Of customers will recommend a brand if customer service is good
Meet The Challenges Of Support At Scale
The success of your sales team is the next challenge of your customer services. And as your service requirement grow, the more challenging it becomes to support a growing customer base:
- Siloed knowledge slowing your team down in serving customers
- Struggling to fulfil service level agreements (SLAs) satisfactorily
- Difficulty with reaching customers on the channels they want
- Can your customers easily provide the feedback you need
- Challenging to measure customer engagement
Inability to effectively manage staff performance and productivity
Microsoft’s customer support software is a powerful, cost-effective solution to all these issues.
Success With A Dynamics 365 Customer Service Implementation
Customer service is a vital factor in promoting loyalty. Without attentive service, customers are prone to switch to competitors. It’s far more profitable and efficient to maintain your current customer base than needing to win a new one. So for the sake of adopting new technology, it’s a business no-brainer
Dynamics 365 Customer Service is the smarter way to manage all of your customer communications, requests and support enquiries. It allows you to better meet your customers’ requirements, bringing structure and AI-powered solutions to your working practices.
Dynamics 365 Customer Service Implementation
Benefits At A Glance
- Manage every aspect of your customer communications
- In-depth analysis of your customer service
- Communicate and monitor via any channel
- Simplify and unify calendar and case management
- Store and circulate product and knowledge data
- Easy management and service scheduling
For a demonstration of Microsoft’s customer service software please get in touch:
Book A DemoQuickStart: Deploy, set up and train in five days
Our QuickStart approach to a Dynamics 365 Customer Service implementation can get you operational in a single working week. It’s both quick and comprehensive.
Day 1
Core deployment and configuration, plus your corporate branding.
Day 2
Set up users and configure Outlook integration.
Day 3
Integration with SharePoint and Teams, plus queue management.
Day 4
Customer data import and service level management.
Day 5
Web interface and Outlook add-In training.
Managed Support
Our managed service support plan ensures you’re covered for all you need, even after your Microsoft customer service software deployment.
| Package Typical User Count | Bronze 1 - 3 users | Silver 1 - 10 users | Gold 11 - 20 users | Custom 20+ users |
|---|---|---|---|---|
| Break Fix Support SLA Backed | 1 hour / month | 2 hours / month | 4 hours / month | x hours / month |
| Discounted Day Rate | N/A | 5% | 10% | xx% |
| Process & System Review | Annual | Bi-Annual | Quarterly | TBC |
| Pricing | £130 / month | £260 / month | £520 / month | £POA / month |
Package Typical User Count
Break Fix Support SLA Backed
Bronze 1 - 3 users
1 hour / month
Silver 1 - 10 users
2 hours / month
Gold 11 - 20 users
4 hours / month
Custom 20+ users
x hours / month
Package Typical User Count
Discounted Day Rate
Bronze 1 - 3 users
N/A
Silver 1 - 10 users
5%
Gold 11 - 20 users
10%
Custom 20+ users
xx%
Package Typical User Count
Process & System Review
Bronze 1 - 3 users
Annual
Silver 1 - 10 users
Bi-Annual
Gold 11 - 20 users
Quarterly
Custom 20+ users
TBC
Package Typical User Count
Pricing
Bronze 1 - 3 users
£130 / month
Silver 1 - 10 users
£260 / month
Gold 11 - 20 users
£520 / month
Custom 20+ users
£POA / month
Our packages of banked time can be used for support, consultancy, change requests and training as you require them. And with support covered by a guaranteed response time, you’ll be sure to get your issue solved fast.
About Akita Intelligent Solutions
We have over 20 years’ experience in designing, developing, managing and supporting business intelligence technologies for organisations across the UK and internationally.
As a Microsoft Gold Partner, we deliver bespoke solutions using technologies such as Microsoft Dynamics, but also SharePoint, Teams and Power Platforms (Power BI, Power Apps, Power Apps Portals and Power Automate).
Our diverse industry expertise, combined with our deep understanding of transformative technologies, ensures we support our customers and realise their unique visions.