Microsoft Dynamics 365 Support Services
Responsive CRM & Power Platform helpdesk service
Complete Microsoft CRM & Power Platform Support Services
Experience the benefits of Akita’s professional Microsoft Dynamics 365 support services, tailored to meet the CRM needs of organisations across the UK and internationally.
With our flexible service options – including both ad hoc support and managed Microsoft Dynamics 365 support plans – we’ll ensure that your critical business systems are always at peak performance.
Our helpdesk is staffed by expert Dynamic 365 consultants, available to provide timely assistance, guidance and support for Dynamics 365 applications including Sales, Marketing, Customer Service, Field Service and Project Operations.
Plus, our consultants are fully abreast of the latest Microsoft technology developments, empowering supported customers to adopt new and advanced CRM features as they’re released.
Benefit from our expertise and focus on your business while we take care of your Microsoft Dynamics 365 support needs – speak to Akita today:
Microsoft Dynamics 365 Support
To discuss our Microsoft CRM support services, please get in touch:
About Our Managed Dynamics 365 Support Services
Maximise the uptime and operational efficiency of your Microsoft Dynamics 365 CRM system to deliver on its ROI potential.
Business applications such as CRM systems lie at the heart of operations. So having them run efficiently is key to your effectiveness. Our Dynamics 365 support ensures seamless system performance, enabling businesses to concentrate on their core activities.
Akita’s CRM support ensures seamless operations, sustained process flow, and consistent system fine-tuning. We specialise in prompt and precise troubleshooting, resolving system glitches that can disrupt either partial, entire, or interdependent workflows.
Plus, we’re on hand to support your users ‘how to’ questions, improving their knowledge and ensuring their efficiency with your CRM system.
Microsoft Power Platform Support
With Akita’s support service, you can unlock the full potential of your Microsoft Power Platform applications as well.
While CRM systems are crucial to most operations, many organisations now rely heavily on the automation and intelligence provided by Power Apps, Power BI, Power Pages, and Power Automate. As such, our Power Platform support ensures all of these applications deliver seamless performance.
For Power Apps, we can provide troubleshooting and fine-tuning for sustained efficiency. With Power BI, we help you fix reporting to ensure actionable insights, while our expertise in Power Automate ensures efficient workflow automation. Additionally, we can help amend design and maintain user-friendly Power Pages that align with your brand.
Our Power Platform support extends to addressing users’ ‘how to’ questions, enhancing their knowledge and efficiency. So you can trust Akita to keep your Power Platform applications running smoothly.
Microsoft Dynamics 365 Support Plans
For ongoing support requirements, we offer managed service plans. This provides organisations with a more cost-effective way of supporting their instance and accessing a range of Dynamics-related services.
Our managed service plan offers banked time for break/fix support for Dynamics 365 and Power Platform applications. All support requests are dealt with by our team of Microsoft-accredited consultants and managed to a strict SLA time.
|Typical User Count
|Break Fix Support SLA Backed
|1 hour / month
|2 hours / month
|4 hours / month
|X hours / month
|Discounted Day Rate
|Process & System Review
|£130 / month
|£260 / month
|£520 / month
|£POA / month
Typical User Count
Break Fix Support SLA Backed
1 hour / month
2 hours / month
4 hours / month
X hours / month
Discounted Day Rate
Process & System Review
£130 / month
£260 / month
£520 / month
£POA / month
Ad Hoc Microsoft CRM Support Service
For organisations looking for immediate assistance with an issue, we can provide Microsoft Dynamics and Business Central support on an ad hoc basis. We support Dynamics 365 in all its forms, and can also provide assistance with legacy Microsoft Dynamics support requirements.
Support is charged on an hourly basis and is open to all organisations, not just existing customers. Assistance will be provided by one of our expert consultants and all requests are dealt with quickly.
If it’s more cost-effective to deal with your issue as a standalone project, we’ll provide a project quote at a discounted rate. And should an organisation accessing ad hoc Microsoft CRM support find a benefit in support on a more regular basis, we’ll be happy to discuss tailoring our support managed service to your requirements.
Microsoft CRM Advisory Days
Alongside our Dynamics 365 CRM support solutions, we offer advisory days as a cost-effective way to further enhance your Microsoft CRM system and Power Platform applications.
Advisory days are designated to offer Microsoft Dynamics 365 consultancy and development time for requirements that go beyond support. They offer access to expertise for specific, short-term requirements such as workflow optimisation, field rationalisation, and consultancy on wider CRM tenant development.
Advisory days can also cover Power Platform applications that you may have integrated with your CRM system. For example, if you need to create a Power BI report that is tailored to your business needs, or require modifications to Power Apps and Power Automate, changes can be accommodated during the allocated advisory days.
And if you’re planning a project that involves Microsoft Dynamics 365 or the Power Platform, advisory days can be employed for specialised consultancy and project planning sessions. This approach allows for focused work to take place without the associated expense of scoping sessions.
Microsoft Dynamics Support FAQ
What Hours Is Your Microsoft Dynamics Support Available?
Our standard support hours are Monday to Friday, 9am-5pm
What’s Covered By Your Support Service?
Our support service covers: In-depth support tasks for Dynamics 365; assistance with Power Platform applications; user 'how to' questions
What’s Your Response Rate For Microsoft Dynamics Support?
Our contractual SLA response ensures all issues are addressed within two hours. Typically though we address issues much faster.
What Dynamics 365 Applications Do You Support?
We provide both ERP and CRM support services. Dynamics 365 applications supported include: Business Central, Dynamics 365 Sales, Dynamics 365 Marketing, Dynamics 365 Field Service and Dynamics 365 Customer Service.
We can also provide Microsoft Dynamics On-Premises support if you can grant us remote access to the server hosting your CRM.
What Support Channels Are Available?
Requests can be submitted via phone, email, our website or our dedicated customer portal. Our support agents will then either address your issue remotely or join you on a Microsoft Teams call to walk you through the issue.
Do You Offer Ad Hoc Microsoft CRM Support?
Yes. Alongside our managed service we can provide Microsoft Dynamics 365 CRM support on a per hour basis. This can useful for resolving specific issues or helping to navigate an update such as a Wave release.
Can You Support Wider Microsoft 365 Technologies?
Yes. Our business applications team can offer a packaged support service covering Dynamics 365 CRM & ERP solution, SharePoint and Power Platform.
For wider Microsoft 365 support services and beyond, Akita can support every aspect of your business technology and processes. Discover more:
Trusted Dynamics 365 Support Partner
With over 20 years of experience in digital success solutions, we design, develop and support business intelligence technologies. From our locations in London and Kent, we work with organisations across the UK and internationally.
Our Microsoft Dynamics 365 support solutions are utilised by organisations ranging from industry to education institutions. Our service offers them peace of mind around their Microsoft CRM or ERP solution – that expertise is always on hand as they need it.
To discuss wider Microsoft 365 support, please get in touch: