Junior Business Central Support Role
As a Junior Business Central Support, your role will involve:
- Being responsible for workshops with customers to identify requirements and opportunities for improvement.
- Interpreting customers’ requirement and translating into a clear solution design document.
- Analysing breakdown and troubleshooting customers’ support tickets.
- Delivering solutions for customers using Microsoft Dynamics 365 Business Central and the wider Power Platform.
- Data migration to Business Central.
- Being customer facing and responsible for training of Business Central, ensuring customers understand how to maximise use of the product, through a structured and user-friendly delivery method.
- Help consultants with delivery of the project with various tasks pertaining to the projects delivery.
- Monitoring and updating in line with the contract of service, including identifying opportunities to extend Business Central, where appropriate.
- Provide first-line support for Business Central users.
- Troubleshoot and resolves issues and queries to Business Central.
- Assist with system updates and maintenance.
- Document support activities and solutions.
- Collaborate with other IT Team members to solve issues.
- Service Desk by troubleshooting issues with Business Central, demonstrating a professional, respectful, and proactive approach to customer service. To give support during and after implementation to customers.
- Being budget conscious and assisting the team with the necessary control for successful delivery.
- Being an ambassador of the Company and the software solution that we provide.
You may be required to undertake additional tasks within your capabilities and fulfil other duties in line with business needs.
CORE SKILLS
- Proven track record of building strong customer relationships.
- Strong analytical skills.
- Some knowledge of D365 Business Central,
- Strong communication and interpersonal skills.
- Business process and prototyping skills.
- Analytical, creative and problem-solving skills.
- Ability to do data migration.
- Must be willing to learn further
- The ability to work with clients, collaborating from design to ‘go live’.
DESIRABLE SKILLS & EXPERIENCE
- Some knowledge of Business Central
- Some accounting knowledge
- Tenacity and passion to deliver exceptional service
PERSON SPECIFICATION
- A logical, methodical approach to the task at hand.
- Excellent attention to detail, quality, and accuracy.
- Willing to learn and progress.
- Excellent documentation and communication skills.
- High standards of customer service.
- A personable nature.
- Strong problem-solving skills
- Effective communication across cross-functional teams and diverse clients / stakeholder.
- Ability to work well under pressure and prioritise workload.
- Constructive problem-solver.
To apply with your CV please click the link below:
