Microsoft Dynamics 365 Customer Service
Increase service efficiency and customer satisfaction with Microsoft’s advanced case management and ticketing system
Deliver Exceptional Customer Service At Scale With Microsoft’s Case Management & Ticketing System Solution
Discover the benefits of Microsoft’s customer management and success solution with a leading Microsoft Dynamics 365 Customer Service partner.
Dynamics 365 Customer Service is Microsoft’s CRM solution for service management. It’s the smarter way to manage customer communications, requests and support enquiries. Use this leading case management system to deliver professional and effective customer service at scale – without losing the personal touch.
Akita helps organisations of all sizes to deploy Dynamics 365 Customer Service CRM solutions, providing development, licensing and ongoing support as required.
For more information and Dynamics 365 Customer Service pricing, please get in touch:
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Copilot In Dynamics 365 For Customer Service
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Dynamics 365 Customer Service Partner UK
Features Of Microsoft Dynamics 365 For Customer Service
Discover how Microsoft Dynamics 365 can support service management and customer success:
- Advanced case management system with queue and calendar management
- Intuitive ticketing system
- AI-enhanced customer communication management
- Service management analytics
- Omnichannel communication monitoring
- Product information & knowledge article repositories
- Service scheduling & management tools
For a closer look, arrange a demo from one of our experts:
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Why Choose Akita As Your Dynamics 365 Customer Service Partner?
Akita is a leading UK Microsoft Dynamics 365 development partner. Our team of qualified consultants and developers have deployed Microsoft case management and ticketing systems for leading businesses, helping them to improve their customer service and helping them win bigger support contracts.
Akita’s team can be on hand to meet all of your requirements. From initial consultancy, through to development, integration, licensing and training, we fulfil all requirements of a Dynamics 365 Customer Service project. And we can offer a managed service post-go live as well for continued assistance.
Discover more about our Microsoft Dynamics 365 work to date:
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Benefits of Dynamics 365 Customer Service For Operations
Communicate Over Every Channel
Deliver end-to-end customer service across all communication channels. Track all interactions from within your customer service CRM to be able to deliver incisive and personal service. You can even turn Dynamics 365 Customer Service into your phone calling platform with Business Voice.
Self-service
Power self-service customer solutions, such as predictive live chat or chatbots, delivering up-to-date answers and information that satisfies your customers’ needs without the need for an agent.
Better Case Management
Give customer service staff the ability to resolve issues faster and more efficiently. Differentiate support responses based on contractual SLAs and be able to provide a more personal service with instant access to case management data in your customer service CRM.
Empower Agents
Provide customer service staff with everything they need to deliver high-quality and effective service. Help them adapt to new customer requirements and predict future trends to be able to resolve requests faster.
Improve Engagement & Simplify Feedback
Utilise Dynamics 365 Customer Voice to quickly create personalised surveys and feedback forms for all of your communication channels, allowing you to get vital feedback about your performance while showing customers that you care.
Why Use A Microsoft Case Management System?
Over 95% of consumers rate customer service as an important factor in their loyalty to a brand. When polled, around a third of people say they have abandoned a brand in the past year because that brand didn’t deliver a good enough personal service.
In contrast, loyal customers are twice as likely to try your other products as new customers. Existing customers will also spend over 30% more than new customers.
Microsoft Dynamics 365 Customer Service allows organisations to better meet their customers’ requirements, delivering personalised service at scale.
Dynamics 365 Customer Service Pricing
D365 Customer Service Packaged Deployment - £3,500
Get a Microsoft case management system quickly with our competitively priced QuickStart package approach. Starting from £3,500 our Dynamics 365 Customer Service pricing includes deployment, training and go-live support - all in as little as one business week.
Find Out MoreDynamics 365 Customer Service Custom Deployment
Whether you’re looking at Dynamics 365 for customer service as part of a wider new CRM project, or want to add it as a new module to your existing Dynamics CRM solution, our consultants will be able to help. Contact us today to request a Dynamics 365 Customer Service demo and discuss pricing:
Contact UsDynamics 365 Licensing
As a Microsoft partner, Akita can supply both Dynamics 365 Customer Service Professional licensing and Dynamics 365 Customer Service Enterprise licensing for any new and existing Dynamics 365 instances at the same cost as buying directly from Microsoft. We can also work with organisations to find ways to save on their licensing. For more information on Dynamics 365 Customer Service licensing pricing:
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About Dynamics 365 Customer Voice
Every customer interaction has the potential to enhance how your service is delivered. Dynamics 365 Customer Voice provides organisations with smarter ways of capturing that information.
Available for Customer Service, Sales and Marketing applications, Dynamics 365 Customer Voice allows organisations to create branded feedback solutions such as surveys and sentiment forms.
Captured responses and feedback data can then flow back into both cases and wider customer activities in Dynamics 365.
With advanced analytics, Customer Voice can help drive better customer relationships and more intelligent decisions across your organisation.
Read more about Dynamics 365 Customer Voice in our blogs
Dynamics 365 Customer Service FAQ
What Are The Benefits Of A Dynamics 365 Ticketing System?
Using Dynamics 365 Customer Service as a ticketing system can help streamline ticket management, improve customer experience, and improve cross-organisation collaboration. A Dynamics 365 ticketing system can also integrate with wider Dynamics 365 and Microsoft 365 applications and produce enhanced analytics and reporting on satisfaction and team performance.
How Can Dynamics 365 Customer Service Be Used For Case Management?
Dynamics 365 Customer Service simplifies case management by centralising the creation, management, and resolution of customer cases. Using a Dynamics 365 case management solution, organisations can create and manage cases, automate their routing, manage SLAs and ultimately resolve issues faster (with the help of support history and knowledge repositories).
What Is Omnichannel Support In Dynamics 365 Customer Service?
Omnichannel support in Dynamics 365 Customer Service is a feature that allows organisation to provide assistance to customers through various channels such as email, chat, social media, or phone. It provides a unified platform for managing customer interactions across multiple channels, which helps to improve the customer experience and increase customer satisfaction.
What Is 'Knowledge Management' In Dynamics 365 Customer Service?
Knowledge management is one of Dynamics 365 Customer Service features, allowing organisations to create, manage, and share knowledge articles with both internal teams and customers. It provides a central area for storing and accessing knowledge articles, which helps to improve the efficiency and consistency of operations and reduce the resolution time for customer cases.
What Is The Typical Dynamics 365 Customer Service Pricing?
Microsoft Dynamics 365 Customer Service pricing will depend on an organisation’s requirements, necessary integrations and wider licensing requirements. Akita’s Dynamics 365 Customer Service pricing starts from £3,500 with our packaged QuickStart deployment. Find out more information here:
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Experts In Dynamics 365 Working Worldwide
Akita Intelligent Solutions design, develop and support business intelligence technologies for organisations across the UK and internationally.
As a Microsoft Dynamics 365 development partner, we help organisations to transform their customer service delivery, assisting at every stage of their projects.
As customer support providers ourselves, we understand the challenges of delivering excellent customer service. We can advise on best practices for Dynamics 365 Customer Service and assist with further integrations.
For more information please get in touch:
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News & Articles
Dynamics 365 Customer Service Named Market Leader By Forrester
In its assessment of Dynamics 365 Customer Service, Forrester praised the application for its three core themes: “AI for customer self-service, agent assistance, and operational efficiency gains”.
Benefits Of Dynamics 365 For Case Management
Whether you're looking to create cases more efficiently or manage customers' needs more effectively at scale, Dynamics 365 Customer Service offers a powerful case management software solution.
About Dynamics 365's AI capabilities for Customer Service
AI technology opens a range of new functionality within Customer Service, helping to automatically identify trends within customer service cases and tickets to deliver faster and more accurate response.
