Dynamics 365 Customer Service
Microsft Customer Service CRM

Microsoft Dynamics 365 Customer Service

Increase service efficiency and customer satisfaction with Microsoft’s advanced case management and ticketing system
Keeping Customers Happy

Manage Cases At Scale

Microsoft Dynamics 365 Customer Service is the smarter way to manage customer communications, requests and support enquiries. Use this leading case management system to deliver a professional and effective support service at scale – without losing the personal touch.

Akita helps organisations of all sizes to implement Microsoft’s professional customer service software application, providing development, licensing and ongoing support as required.

For more information or to arrange a demo, please get in touch:

Improved Customer Satisfaction, Effortlessly

Speak to one of our experts about Microsoft Dynamics 365 Customer Service:
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Dynamics 365 For Customer Service Overview

Customer Service CRM Capabilities

Features Of Dynamics 365 Customer Service


Dynamics 365 For customer service
  • Advanced case management system with queue and calendar management
  • Intuitive support ticketing system
  • AI-enhanced customer communication management
  • Service management analytics
  • Omnichannel communication monitoring
  • Product information & knowledge article repositories
  • Service scheduling & management tools

For a closer look, arrange a demo from one of our experts:

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Excellent, Configurable Application With Simple Integration


Microsoft Case Management System From £3,500

Implement Microsoft Dynamics 365 in as little as 5 days with our QuickStart Customer Service deployment:

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Omnichannel Customer Management

Benefits of Dynamics 365 Customer Service

Communicate Over Every Channel

Deliver end-to-end customer service across all communication channels. Track all interactions from within your customer service CRM to be able to deliver incisive and personal service. You can even turn Dynamics 365 Customer Service into your phone calling platform with Business Voice.


Power self-service customer solutions, such as predictive live chat or chatbots, delivering up-to-date answers and information that satisfies your customers’ needs without the need for an agent.

Better Case Management

Give customer service staff the ability to resolve issues faster and more efficiently. Differentiate support responses based on contractual SLAs and be able to provide a more personal service with instant access to case management data in your customer service CRM.

Microsoft case management system

Empower Agents

Provide customer service staff with everything they need to deliver high-quality and effective service. Help them adapt to new customer requirements and predict future trends to be able to resolve requests faster.

Improve Engagement & Simplify Feedback

Utilise Dynamics 365 Customer Voice to quickly create personalised surveys and feedback forms for all of your communication channels, allowing you to get vital feedback about your performance while showing customers that you care.

Case Management System
Customer Service & Customer Loyalty

Benefits Of A Microsoft Case Management System

Over 95% of consumers rate customer service as an important factor in their loyalty to a brand. When polled, around a third of people say they have abandoned a brand in the past year because that brand didn’t deliver a good enough personal service.

In contrast, loyal customers are twice as likely to try your other products as new customers. Existing customers will also spend over 30% more than new customers.

Microsoft Dynamics 365 Customer Service allows organisations to better meet their customers’ requirements, delivering personalised service at scale.

Microsoft Dynamics 365 Customer Service Pricing

QuickStart Customer Service Implementation - £3,500

Get a Microsoft case management system quickly with our competitively priced QuickStart package approach. Starting from £3,500 our Dynamics 365 Customer Service pricing includes deployment, training and go-live support - all in as little as one business week.

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Custom Customer Service CRM Deployment

Whether you’re looking at Dynamics 365 Customer Service as part of a wider new CRM project, or want to add it as a new module to your existing Dynamics CRM solution, our consultants will be able to help. Contact us today to request bespoke Dynamics 365 Customer Service pricing:

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As a Microsoft partner, Akita can supply all necessary licensing for new and existing Dynamics 365 instances at the same cost as buying directly from Microsoft. We can also work with organisations to find ways to save on their licensing. For more information on Dynamics 365 Customer Service licensing pricing:

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Improved Feedback

Dynamics 365 Customer Voice

Every customer interaction has the potential to enhance how your service is delivered. Dynamics 365 Customer Voice provides organisations with smarter ways of capturing that information.

Dynamics 365 Customer Service

Available for Customer Service, Sales and Marketing applications, Dynamics 365 Customer Voice allows organisations to create branded feedback solutions such as surveys and sentiment forms.

Captured responses and feedback data can then flow back into both cases and wider customer activities in Dynamics 365.

With advanced analytics, Customer Voice can help drive better customer relationships and more intelligent decisions across your organisation.

Read more about Dynamics 365 Customer Voice in our blogs

Microsoft Dynamics 365 customer service

About Akita Intelligent Solutions

Akita Intelligent Solutions design, develop and support business intelligence technologies for organisations across the UK and internationally.

As a Microsoft Dynamics development partner, we help organisations to transform their customer service delivery, assisting at every stage of their projects.

As customer support providers ourselves, we understand the challenges of delivering excellent customer service. We can advise on best practices for Dynamics 365 Customer Service and assist with further integrations.

For more information please get in touch:

To discuss adopting customer service software get in touch:

Dynamics 365 Customer Service
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