Microsoft Customer Service CRM
Microsoft Dynamics 365 Customer Service
Increase service efficiency and customer satisfaction with Microsoft’s advanced case management and ticketing system
Microsoft Case Management Software
Deliver Exceptional Customer Service At Scale With Microsoft
Discover the benefits of a Microsoft Dynamics 365 Customer Service implementation for customer support.
Dynamics 365 Customer Service is Microsoft’s CRM solution for service management. It’s the smarter way to manage customer communications, requests and support enquiries. Use this leading case management system to deliver a professional and effective support service at scale – without losing the personal touch.
Akita helps organisations of all sizes to implement Dynamics 365 Customer Service CRM solutions, providing development, licensing and ongoing support as required.
For more information and Dynamics 365 Customer Service pricing, please get in touch:
Customer Service Demo Video
Dynamics 365 For Customer Service Overview
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Microsoft Customer Service CRM
Dynamics 365 Customer Service Features
See features of Microsoft Dynamics 365 for service management:
- Advanced case management system with queue and calendar management
- Intuitive support ticketing system
- AI-enhanced customer communication management
- Service management analytics
- Omnichannel communication monitoring
- Product information & knowledge article repositories
- Service scheduling & management tools
For a closer look, arrange a demo from one of our experts:
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CRM For Customer Service
Dynamics 365 Customer Service With Akita
Akita is a leading UK Microsoft Dynamics 365 development partner. Our team of qualified consultants and developers have deployed Microsoft case management and ticketing systems for leading businesses, helping them to improve their customer service and helping them win bigger support contracts.
Akita’s team can be on hand to meet all of your requirements. From initial consultancy, through to development, integration, licensing and training, we fulfil all requirements of a Dynamics 365 Customer Service implementation project. And we can offer a managed support service post-go live as well.
Discover more about our Microsoft Dynamics 365 implementation work to date:
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Omnichannel Customer Management
Benefits of Dynamics 365 Customer Service
Communicate Over Every Channel
Deliver end-to-end customer service across all communication channels. Track all interactions from within your customer service CRM to be able to deliver incisive and personal service. You can even turn Dynamics 365 Customer Service into your phone calling platform with Business Voice.
Self-service
Power self-service customer solutions, such as predictive live chat or chatbots, delivering up-to-date answers and information that satisfies your customers’ needs without the need for an agent.
Better Case Management
Give customer service staff the ability to resolve issues faster and more efficiently. Differentiate support responses based on contractual SLAs and be able to provide a more personal service with instant access to case management data in your customer service CRM.
Empower Agents
Provide customer service staff with everything they need to deliver high-quality and effective service. Help them adapt to new customer requirements and predict future trends to be able to resolve requests faster.
Improve Engagement & Simplify Feedback
Utilise Dynamics 365 Customer Voice to quickly create personalised surveys and feedback forms for all of your communication channels, allowing you to get vital feedback about your performance while showing customers that you care.
Customer Satisfaction & Loyalty
Benefits Of A Microsoft Case Management System
Over 95% of consumers rate customer service as an important factor in their loyalty to a brand. When polled, around a third of people say they have abandoned a brand in the past year because that brand didn’t deliver a good enough personal service.
In contrast, loyal customers are twice as likely to try your other products as new customers. Existing customers will also spend over 30% more than new customers.
Microsoft Dynamics 365 Customer Service allows organisations to better meet their customers’ requirements, delivering personalised service at scale.
Microsoft Dynamics 365 Customer Service Pricing
QuickStart Customer Service Implementation - £3,500
Get a Microsoft case management system quickly with our competitively priced QuickStart package approach. Starting from £3,500 our Dynamics 365 Customer Service pricing includes deployment, training and go-live support - all in as little as one business week.
Find Out MoreCustomised Deployment Of Dynamics 365 For Customer Service
Whether you’re looking at Dynamics 365 Customer Service as part of a wider new CRM project, or want to add it as a new module to your existing Dynamics CRM solution, our consultants will be able to help. Contact us today to request a Dynamics 365 Customer Service demo and discuss pricing:
Contact UsLicensing
As a Microsoft partner, Akita can supply both Dynamics 365 Customer Service Professional licensing and Dynamics 365 Customer Service Enterprise licensing for any new and existing Dynamics 365 instances at the same cost as buying directly from Microsoft. We can also work with organisations to find ways to save on their licensing. For more information on Dynamics 365 Customer Service licensing pricing:
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Service Management
Dynamics 365 Customer Voice
Every customer interaction has the potential to enhance how your service is delivered. Dynamics 365 Customer Voice provides organisations with smarter ways of capturing that information.
Available for Customer Service, Sales and Marketing applications, Dynamics 365 Customer Voice allows organisations to create branded feedback solutions such as surveys and sentiment forms.
Captured responses and feedback data can then flow back into both cases and wider customer activities in Dynamics 365.
With advanced analytics, Customer Voice can help drive better customer relationships and more intelligent decisions across your organisation.
Read more about Dynamics 365 Customer Voice in our blogs
Dynamics 365 Customer Service FAQ
What Are The Benefits Of A Dynamics 365 Ticketing System?
Using Dynamics 365 Customer Service as a ticketing system can help streamline ticket management, improve customer experience, and improve cross-organisation collaboration. A Dynamics 365 ticketing system can also integrate with wider Dynamics 365 and Microsoft 365 applications and produce enhanced analytics and reporting on satisfaction and team performance.
How Can Dynamics 365 Customer Service Be Used For Case Management?
Dynamics 365 Customer Service supports case management by centralising the creation, management, and resolution of customer support cases. Using a Dynamics 365 case management solution, organisations can create and manage cases, automate their routing, manage SLAs and ultimately resolve issues faster (with the help of support history and knowledge repositories).
What Is Omnichannel Support In Dynamics 365 Customer Service?
Omnichannel support in Dynamics 365 Customer Service is a feature that allows organisation to provide support to customers through various channels such as email, chat, social media, or phone. It provides a unified platform for managing customer interactions across multiple channels, which helps to improve the customer experience and increase customer satisfaction.
What Is 'Knowledge Management' In Dynamics 365 Customer Service?
Knowledge management is one of Dynamics 365 Customer Service features, allowing organisations to create, manage, and share knowledge articles with both internal teams and customers. It provides a central area for storing and accessing knowledge articles, which helps to improve the efficiency and consistency of support operations and reduce the resolution time for customer cases.
What Is The Typical Dynamics 365 Customer Service Pricing?
Microsoft Dynamics 365 Customer Service pricing will depend on an organisation’s requirements, necessary integrations and wider licensing requirements. Akita’s Dynamics 365 Customer Service pricing starts from £3,500 with our packaged QuickStart deployment. Find out more information here:
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Dynamics 365 for customer service
About Akita Intelligent Solutions
Akita Intelligent Solutions design, develop and support business intelligence technologies for organisations across the UK and internationally.
As a Microsoft Dynamics development partner, we help organisations to transform their customer service delivery, assisting at every stage of their projects.
As customer support providers ourselves, we understand the challenges of delivering excellent customer service. We can advise on best practices for Dynamics 365 Customer Service and assist with further integrations.
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