Microsoft Artificial Intelligence
Microsoft Dynamics 365 Copilot
Discover Microsoft’s interactive, AI-powered Dynamics 365 solution
Focus Your Efforts On High-Level Activities
Reduce Your Repetitive Tasks
Microsoft Dynamics 365 Copilot is Microsoft’s answer to reducing repetitive and mundane tasks for sales, marketing and business professionals.
An add-on for Dynamics, Copilot offers AI-powered assistance to simplify a range of tasks and requirements – with huge potential to enhance the efficiency of your operations
Discover how Dynamics 365 Copilot can enhance your operations:
Dynamics 365 Copilot Capabilities
How Does Dynamics 365 Copilot Work?
Copilot is deployed across the separate Dynamics 365 applications to enhance their existing functionality in the following ways:
For Dynamics 365 Marketing
Marketers are able to create customer segments with ease, by simply describing in their own words the nature of the segment they wish to form; using the query assist feature in Dynamics 365 Copilot.
Additionally, marketers can also utilise the AI to get new ideas for email campaigns. By making simple requests of what they want the campaign content to look like, users can receive suggestions based on the topics requested, current campaigns running in Dynamics 365 Marketing, as well as on relevant internet sources.
For Dynamics 365 Sales And Viva Sales
Dynamics 365 Copilot can increase the amount of time that sales teams are able to spend with customers by reducing time-consuming admin tasks.
AI will be there to assist in writing email responses to customers in a professional, industry-specific tone, and can even create email summaries from recorded Microsoft Teams meetings. Meeting summaries pull details from the seller’s CRM relating to the relevant opportunity, as well as key points discussed in the meeting.
By reducing the amount of time spent on administrative tasks, which can actually be done better by AI, organisations can eliminate the possibility of human error. Additionally, teams can spend more time developing their interpersonal skills to become better salespeople
For Dynamics 365 Customer Service
Improving customer service is one of the main objectives of Dynamics 365 Copilot. AI can draft situational and contextual responses to customer queries in both email and chat platforms.
As customer service professionals are often non-technical, to answer questions they’ll likely have to search for answers within company systems, relate this knowledge back to the customer question and then draft a response.
Dynamics 365 Copilot speeds this up by providing all the information they will need based on the customer query and drafting a response for them.
For Dynamics 365 Business Central
Dynamics 365 Copilot in Business Central simplifies the process of creating product listings for online sales.
Product details such as size, shape, colour, price or material can be inputted to generate captivating product descriptions. These descriptions can then be further personalised with variables such as tone of voice, length and format.
Microsoft AI Costs
Dynamics 365 Copilot Pricing
Microsoft Dynamics 365 Copilot is included in existing Dynamics 365 licensing. Get in touch with our experts for more information:
Speak To An ExpertMicrosoft Artificial Intelligence
What Is Generative AI?
Generative AI is a type of artificial intelligence that produces new information, not collected from existing sources. This new and original data will be similar to the data that the model was trained on in terms of the level of detail and tone unless specified.
The concept of traditional AI models has been around for centuries, with the first practical use tracking back to the mid-20th Century. Generative AI is a much more modern technology, with the first practical use being seen in the early 2010s.
Unlike traditional models which are designed to complete a specific task, generative AI actually creates brand new content through its own intelligence and has the capacity to learn through merely being used.
Generative Ai means users can spend more time on tasks that need a human touch, allowing for repetitive admin tasks to be completed alongside, making for more efficient working.
Microsoft’s Explanatory Video
Microsoft Dynamics 365 Copilot
Dynamics 365 Experts
About Akita Intelligent Solutions
With 25 years of experience in digital success solutions, we cover every aspect of Microsoft Dynamics from consultancy through to development and integration.
Our team of in-house experts are on hand to answer any questions or queries relating to Microsoft products and explain any new additions that emerge.
We develop solutions for over 250 organisations worldwide. Get in touch with our consultants to discuss your requirements and find out how we could assist your operations:
