A leading pipeline company working in the transporting of natural gas approached Akita for support of its Microsoft business applications setup.
The company had implemented Microsoft Business Central, Dynamics 365 Field Service and elements of Power Platform with another partner but had lost confidence in them. Specifically, the company was looking for more a unified vision for its full-width of business applications.
To address these issues and position the company for future growth, Akita's comprehensive audit of the entire solution ecosystem was required to identify inefficiencies and areas for improvement.
Undertaking a Business Central & Dynamics 365 Audit
Akita conducted a full-scale Solution Ecosystem Audit covering Business Central, Dynamics 365, as well as Power Platform applications. This was to determine that the existing solution was implemented correctly and was being used to its full potential.
Our Dynamics 365 audit covered all processes and business process flows, thoroughly evaluating the effectiveness of existing systems.
We were able to identify limitations and areas for improvement in the way the company’s business applications workflows had been implemented. Based on these findings, Akita has been able to provide a detailed roadmap of future enhancements. This strategic approach ensured that the company would remain competitive by staying ahead of technological advancements within the Microsoft ecosystem.
Ongoing Business Central Support
Following the audit, Akita now delivers ongoing support for Business Central. Our break/fix helpdesk support assists the company with its day-to-day use of Business Central for finance and operational purposes. This allows the company to maximise the efficiency of its ERP system without disrupting core business activities. Support also ensures that the integration between Business Central and Dynamics 365 Field Service is effective and provides accurate data flow.
Ongoing support also extends to user ‘how to’ questions, providing an effective solution for knowledge sharing and empowering internal teams to manage systems more effectively.
Power Platform Support
Alongside support for Business Central, Akita also provides the petroleum company with Power Platform support.
The company has internal users developing Microsoft Power BI for internal reporting and data analysis. While self-sufficient, users can require support with specific data integration issues, as well as guidance on drawing data points from wider systems. With Akita’s broad-reaching Power Platform support, we’re able to help internal resources develop and maintain reports, promoting self-sufficiency and reducing dependency on external consultants.
Outcomes
Akita’s comprehensive audit and support have helped the company achieve improvements in its systems. Streamlined processes within Business Central and Dynamics 365 have helped improve operational efficiency for pipeline maintenance. Meanwhile our Power BI support has helped users to increase their understanding of company data, maximising business intelligence.
Moving forward, the company now has a clear roadmap around further system improvements and strategies to adopt upcoming Microsoft updates and optimise their systems.
