Transforming Customer Engagement With Microsoft Dynamics 365 CRM Solutions
Leading UK partner for Microsoft Dynamics 365 consultancy, development & support services
Understanding The Value Of Microsoft Dynamics 365 For Your Operations
Supercharge your operations with Microsoft Dynamics 365 CRM solutions from Akita. As a leading Microsoft developer, we assist organisations with implementation and provide consultancy and support to ensure a healthy return on investment. We’re even recognised as a Crown Commercial Supplier for our Microsoft Dynamics CRM and ERP solutions.
Microsoft Dynamics 365 has the functionality to automate many of the standard processes that currently waste valuable time. This enables organisations to create more efficient workflows and adopt a more streamlined approach to general operations.
With our in-house expertise in SharePoint, Power Platform and wider Microsoft 365 solutions, we offer a comprehensive service to cover all aspects of your business needs.
Speak to one of our experts about a Dynamics 365 CRM or ERP implementation today:
What Are The Advantages of A Microsoft Dynamics 365 CRM?
Microsoft Dynamics 365 benefits organisations by centralising and standardising functions and operations within a single platform.
Centralised Information & Standardised Processes:
By consolidating all relevant data into a single location and using one consistent method of working, organisations benefit from:
- Faster processes: Reducing delays caused by fragmented information and varied procedures.
- Simplified reporting: Standardised data makes generating reports quicker and more accurate.
- Improved visibility: Patterns and trends in performance, customer interactions, and sales can be easily identified, enabling better forecasting and strategic adjustments.
Streamlined Operations:
Organisations can adapt and align internal procedures more effectively, resulting in:
- Greater operational efficiency: Departments work in sync, reducing duplication of effort and wasted resources.
- Enhanced adaptability: Businesses can respond to changes more quickly, refining processes to better suit evolving needs.
Single Source of Truth
Dynamics 365 provides an integrated, central repository for key business information, enabling:
- Accurate sales pipeline data: Real-time insights into sales activities, opportunities, and performance across teams.
- Comprehensive records of customer interactions: Every touchpoint with customers is documented, creating a clear, complete history that can inform future engagements and support efforts.
- A 360-degree view of customer interactions and preferences: Enabling businesses to understand customer needs better and create personalised experiences.
Improved Collaboration & Efficiency
A Microsoft Dynamics 365 CRM can enhance teamwork by providing:
- Instant access to shared data and reports: Teams that were previously working in silos can now collaborate in real-time, accessing the latest information regardless of location.
- Smarter customer engagements: With shared insights and data, employees can engage customers with a unified, informed approach, leading to higher customer satisfaction.
- Increased productivity: Efficiency improves as teams work together more seamlessly, sharing information and reducing the need for redundant or duplicated tasks.
Why Choose Akita For A Microsoft Dynamics 365 CRM Solution?
Akita Intelligent Solutions is a leading partner for business applications and digital transformation solutions. As an expert developer of Microsoft Dynamics 365 CRM solutions, our consultants and developers have successfully delivered CRM projects for organisations globally.
We deliver Dynamics 365 projects tailored to an organisation’s challenges and business objectives. Our process begins with a thorough consultancy, encompassing your key processes as well as understood pain points and end goals. We then design and implement a customised CRM solution that aligns perfectly with your business processes and enhances your customer relationship management capabilities.
Our commitment to providing personalised service ensures that your Microsoft CRM system not only meets but exceeds your expectations. We provide ongoing support and training to help your team fully leverage the system’s capabilities, ensuring you get the maximum return on your investment.
We also stay up-to-date with the latest advancements in Dynamics 365 CRM technology, allowing us to offer cutting-edge solutions that drive efficiency and growth as well as better value for our customers.
Comprehensive Dynamics 365 CRM Services From Akita
We offer a comprehensive suite of Dynamics 365 CRM services designed to support organisations at every stage of their CRM journey. Our services include:
Consultation
We begin with an in-depth consultation to understand your business requirements, challenges, and goals. Our experts assess your current systems and processes to identify areas where a Microsoft CRM solution could add value and drive improvements.
Implementation
Our experienced team manages the entire implementation process, ensuring a smooth and seamless transition to Dynamics 365. We handle everything from project planning and system configuration to data migration and testing, minimising disruption to your daily operations.
Support
Alongside development we can provide ongoing CRM support for organsiations. Our helpdesk is staffed by expert CRM consultants, available to provide timely assistance, guidance and support for all Dynamics 365 applications.
Training
To ensure your team can fully leverage the capabilities of Dynamics 365 CRM, we provide comprehensive training programs. Our training sessions are tailored to different user roles within your organisation, ensuring everyone is equipped with the knowledge and skills to use the system effectively.
One of the key advantages of Dynamics 365 CRM is its seamless integration with other Microsoft products, such as Office 365, Power BI, and Azure.
This integration capability allows for a unified platform that enhances collaboration, improves data accessibility, and provides powerful analytics and reporting tools. Upon implementation, Akita ensures your Dynamics 365 CRM system is fully integrated with your existing Microsoft ecosystem, maximising the value of your technology investments, and enabling a more connected and efficient business environment.
Tailoring Dynamics 365 CRM To Your Business Needs
We specialise in customising Microsoft CRM systems to meet the unique needs of various business sectors. Our tailored solutions enhance key areas including:
such as sales, marketing, customer service, and field service.
Sales: We customise workflows and dashboards to streamline sales processes, improve lead management, and boost conversion rates.
Marketing: Integrate advanced tools for campaign management, customer segmentation, and analytics to drive targeted marketing efforts.
Customer service: CRM solutions that provide a unified view of customer interactions, enabling faster issue resolution and higher customer satisfaction.
Field Service: Tailored systems to optimise scheduling, resource management, and mobile access, ensuring efficient service delivery.
Dynamics 365 CRM Implementation Process
Our approach to Dynamics 365 CRM implementation ensures a seamless transition and minimal disruption to your business operations. Here’s a step-by-step guide to our process:
Initial Consultation And Assessment
We start with a thorough consultation to understand your business needs, processes, and goals. This assessment helps us design a customised implementation plan tailored to your specific requirements.
Project Planning And Design
Our team develops a detailed project plan outlining timelines, milestones, and resource allocations. We design the system configuration to align with your business processes, ensuring optimal performance and user adoption.
Data Migration
Accurate data migration is crucial for a successful implementation. We carefully transfer your existing data to the new Dynamics 365 CRM system, ensuring data integrity and continuity throughout the process.
System Integration
We integrate Dynamics 365 CRM with your existing systems and Microsoft products, such as Office 365 and Power BI, to create a unified platform. This integration enhances collaboration, data accessibility, and overall efficiency.
Customisation
We tailor the CRM system to fit your unique business needs, customising workflows, dashboards, and reports to support your specific processes and objectives.
System Testing and Validation
Rigorous testing is conducted to ensure the system functions as intended. This includes unit testing, integration testing, and user acceptance testing (UAT) to identify and resolve any issues before the system goes live.
User Training
Comprehensive training programs are provided to ensure your team can effectively use the new system. We offer tailored training sessions for different user roles, ensuring everyone is equipped with the necessary skills and knowledge.
Go-Live And Hypercare
During the go-live phase, our team provides hands-on support to ensure a smooth transition. We monitor the system closely and address any immediate issues. After the system is live, we offer ongoing support and maintenance to ensure continued efficiency and performance.
Continuous Support And Dynamics 365 Evolution
We offer comprehensive ongoing support and maintenance services to ensure your system remains efficient, reliable, and up-to-date.
Our dedicated support team is available to address any issues, perform regular system updates, and provide performance optimisations, ensuring your Dynamics 365 CRM continues to operate at peak performance.
As market demands and business needs evolve, Akita helps your organisation adapt and grow with your Dynamics 365 CRM solution. We work closely with you to identify new requirements and opportunities for improvement. Our team assists in implementing additional features, customising workflows, and integrating new tools to keep your CRM system aligned with your strategic goals. By continuously evolving your Dynamics 365 CRM, we ensure it remains a powerful tool that supports your business’s ongoing success and growth.
FAQs: Microsoft Dynamics 365 CRM With Akita
What industries can benefit the most from Dynamics 365 CRM?
Dynamics 365 CRM is versatile and can benefit a wide range of industries, including manufacturing, retail, finance, healthcare, professional services, and more. Its customisable features make it suitable for any business looking to improve customer relationship management and operational efficiency.
How does Dynamics 365 CRM integrate with other Microsoft products?
Dynamics 365 CRM integrates seamlessly with other Microsoft products such as Office 365, Power BI, and Azure. This integration provides a unified platform that enhances collaboration, data analysis, and overall productivity by allowing easy access and sharing of information across different tools.
Can Dynamics 365 CRM be customised to fit specific business processes?
Yes, Dynamics 365 CRM is highly customisable. At Akita, we tailor the system to fit your unique business processes, including custom workflows, dashboards, and reports. This ensures that the CRM solution aligns with your specific operational needs and strategic goals.
How does Akita ensure data security during the migration to Dynamics 365 CRM?
Akita employs robust data security measures during the migration process to ensure the integrity and confidentiality of your data. We use secure data transfer protocols and perform thorough testing to verify the accuracy and completeness of the migrated data.
What kind of training does Akita provide for Dynamics 365 CRM users?
Akita offers comprehensive training programs tailored to different user roles within your organisation. This includes hands-on training sessions, virtual tutorials, and detailed interactive online resources to ensure that all users are comfortable and proficient with the new system.
How does Dynamics 365 CRM help improve customer service?
Dynamics 365 CRM improves customer service by providing a unified platform for managing customer interactions, offering real-time data access, and automating routine tasks. This enables service representatives to resolve issues more quickly and effectively, leading to higher customer satisfaction.
Empower Your Organisation With Dynamics 365 CRM
To discuss a Dynamics 365 CRM project with one of our experts, contact us:
Call: 0330 135 8042
Email: info@akitais.com
London: Tower 42, 25 Old Broad Street, London EC2N 1HN
Kent: Unit 15 Nepicar Park, London Road, Wrotham, Kent, TN15 7AF
Leeds: 2 Wellington Place, Leeds LS1 4AP
Or alternatively complete our contact form below and a member of the team will reach out:
