Microsoft Dynamics 365 Support Services
Responsive Microsoft Dynamics & Power Platform helpdesk service
Complete Support For Microsoft Dynamics 365 & Power Platform Applications
Experience the benefits of Akita’s professional Microsoft Dynamics 365 support services, tailored to meet the needs of organisations across the UK and internationally.
With our flexible service options – including both ad hoc support and managed Microsoft Dynamics 365 support plans – we’ll ensure that your critical business systems are always at peak performance.
Our helpdesk is staffed by expert Dynamic 365 consultants, available to provide timely assistance, guidance and support for all Dynamics 365 applications.
Plus, our consultants are fully abreast of the latest Microsoft technology developments, empowering supported customers to adopt new and advanced features as they’re released.
Benefit from our expertise and focus on your business while we take care of your Microsoft Dynamics 365 support needs – speak to Akita today:
About Our Managed Dynamics 365 Support Services
Maximise the uptime and operational efficiency of your Microsoft Dynamics 365 system to deliver on its ROI potential.
Business applications lie at the heart of operations. So having them run efficiently is key to your effectiveness. Our Dynamics 365 support ensures seamless system performance, enabling businesses to concentrate on their core activities.
Akita’s Dynamics 365 support ensures seamless operations, sustained process flow, and consistent system fine-tuning. We specialise in prompt and precise troubleshooting, resolving system glitches that can disrupt either partial, entire, or interdependent workflows.
Plus, we’re on hand to support your users ‘how to’ questions, improving their knowledge and ensuring their efficiency.
10
Expert Consultants & Engineers To Support Requirements
2 Hour SLA
Guaranteed response time to issue
500+
Tickets Dealt With A Year
Our Dynamics 365 Support Plans
For ongoing support requirements, we offer managed service plans. This provides organisations with a more cost-effective way of supporting their instance and accessing a range of Dynamics 365-related services.
Our managed service plan offers banked time for break/fix support for Dynamics 365 and Power Platform applications. All support requests are dealt with by our team of Microsoft-accredited consultants and managed to a strict SLA time.
| Package | Bronze | Silver | Gold | Custom |
|---|---|---|---|---|
| Typical User Count | 1-3 Users | 4-10 Users | 11-20 Users | 20+ Users |
| Break Fix Support SLA Backed | 1 hour / month | 2 hours / month | 4 hours / month | X hours / month |
| Discounted Day Rate | N/A | 5% | 10% | X% |
| Process & System Review | Annual | Bi-Annual | Quarterly | TBC |
| Pricing | £130 / month | £260 / month | £520 / month | £POA / month |
Package
Typical User Count
Bronze
1-3 Users
Silver
4-10 Users
Gold
11-20 Users
Custom
20+ Users
Package
Break Fix Support SLA Backed
Bronze
1 hour / month
Silver
2 hours / month
Gold
4 hours / month
Custom
X hours / month
Package
Discounted Day Rate
Bronze
N/A
Silver
5%
Gold
10%
Custom
X%
Package
Process & System Review
Bronze
Annual
Silver
Bi-Annual
Gold
Quarterly
Custom
TBC
Package
Pricing
Bronze
£130 / month
Silver
£260 / month
Gold
£520 / month
Custom
£POA / month
Dynamics 365 Audit As Part Of Support
If an organisation has a heavily customised version of Dynamics 365, we may recommend a Dynamics 365 audit as part of our support services.
An audit aids us in gaining a better understanding of a CRM setup to allow us to deliver more effective support. But it also benefits the organisation.
Akita’s consultants will ensure that all customised Dynamics 365 elements are secure, future-proof and developed in line with best practices. We’ll also check that any necessary documentation is in place in terms of training, regulatory and accreditation requirements.
What Dynamics 365 Applications Do You Support?
Akita’s Dynamics 365 support services cover the full width of the Microsoft Customer Experience applications. This includes:
- Dynamics 365 Sales
- Dynamics 365 Customer Insight (aka D365 Marketing)
- Dynamics 365 Customer Service
- Dynamics 365 Field Service
- Dynamics 365 Project Operations
We also can provide support for Business Central, Dynamics 365 Finance & Operations, alongside the Power Platform suite.
Ad Hoc Dynamics 365 Support Service
For organisations looking for immediate assistance with an issue, we can provide Microsoft Dynamics and Business Central support on an ad hoc basis. We support Dynamics 365 in all its forms, and can also assist with legacy Microsoft Dynamics support requirements.
Support is charged hourly and is open to all organisations, not just existing customers. One of our expert consultants will provide assistance, and all requests will be handled quickly.
If it’s more cost-effective to deal with your issue as a standalone project, we’ll provide a project quote at a discounted rate. And should an organisation accessing ad hoc Microsoft Dynamics support find a benefit in support on a more regular basis, we’ll be happy to discuss tailoring our support managed service to your requirements.
Case Study: Microsoft Dynamics 365 Support For Leading University
Organisations of all sizes make use of our support managed service. Discover how it benefits a leading UK university:
Case Study
Microsoft Power Platform Support Services
With Akita’s support service, organisations also receive complete Microsoft Power Platform support as well.
Alongside their CRM systems, many organisations now rely heavily on the automation, integrations and intelligence provided by Power Apps, Power BI, Power Pages, and Power Automate. As such, our Power Platform support services ensure these applications perform flawlessly.
For Power Apps, we can provide troubleshooting and fine-tuning for sustained efficiency. With Power BI, we help you fix reporting to ensure actionable insights, while our expertise in Power Automate ensures efficient workflow automation. Additionally, we can help amend design and maintain user-friendly Power Pages that align with your brand.
Our Power Platform support extends to addressing users’ ‘how to’ questions, enhancing their knowledge and efficiency. So you can trust Akita to keep your Power Platform applications running smoothly.
Advisory Days For Microsoft Business Applications
Alongside our Microsoft Dynamics 365 support plans, we offer advisory days as a cost-effective way to further enhance your Microsoft Dynamics 365 and Power Platform applications.
Advisory days are designated to offer Microsoft Dynamics 365 consultancy and development time for requirements that go beyond support. Days offer access to expertise for specific, short-term requirements such as Dynamics 365 fine-tuning, workflow optimisation, field rationalisation, and consultancy on wider development.
Advisory days can also cover Power Platform applications that you may have integrated with your existing system. For example, should you need to create a Power BI report that’s tailored to your business needs, or require modifications to Power Apps and Power Automate. In that case, changes can be accommodated during the allocated advisory days.
And if you’re planning a project that involves Microsoft Dynamics 365 or Power Platform, advisory days can also be employed for specialised consultancy and project planning sessions. This approach allows for focused work to take place without the associated expense of scoping sessions.
Benefits of Microsoft Dynamics 365 Support From Akita
Understand how our Microsoft CRM support plans can benefit your organisation:
Improved System Performance
Regular maintenance ensures that Dynamics 365 operates efficiently, improving overall system performance.
Optimise Workflows
Support can identify where your CRM system doesn't match your processes. This can then be addressed to make teams more efficient
Improved Security
Our support service can ensure your Dynamics 365 setup is configured for complete data protection and compliance with industry standards, safeguarding sensitive information.
User Adoption
With our support service available, users can put any CRM questions to our technical experts, ensuring they don't avoid Dynamics 365
Cost-Efficiency
Having a Microsoft Dynamics 365 support plan is more cost-efficient than paying for ad hoc fixes and requirements.
Microsoft Dynamics Support FAQ
What Hours Is Your Microsoft Dynamics Support Available?
Support hours are Monday to Friday, 9am-5pm as part of our standard Microsoft Dynamics 365 support plan. For any other requirements please get in touch:
What’s Covered By Your Support Service?
Our support service covers: In-depth support tasks for Dynamics 365; assistance with Power Platform applications; user 'how to' questions
What’s Your Response Rate For Microsoft Dynamics Support?
Our contractual SLA response ensures all issues are addressed within two hours. Typically though we address issues much faster.
What Dynamics 365 Applications Do You Support?
We provide both ERP and CRM support services. Dynamics 365 applications supported include: Business Central, Dynamics 365 Finance & Operations, Dynamics 365 Sales, Dynamics 365 Marketing, Dynamics 365 Field Service, Dynamics 365 Project Operations and Dynamics 365 Customer Service.
We can also provide Microsoft Dynamics On-Premises support if you can grant us remote access to the server hosting your CRM. Alternatively we can also discuss Microsoft Dynamics and Navision hosting - discover more:
Hosting ServicesWhat Support Channels Are Available?
Requests can be submitted via phone, email, our website or our dedicated customer portal. Our support agents will then either address your issue remotely or join you on a Microsoft Teams call to walk you through the issue.
Do You Offer Ad Hoc Microsoft Dynamics Support?
Yes. Alongside our managed service we can provide Microsoft Dynamics support on a per hour basis. This can useful for resolving specific issues or helping to navigate an update such as a Wave release. To discuss your requirements, please get in touch:
Contact UsCan You Support Wider Microsoft 365 Technologies?
Yes. Our business applications team can offer a packaged support service covering Business Central and Dynamics 365 solution, SharePoint and Power Platform.
For wider Microsoft 365 support services and beyond, Akita can support every aspect of your business technology and processes. Discover more:
Do I Need Dynamics 365 Support?
Some organisations choose not to have support for their Microsoft CRM system. However, given that a CRM is often central to operations, any issues that do arise can significantly impact work efficiency. So for many organisations, there's peace of mind in having Akita's banked support hours there when you need them.
Akita: Trusted Dynamics 365 Support Partner
With over 20 years of experience in digital success solutions, we design, develop and support business intelligence technologies. From our locations in London, Kent and Leeds, we work with organisations across the UK and internationally.
Our Microsoft Dynamics 365 support solutions are utilised by organisations ranging from industry to education institutions. Our service offers them peace of mind around their Microsoft CRM or ERP solution – that expertise is always on hand as they need it.
To discuss wider Microsoft 365 support, please get in touch: