Blog
Discover the latest Microsoft Dynamics, Business Central, SharePoint and Power Platform news and developments in our blog.
Many businesses currently using legacy or on-premise solutions like Pegasus Opera 3 find that Business Central provides a more modern, connected, and intelligent platform for managing financials, operations, and customer relationships.
The digital transformation of field service operations is advancing rapidly, and organisations must keep pace to remain competitive.
Microsoft’s 2025 Release Wave 1 for Dynamics 365 Business Central is rolling out between April and September 2025.
Introducing powerful new features across Dynamics 365, designed to enhance customer interactions and deliver seamless, personalised experiences.
In recent years, SMB organisations have woken up to how essential Customer Relationship Management (CRM) software is for operations.
Akita Intelligent Solutions is proud to announce its inclusion on the G-Cloud 14 framework, the UK Government’s Digital Marketplace for approved cloud-based services.
Microsoft has unveiled the Business Central Wave 2 2024 update, loaded with features and enhancements designed to enhance ERP functionality.
In operation since 2004, SAP ERP Central Component (ECC) is a legacy on-premise ERP system that’s now coming to the end of life.
AI has already shown incredible potential for businesses: from streamlining operations to enhancing customer experiences and empowering employees.
Efficient inventory management is at the core of many businesses' profitability.
Delivering projects on time and within budget is key to building a good business reputation
The landscape of project management within Microsoft Dynamics 365 has evolved significantly over the years, with Dynamics 365 Project Service Automation (PSA) being a cornerstone of project-based businesses.
Microsoft Dynamics 365 is a strong cloud ERP and CRM tool that is used by many businesses all over the world.
Organisations that conduct field service are under constant pressure to deliver high-quality, professional service while also maintaining efficiency and keeping costs under control.
Microsoft Dynamics 365 is a key suite of applications used throughout a range of industries internationally.
Navigating the Dynamics 365 Outbound Marketing and what you need to do as next steps
Providing exceptional customer service is a crucial part of delivering customer support. Customers have high expectations which can sometimes make providing support challenging. Dynamics 365 Customer Service can relieve some of those challenges, improving the customer experience.
Dynamics 365 Customer Service is a CRM system that helps you understand your customers' needs, preferences, and behaviours, and ultimately allows you to build stronger relationships and drive growth.
Customers expect speedy responses from support teams. Having the ability to route inquiries to the right teams quickly can make a huge difference in the customer's experience.
We are living in a fast-paced digital world, and customers expect quick responses to their questions. A well-maintained knowledge base is vital to meeting these expectations.
Microsoft announces an extension for the sign-up period for the Bridge to the Cloud program
Microsoft has announced a limited-time 10% discount on Dynamics 365 Business Central Essentials and Premium licenses for existing Microsoft 365 customers.
Manufacturing is a competitive industry, so staying innovative and reactive to market changes requires more than having the best machinery and skilled labourers.
CRM solutions can significantly improve and optimise sales efforts as organisations grow.
For modern business, agility and quick decision-making are key to staying competitive.
When it comes to scaling operations, organisations can quickly be blindsided by how much time human resource (HR) management can consume.
Microsoft launches its Generative AI solution for customer service
Effectively managing projects of any size is a challenge if not tackled with the right tools.
As of the 1st of October 2024, the Dynamics 365 pricing structure will be increased.
Every organisation wants a secure finance system. But there are times – such as financial year end – when it can be beneficial to share access.
Microsoft Dynamics 365 Customer Service has been recognised as a leader in The Forrester Wave: Customer Service Solutions, Q1 2024, for its capabilities to transform customer service operations.
Microsoft has released an addition to Dynamics 365 Field Service licensing
Staying competitive in the manufacturing industry requires quick adaptability and constant innovation.
In a competitive marketplace, boosting your sales performance with the right tools and strategies can give your organisation an edge.
Microsoft continues to drive development and innovation with its bi-yearly product and application updates.
AI is a significant topic in modern business, emerging and expanding at a quicker rate than any other major topic in our recent history across the corporate landscape.
As we step into the new year, the technology that businesses can access continues to evolve and develop at a rapid pace.
Organisations currently using Microsoft Dynamics Great Plains (GP) will know its pivotal role in their business operations.
The migration of legacy Microsoft Enterprise Resource Planning (ERP) systems to the cloud is both a security safeguard and a future-proofing precaution.
For most manufacturers, Enterprise Resource Planning (ERP) software is not a new concept and solutions such as Navision have been at the heart of manufacturing operations for decades.
The future of business is powered by advanced generative AI technologies.
When it comes to business operations, data integrity and confidentiality is of paramount importance. And of all systems, your ERP system should be the most secure.
In a competitive economy, data-driven decision-making has become more critical than ever.
Microsoft Dynamics 365 Business Central has emerged as a game-changer for businesses looking to enhance and centralise operations management.
Microsoft Dynamics 365 offers robust functionality for managing and analysing your business data.
The Business Central 2023 Wave 2 Update Is Here
Having a good Customer Relationship Management (CRM) system is crucial for a sales team to work well.
The construction sector is full of challenges that require sophisticated solutions. From project management to financial planning, the industry is complex and multifaceted.
Common challenge in manufacturing: does your organisation need an MRP system or an ERP system?
Organisations are continuously seeking solutions that align with their unique needs and growth aspirations.
Business transformation is an intricate process, pivotal for organisations aspiring to evolve and stay relevant.
Manufacturing companies are under constant pressure to optimise their operations.
A well-known process among manufacturers, a just-in-time manufacturing approach can have significant cost benefits - but it's not without challenges.
The Microsoft Dynamics 365 suite of applications is designed to cater to transform a wide range of business functions.
Cloud Enterprise Resource Planning (ERP) software has emerged as a game-changer, empowering businesses to streamline operations, boost efficiency, and foster growth.
Dynamics 365 Marketing and Dynamics 365 Customer Insights are becoming one.
As organisations strive to improve customer satisfaction and loyalty, Customer Relationship Management (CRM) systems have become an essential tool.
Staying ahead of the competition requires more than just instinct and experience. The key to achieving and sustaining success lies in making informed decisions based on data-driven insights.
Microsoft’s Tech for Social Impact has shown its commitment to supporting nonprofit organisations worldwide by providing affordable and accessible technology solutions.
Effective accounting and finance management is crucial for organisations of all sizes.
Customer relationship management (CRM) is a critical component of most mature business operations. So its important to get the most from it.
Choosing the right financial management software is crucial for the success and growth of any organisation.
Holding your Microsoft licensing with your SharePoint, ERP or CRM partner can provide numerous advantages and significantly add value to your business operations.
Understand the potential of Microsoft’s new Business Central licensing for wider business applications adoption.
Comparing market-leading manufacturing enterprise resource planning (ERP) software platforms
Cloud-based services make it easier than ever to implement an enterprise service management solution into your business.
Copilot is an AI-powered virtual assistant that can suggest actions and give insights based on advanced data analysis and past activity.
Dynamics CRM systems help to ultimately tighten and improve the customer experience as a whole.
Microsoft Dynamics 365 Business Central is a powerful operations management software solution that can be used to support various industries, including the construction industry.
A type of software designed to help organisations manage all aspects of their cases or projects more efficiently.
Rostering is a critical activity for organisations that need to organise staff or volunteers for shifts.
Creating a CRM strategy that improves business operations requires a clear understanding of current organisational goals and objectives.
The time has come for the first of the twice-yearly updates for Microsoft business applications in 2023.
Customer relationship management software can make a significant contribution to organisational success, especially in the nonprofit sector.
Sage 50 is a powerful piece of accounting software that helps small to medium-sized businesses control their finances, but many organisations outgrow its capabilities.
Business Central delivers value for SMEs by fulfilling a wide range of operational functions: finance and accounting, sales management and project management to name but a few.
Customer relationship management (CRM) is a critical area in most businesses, and many organisations choose an off-the-shelf solution.
Field operations management is a complex and time-consuming area that can be streamlined with the use of field service management software.
Using Business Central as medical ERP software provides benefits for the healthcare industry in many aspects of common operations.
We've been accepted to the UK's Crown Commercial Services' supplier cloud and software framework.
Dynamics NAV 2018 - the last version of Navision - leaves general support at the start of 2023.
Finding a suitable software solution that manages various groups effectively can be difficult. Bespoke education CRM systems help to optimise this operation in a number of key ways.
The key to increased lead generation is the improved identification/targeting of prospects by your sales team.
Choosing the right ERP system can be a vital decision for your business' performance. We compare the pros and cons between NetSuite vs Business Central.
How do you know when its time to undertake an accounting software migration?
Construction companies operate with many moving parts. So the goal of installing a solution like Business Central is to make business operations simpler, more efficient and better aligned.
When it comes to streamlining and scaling your marketing, email marketing automation is one of the first areas where organisations can drive results.
Implementing the right technology into your business is key to driving innovation, advancement and growth.
Once referred to as ‘new media’, social media is now a crucial part of the marketing mix.
QuickBooks and Dynamics 365 Business Central can both be used for business accounting.
Delivering smarter operations for telecoms systems
Outlining the key elements to transforming field service management
Spreadsheets, such as Excel or Google Sheets, are central tools for business operations and administration. But they are not the place to run your sales pipeline.
Persuading your business as to the benefits of improving your technology? Download our guide 'Adopting A CRM System: Creating A Business Case'
The current competitive environment has organisations questioning the effectiveness of their business systems.
Customer relationship management (CRM) systems are a staple software of sales and customer-focused activities. But they’re also an important tool for marketing.
Bi-annual updates to Dynamics 365 will focus on Marketing, Sales and Customer Service fundamentals
An important requirement of providing high-quality customer service is the effective management of caseloads. And this requires a case management system.
When it comes to digital transformation and ERP adoption, “How much is this going to cost?” is a typical business question
As Microsoft advances with marketing automation, we compare Dynamics 365 Marketing vs HubSpot and which is right for your organisation.
Microsoft is making major changes in its approach to its licensing.
How integrating your virtual events platform with your marketing CRM can deliver smarter working.
A CRM system is central to your organisation’s operations. Or at least it should be...
Microsoft Dynamics CRM has been deprecated for some time, replaced by Dynamics 365 Sales.
Not all Microsoft partners are created equally - and price should not be the deciding factor in your selection.
The introduction of Dynamics 365 Project Operations back in October 2020 was the beginning of the end for Project Service Automation
Microsoft Dynamics 365 Sales is a must-have for businesses looking to increase sales conversions and improve customer management.
Microsoft Dynamics 365 is constantly evolving, with new features being added
Download our white paper on automating field service with Dynamics 365
Microsoft announces deeper integration between Dynamics 365 and Teams, further unifying and streamlining workflows.
In the drive towards Industry 4.0 in your field service organisation, dynamic maintenance KPIs and business intelligence are a source of competitive advantage.
Implementing a Customer Relationship Management (CRM) system is a vital step for any business aiming to enhance client relationships and streamline operations.
Discover smart solutions to stay within your Dynamics 365 storage limits.
Your current CRM may well have been the right choice when you first started using it, but is it still fit for purpose?
It's now easier to access Dynamics 365 Sales functionality on the go.
Whether communicating with regular customers, subscribers or charity donors, there are a host of groups that require specialist engagement and membership management
Organisations using now-outdated Microsoft Access solutions should investigate the alternatives available
Previewed at Microsoft Ignite, Dynamics 365 Project Operations is designed to provide an overview of all the business areas that a project or service touches.
Successfully adopting a CRM system is as much about your choice of CRM partner as your CRM technology.
Microsoft Dynamics 365 was born out of the benefits of cloud application technology.
Discover about Standard Operating Procedures, their benefit for organisations and how they can be automated.
New solution? Or just the new name for Common Data Service? We take a closer look.
Recent Dynamics 365 Field Service solution included as official Microsoft Case Study
Microsoft is depreciating the Outlook COM Add-in in favour of Dynamics 365 App for Outlook.
New solutions to support Dynamics 365 use on-the-go.
Microsoft combines the new Power Virtual Agents solution with its Dynamics 365 customer service application.
An ERP system can be incredibly rewarding for an organisation in terms of improving operations and increasing revenues.
CRM systems have numerous benefits, particularly in terms of increasing sales, improving customer satisfaction and streamlining business operations.
Microsoft UK CEO Cindy Rose leads the charge to get more companies utilising AI at Future Decoded.
Microsoft is changing how it packages – and prices – Dynamics 365 CRM and ERP licences.
Born out of the aim to develop a Software-as-a-Service (SaaS) ERP system, Microsoft’s Business Central is proving the solution-of-choice for small and mid-sized organisations.
Managers and business owners need ways to balance revenue streams from new customers and existing ones.
Once upon a time, enterprise resource planning (ERP) solutions were the preserve of large organisations.
Get to grips with the differences in Microsoft’s CRM platforms.
A new report has detailed the extensive business benefits of a Dynamics field service solution.
Microsoft Dynamics 365 and Salesforce are the two market-leading CRM solutions for modern businesses.
Discover the numbers for how Dynamics 365 AI for Sales can benefit your organisation.
Understand the costs that go into a Microsoft Dynamics 365 CRM or ERP project
Microsoft has now ended sales of Dynamics NAV 2018 for new customers, while increasing it's promotion of Business Central.
New Dynamics 365 functionality is now available across multiple modules
During their growth, manufacturers can come to a point where they need smarter ways to keep control of their operations.
Microsoft will role out a new model for Dynamics 365 cloud storage.
On the CRM landscape, Zoho is growing popularity thanks to low pricing and out-of-the-box functionality for sales teams.
If you’re planning to invest in a customer relationship management (CRM) system as a way of increasing efficiency and saving your business money, you’ll naturally want to be up and running quickly with your new solution.
Looking to choose a new CRM solution, or planning on an upgrade?
In what feels like the briefest of love affairs, Microsoft announces it will be ending service for it’s social media monitoring tool, Social Engagement.
Here’s a highlight of the trends that organisations with – or are interested in - Microsoft Dynamics 365 can expect in 2019.
Research has shown that a sales CRM system raises the productivity of a business by 15%.
HMRC has transformed the way that tax administration is performed.
New iterations of key Microsoft Dynamics solutions will embrace artificial intelligence (AI) to deliver even better results for businesses.
Research has found that business spending on Microsoft Dynamics 365 delivers double the return on investment of the average CRM or ERP systems.
Microsoft has announced a faster and cheaper way for charities and non-profit organisations to adopt Dynamics 365 and other Microsoft 365 solutions.
Discover how a Dynamics 365 Business Central solution can handle your business' sales, planning, inventory, manufacturing and finances.
Spending £50,000 on an ERP system could help generate a cost benefit of in excess of half a million pounds within 10 years. It may sound too good to be true, but we’ve done the maths…
Too often, organisations choose to accept a sub-par experience from their ERP system.
Microsoft had unveiled Dynamics 365 Layout, a VR planning tool for setting up your space for optimum usage.
Discover Team Member licences and the benefits they offer Organisations using Dynamics 365.
Read our guide on how to add Dynamics 365 to Outlook and start enjoying the benefits.
Microsoft is changing the way that Dynamics 365 is updated.
Microsoft Dynamics 365 already integrates with a wide range of software and platforms. Now the new Dynamics 365 App allows for Dynamics and Outlook to work closer together.
Microsoft Dynamics 365 is an attractive prospect for new users. But why upgrade to Dynamics 365 from an older version of Dynamics?
Over half of Microsoft Dynamics NAV instances are now using unsupported versions of the software.
Additional Dynamics 365 storage can be very expensive for organisations.
This year Microsoft will launch the latest (and rumoured best) update to its market-leading business platform.
When it comes to small business operations, a CRM system may not be the top of your list. Yet this may be short-term thinking.
Microsoft launched Dynamics 365 Business Central in 2018 as a new offering designed to be an out-of-the-box Dynamics 365 ERP solution for small and medium-sized organisations.
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