Microsoft Dynamics 365 Field Service
Discover Microsoft’s Market-leading Field Service Management Software For Field Agents & Operations
Transform Your Field Operations & Unlock Up To 300% ROI With Dynamics 365
Empower your field operations and enhance customer satisfaction with Akita—your trusted Microsoft Dynamics 365 Field Service partner.
Microsoft Dynamics 365 Field Service is a powerful CRM solution designed to revolutionise your service delivery, driving operational efficiency and significantly boosting profitability. With intuitive tools that streamline scheduling, optimise resource allocation, and enhance real-time communication, your organisation can deliver exceptional service every time.
Akita’s team of Dynamics 365 specialists works closely with your business to customise and implement solutions tailored specifically to your operational needs. Our expertise helps you reduce operational costs, simplify customer interactions, and equip field agents with the technology they need to succeed.
Discover how the Dynamics 365 Field Service partner can transform your service operations—contact Akita today:
Our Solutions For Dynamics 365 Field Services
As one of the UK’s leading Dynamics 365 field Services partners, we’re support organisations in the following ways:
Consultancy
Providing strategic guidance to optimise the utilisation of Microsoft Dynamics 365 Field Service within organisations
Development
Delivering customised field service management CRM projects that align with specific business needs, ensuring timely and budget-conscious execution:
Integrations
Enhancing Dynamics 365 Field Service functionalities through seamless integration with other Microsoft and third-party software solutions:
Migrations
Facilitating seamless transitions from third party systems to Dynamics 365 Field Service, ensuring data integrity and minimal disruption
Support
Desponsive support services for Dynamics 365 Field Service, available on an ad hoc basis or as part of a managed service agreement
Optimising Field Service Management
Dynamics 365 Field Service: Increasing efficiency, maximising profitability
Dynamics 365 Field Service is Microsoft’s cloud-based solution designed to optimise field service operations, enhance resource efficiency, and elevate customer satisfaction.
The platform intelligently schedules field technicians based on skills, location, and availability, ensuring tasks are always matched to the most suitable engineer. Leveraging analytics and AI, Field Service proactively detects potential equipment failures, allowing businesses to schedule maintenance and minimise downtime.
Field technicians benefit from real-time updates and can manage service requests directly via mobile devices. The solution also offers robust inventory management across multiple sites, and integrates seamlessly with other Dynamics 365 applications and Power BI for comprehensive analytics and superior customer service.
Microsoft Dynamics 365 Field Service Partner UK
Best-In-Class Field Service Management Software
Organisations adopting Dynamics 365 Field Service won’t just discover smarter working.
Research by Forrester indicates that businesses adopting Field Service can make a return on investment of over 300% in just three years, with payback in less than six months.
Meanwhile, both IDC MarketScape and Gartner hold a host of five-star reviews, naming Dynamics 365 as an industry-leading solution for field service management, meaning your solution will scale with your success.
12 %
Reduction in need for 2nd time fix
6 Months
Payback from initial investment
14 %
Productivity increase for technicians
Microsoft Field Service Deployments From £4,900
Support field operatives and transform operations with our fixed-price Dynamics 365 Field Service deployments. Learn more:
View The OfferDynamics 365 Field Service Capabilities
Efficient work order management
Assign, track, and manage work orders seamlessly, ensuring teams have clear instructions and access to essential information.
Streamline service requests
Automate ticket creation and categorisation from multiple channels to improve response times and prevent missed queries.
Intelligent workforce scheduling
Use AI-powered or manual scheduling to allocate resources based on location, availability, and skillset, improving service efficiency.
Mobile-first field operations
Equip field teams with a dedicated mobile app for real-time work order updates, job details, and essential documentation.
Benefits Of Dynamics 365 Field Service
Economise Operations
Set smarter routes, decrease journey times and increase the number of appointments per day.
Increase Preparation
Ensure the appropriately skilled people, with the correct tools, know the right place for the job.
Improve First-Time Fix Rate
Provide agents with all the relevant information they need to get the job done right and quickly.
Better Communication
Inform customers of every interaction within a service chain to increase brand loyalty and advocacy.
Scale Your Operations
Increase efficiency and profitability by optimising schedules and fixing problems faster.
Microsoft Dynamics 365 Field Service Pricing
Fast Dynamics 365 Field Service Implementation - From £4,900
With QuickStart Field Service, we'll provide everything you need to get started with Dynamics 365 Field Service implementation in as little as seven days:
Find Out MoreDynamics 365 Field Service Bespoke Development
Whether you’re looking at Field Service as part of a wider new CRM project, or want to add it as a new module to your existing Microsoft Dynamics 365 solution, we'll be able to help.
Get in touch for tailored Dynamics 365 Field Service pricing for your development requirements:
Contact UsDynamics 365 Field Service Licensing
As a Microsoft partner, Akita can supply all necessary licensing for Dynamics 365 at the same cost as buying direct from Microsoft.
View more information on Dynamics 365 Field Service pricing for licensing:
Microsoft Dynamics Licensing
Free eBook: Automating Field Service
Download our e-book on the benefits of automating operations with Microsoft’s field service management software.
Get Our E-BookCase Studies
As an expert partner for Dynamics 365 Field Service, discover more about some of the projects we’ve undertaken:
Field Sales Management Solutions With Dynamics 365 & Power Apps
Working with an organisation to improve its field sales management process with Dynamics 365 Field Service.
Dynamics 365 Field Service solution for telecoms company
Complete operational system transformation with Microsoft Dynamics 365:
Field Service Management With Dynamics 365
Enhancing field service management for an electrical infrastructure company with Microsoft Dynamics 365.
Dynamics 365 Field Service FAQ
How Can Dynamics 365 Field Service Software Help Organisations?
Dynamics 365 Field Service helps organisations streamline the management of their field service operations and improve customer satisfaction. It does this by providing real-time visibility into field activities, reducing downtime, optimising resource utilisation, and increasing first-time fix rates.
What Features Are Included In Dynamics 365 Field Service?
Features of Dynamics 365 for managing field service include scheduling and dispatch, work order management, inventory management, asset tracking, mobile access, and customer service management. Together these features create a fully joined up picture of field operations.
What Industries Can Benefit From Dynamics 365 Field Service?
Field Service can benefit a wide range of industries, including but not limited to manufacturing, service providers, construction, healthcare, infrastructure deployment, electrical engineers, telecommunications, utilities, and transportation.
Can Dynamics 365 Field Service Be Customised?
Yes, D365 Field Service is highly customisable. Microsoft field service software can be tailored to meet the specific needs of each organisation and tailored to match your processes, as well as integration with existing systems. As a leading Dynamics 365 Field Service partner, please get in touch to discuss development requirements:
Contact UsCan Dynamics 365 Field Service Integrate With Other Microsoft Products?
Yes, all Dynamics 365 applications natively integrate with wider Microsoft 365 products. This includes wider Dynamics 365 applications including Business Central, as well as Microsoft Power BI for reporting, Outlook for email, and Microsoft Teams for calling and group communication. We also regularly integrate D365 Field Service with third party software as well. Discover more about our integration services:
View MoreWhat Data Security Measures Are Included With Dynamics 365 Field Service?
Dynamics 365 is built on Microsoft's Azure cloud platform, which offers robust security and compliance features, including data encryption, access controls, and compliance certifications. Microsoft also adheres to industry-standard data privacy regulations such as GDPR, CCPA, and HIPAA.
Can Dynamics 365 Field Service Be Used Offline?
Yes, Field Service has an offline mode that enables field technicians to access and update information even when there is no internet connectivity. There is also a mobile app to simplify use on the go.
What is Dynamics 365 Field Service Pricing Based On?
Dynamics 365 Field Service pricing varies based on required development, integrations required and the overall number of users. Akita’s packaged deployments start from £4,900 and include all required development and training for net new deployment. Discover more:
View MoreWhere does Akita operate?
Akita Intelligent Solutions works with organisations worldwide. We operate from offices based in London, Kent and Leeds:
London: Tower 42, 25 Old Broad Street, London EC2N 1HN
Kent: Unit 15 Nepicar Park, London Road, Wrotham, Kent, TN15 7AF
Leeds: 2 Wellington Place, Leeds LS1 4AP
Why Choose Akita As Your Dynamics 365 Field Service Partner?
If you’re ready to adopt a Microsoft field service software solution, Akita offers a range of ways of working depending on your requirements.
For custom projects, we start by scoping how your organisation currently delivers its services. We’ll then assess where you’d like to see improvements, and what further improvements we can suggest by using Field Service CRM software.
We can then design and implement a Dynamics 365 solution aligned with the way you operate. This can include the integration of existing CRM or ERP data, or any software that you may have relating to the management of your field services.
We can also provide any training and any ongoing Dynamics 365 support services your organisation may need.
Discover more about one of our Microsoft field service software deployment in ‘Our Work’:
View Case Study
