A Surrey-based company provides purchasing and procurement services for a range of multi-site organisations across the UK.
Developing a Microsoft Dynamics 365 procurement solution, Akita helped a company to simplify its sales management and achieve the more bespoke purchasing software it needed for its operations.
The company helps its customers save money on their supplies. Staff kept track of their business with a CRM system delivered on Microsoft Dynamics 365.
When it came to making the latest improvements to their Dynamics CRM, the company found it difficult to work with their pre-existing development company to achieve the changes they wanted to make. Based on our years of experience supporting their wider Microsoft applications, the company reached out to Akita to assist them.
Purchasing software improvements
Beginning with consultancy to understand business requirements, Akita's consultants were able to design and deliver a Dynamics 365 procurement solution to meet the company's needs.
Improvements to the Dynamics setup included advanced reporting on monthly sales figures. These reports would draw a comparison between a customer's sales for the same period a year previously. If comparative sales show a significant drop, a workflow triggers a review of the account. The account manager is then required to investigate changes in spending and report back within Dynamics 365.
Akita has also helped to customise the company's Dynamics 365 setup to be more personalised to their requirements. This has included removing unnecessary menu and field items, and creating an improved information hierarchy for customer entries.
Dynamics 365 for procurement
The latest upgrades have significantly improved the functionality of Dynamics 365. The company now receive more in-depth and comparative data on sales, which helps the company to focus its energies on accounts that need the most attention. This, in turn, ensures sales remain consistent, ensuring business performance remains strong year-on-year.
Improvements to the company's Dynamics 365 procurement solution have increased the overall value of the CRM for the business, helping increase the volume of sales.
View more about Microsoft Dynamics 365 CRM solutions.