Akita is a trusted Microsoft Dynamics support partner.
We provide Microsoft Dynamics and Business Central support to organisations across the UK and internationally. For a reliable ERP and CRM support partner, get in touch.
Microsoft Dynamics Helpdesk Support
With our Microsoft Dynamics helpdesk service, you'll receive fast and responsive support.
Our support is delivered by our trained team of consultants and experts. Akita is an accredited Microsoft Gold partner, so we're guaranteed to have the expertise you require.
Our helpdesk support service offers:
- Unlimited support requests for Microsoft Dynamics
- Guaranteed 2-hour response time
- Response for operational issues, ‘how-to’ questions and simple development requests (subject to review)
- Reporting on historic faults to inform future development roadmap
- On-site support (if required)
We use remote access software to view systems and share screens with users. That way, we can experience their issues live with them, then work on finding the best fix.
Our support doesn't just cover operational issues. Should your users have 'how-to' enquiries, or there’s a report or view you need in your CRM or ERP, we will work to deliver a successful outcome.
For more information on our Microsoft Dynamics support packages, contact us for a quote
Our Microsoft Dynamics proactive support service is dedicated consultancy time to reviewing the health and development of your Microsoft Dynamics instance.
A proactive support approach helps address user issues and minor problems in your ERP or CRM system before they become big problems for your organisation. By being proactive, we are able to greatly reduce system errors and Dynamics-related downtime.
Our proactive support package also significantly reduces the need for ad hoc development - and the associated labour and consultancy charges - that many Dynamics companies charge.
Along with fixing issues, our Dynamics proactive support time can be used for:
- Development work
- System configuration & enhancement
- Software integrations & app implementation
- Future development planning
- Training & improving staff knowledge
Consider our proactive support service as security that you're getting the best from your ERP or CRM system investment.
To discuss Microsoft Dynamics ERP or CRM support packages, please get in touch.