Account Manager
About The Role
As an Account Manager (AM) at Akita, you will:
- Be responsible for a number of key customer accounts, for which you will be the dedicated AM, and provide strategic planning for their IT needs.
- Strive to achieve targets set by the Sales and Marketing Director, suggesting new initiatives to enhance results.
- Meet with clients to actively promote the Company’s portfolio of products and services, demonstrating a return on investment. Draw in Akita Solution Specialists, as required.
- Create quotes, proposals, pitches, and service level agreements to provide a professional and considered representation of the Akita brand and the “value added” to clients.
- Demonstrate integrity, working respectfully to enhance the client’s IT services.
- Take ownership of the accounts allocated to you and demonstrate outstanding customer service.
- Perform customer reviews for your allocated accounts.
- Maintain good working knowledge of the portfolio of services to seize opportunities, increasing and improving the customer’s products and services.
- Demonstrate a general understanding of project management.
- Proactively build internal relationships within Akita to drive new business opportunities and manage demands from the existing client base.
- Work with the delivery team to make sure that the transition from sale to project delivery is efficient and profitable.
- Work with Sales and Project teams to competently onboard new customers, and ensure the transition to Akita is effective and efficient. If required, you will capably offboard customers at the point of contract expiry.
- Work with Marketing to make sure that sales collateral remains fresh.
- Fulfil any other such duties as required in line with business needs.
Core Skills
- Proven Account Management experience, preferably within a digital transformation partner.
- An awareness of CRM & ERP solutions (specifically Microsoft-based).
- A multi-faceted approach to generating new business, assessing methods against return on investment.
- The ability to achieve results and reach targets.
Desirable Skills & Experience
- Experience in line managing a small but progressive team.
Person Specification
- A logical, methodical approach to the task at hand
- A willingness to learn and teach
- Excellent documentation and communication skills
- High standards of customer service
- A personable nature
- A keen level of attention to detail
- A history of being a proven self-starter
To be based at our Head Office in Wrotham, Kent
To apply for the role please submit your CV via our recruitment portal: