Scale Up & Automate Your Customer Services

Microsoft Dynamics 365 Customer Server is the smarter way to manage customer requests and support enquiries.

Deliver professional and effective customer service and support at scale – without losing the personal touch.

For more information or to arrange a demo, get in touch:

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Capabilities of Dynamics 365 Customer Services

Communicate over every channel
Deliver end-to-end customer service across all communication channels. Track all interactions from within your customer service CRM to be able to deliver incisive and personal service.

Power self-service customer solutions, such as predictive live chat or chatbots, delivering up-to-date answers and information that satisfies your customers’ needs without the need for an agent.

Better case management
Give customer service staff the ability to resolve issues faster and more efficiently. Differentiate support responses based on contractual SLAs and be able to provide a more personal service with instant access case data in your customer service CRM.

Empower agents
Provide customer service staff with everything they need to deliver high-quality and effective service.

Work smarter
Quickly adapt to new customer requirements and predict future trends to be able to resolve requests faster. Enhance data further with Power BI.

Why use a CRM system for customer service?

Over 95% of consumers rate customer service as an important factor in their loyalty to a brand.

When polled, around a third of people say they have abandoned a brand in the past year because that brand didn’t deliver a good enough personal service.

In contrast, loyal customers are twice as likely to try your other products as new customers. Existing customers will also spend over 30% more than new customers.

Organisations adopting a Dynamics 365 for Customer Service CRM will find themselves better able to meet their customers’ requirements, delivering personalised and improved customer satisfaction at scale with no additional effort. And by delivering better customer service, you’re more likely to increase sales.

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Dynamics 365 Customer Service Implementation

We offer straight-forward Dynamics 365 costs based on your requirements

The fastest way to get going with Dynamics 365 Customer Service. If you are already familiar with Dynamics 365 and just want an initial setup, our consultants can get you up and running in just a day.


Our Dynamics 365 Customer Service Instant Starter package provides:

• Creation of a new Dynamics 365 instance
• Office 365 tenant setup (as required)
• Assignment of user licences
• Creation of security roles
• Server synchronisation setup
• User guidance on how to access Microsoft Dynamics 365 Customer Service
• ‘Train the trainer’ handover for the administrator/s via video call (subject to availability of both parties).
• Introduction to Microsoft’s guides and learning platform

Akita is an experienced Microsoft Dynamics developer. Should you require additional assistance post-implementation, our consultants will be happy to discuss further solutions and services with you.

Purchase Now

Don’t let your CRM project drag on infinitum. We offer a short, sharp deployment solution for Dynamics 365 Customer Service, getting your organisation fully up and running and trained within a business week.


As part of the deployment of your Dynamics 365 Customer Service solution we will provide:

• Initial consultancy
• Provision of the Dynamics 365 instance
• Activation of Dynamics 365 Customer Service
• User setup for up to 10 users (including Dynamics 365 access via mobile devices)
• Office 365 Outlook, SharePoint and LinkedIn configuration (if solutions are already in use)
• Basic customisation of forms and fields to fit your account management process
• Basic customisation of forms and fields to fit your lead capture process
• Import of existing customer data*
• Training session for all users

*Assistance may be required in configuring your data to Dynamics 365.

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Whether you’re looking at Dynamics 365 Customer Service as part of a wider new CRM project, or want to add it as a new module to your existing Dynamics CRM solution, our consultants will be able to help. Contact us today with your requirements.

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As a Microsoft Tier 1 CSP partner, Akita can supply all necessary licensing for new and existing Dynamics 365 instances at the same cost as buying direct from Microsoft. We can also work with organisations to find ways to save on their licensing. For more information on licensing visit our dedicated page.


Dynamics 365 Customer Service With Akita

Akita is a leading Microsoft Dynamics developer. We help organisations to transform their customer service delivery through smart use of Dynamics solutions.

We assist organisations with all stages of customer service CRM projects – from consultancy through development, onto end-user training and support. And our solutions work for organisations of all size, from SME to some of the UK’s biggest companies.


...The perfect time to transform your customer service delivery

Get Dynamics 365 Customer Service Free For 4 Months

Want Dynamics 365 Customer Service for your organisation? New adopters can now get the first 4 months of licensing free, saving over £150 per user. For more info, get in touch (Ts & Cs apply)

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Take A Demo

Interested in a closer look at the capabilities of Dynamics 365 for Customer Service? Book a demo with us and one of our consultants will guide you through the key features via video call.

If you like what you see, you can then take 30-day free trial where you can explore Dynamics 365 at your own pace. We’ll be happy to answer questions during your demo and can suggest next steps at the end.

For a Microsoft Dynamics 365 Customer Service demo or to discuss development, please get in touch: