Expert Microsoft Dynamics 365 Support Services From Akita
Responsive Microsoft Dynamics & Power Platform helpdesk service
Complete Support For Microsoft Dynamics 365 & Power Platform Applications
Unlock the full potential of your business with Akita’s expert Microsoft Dynamics 365 support. Our flexible service options ensure your systems are always at peak performance.
Get timely assistance from our knowledgeable consultants and stay ahead with the latest Microsoft business applications technology.
Focus on your business while we handle your Dynamics 365 support needs – contact Akita today:
About Our Managed Dynamics 365 Support Services
Maximise the uptime and efficiency of your Microsoft Dynamics 365 system to deliver on its ROI potential.
Our support ensures seamless performance, enabling businesses to focus on core activities.
Akita’s Dynamics 365 support provides prompt troubleshooting, resolving system glitches that disrupt workflows.
Plus, we’re here to support your users’ questions, improving their knowledge and efficiency.
10
Expert Consultants & Engineers To Support Requirements
2 Hour SLA
Guaranteed response time to issue
500+
Tickets Dealt With A Year
Our Dynamics 365 Support Plans
For ongoing support requirements, we offer managed service plans. This provides organisations with a more cost-effective way of supporting their instance and accessing a range of Dynamics 365-related services.
Our managed service plan offers banked time for break/fix support for Dynamics 365 and Power Platform applications. All support requests are dealt with by our team of Microsoft-accredited consultants and managed to a strict SLA time.
| Package | Bronze | Silver | Gold | Custom |
|---|---|---|---|---|
| Typical User Count | 1-3 Users | 4-10 Users | 11-20 Users | 20+ Users |
| Break Fix Support SLA Backed | 1 hour / month | 2 hours / month | 4 hours / month | X hours / month |
| Discounted Day Rate | N/A | 5% | 10% | X% |
| Process & System Review | Annual | Bi-Annual | Quarterly | TBC |
| Pricing | £150 / month | £300 / month | £600 / month | £POA / month |
Package
Typical User Count
Bronze
1-3 Users
Silver
4-10 Users
Gold
11-20 Users
Custom
20+ Users
Package
Break Fix Support SLA Backed
Bronze
1 hour / month
Silver
2 hours / month
Gold
4 hours / month
Custom
X hours / month
Package
Discounted Day Rate
Bronze
N/A
Silver
5%
Gold
10%
Custom
X%
Package
Process & System Review
Bronze
Annual
Silver
Bi-Annual
Gold
Quarterly
Custom
TBC
Package
Pricing
Bronze
£150 / month
Silver
£300 / month
Gold
£600 / month
Custom
£POA / month
Ad Hoc Dynamics 365 Support Service
For organisations looking for immediate assistance with an issue, we can provide Microsoft Dynamics and Business Central support on an ad hoc basis. We support Dynamics 365 in all its forms, and can also assist with legacy Microsoft Dynamics support requirements.
Support is charged hourly and is open to all organisations, not just existing customers. One of our expert consultants will provide assistance, and all requests will be handled quickly.
If it’s more cost-effective to deal with your issue as a standalone project, we’ll provide a project quote at a discounted rate. And should an organisation accessing ad hoc Microsoft Dynamics support find a benefit in support on a more regular basis, we’ll be happy to discuss tailoring our support managed service to your requirements.
Case Study: Microsoft Dynamics 365 Support For Leading University
Organisations of all sizes make use of our support managed service. Discover how it benefits a leading UK university:
Case Study
What Dynamics 365 Applications Do You Support?
Akita’s Dynamics 365 support services cover the full width of the Microsoft Customer Experience applications. This includes:
- Dynamics 365 Sales
- Dynamics 365 Customer Insight (aka D365 Marketing)
- Dynamics 365 Customer Service
- Dynamics 365 Field Service
- Dynamics 365 Project Operations
We also can provide support for Business Central, Dynamics 365 Finance & Operations, alongside the Power Platform suite.
Free Dynamics 365 Audit As Part Of Support
If an organisation has a heavily customised version of Dynamics 365, we may recommend a Dynamics 365 audit as part of our support services.
An audit aids us in gaining a better understanding of a CRM setup to allow us to deliver more effective support. But it also benefits the organisation.
Akita’s consultants will ensure that all customised Dynamics 365 elements are secure, future-proof and developed in line with best practices. We’ll also check that any necessary documentation is in place in terms of training, regulatory and accreditation requirements.
Microsoft Power Platform Support Services
With Akita’s support service, organisations also receive complete Microsoft Power Platform support as well.
Alongside their CRM systems, many organisations now rely heavily on the automation, integrations and intelligence provided by Power Apps, Power BI, Power Pages, and Power Automate. As such, our Power Platform support services ensure these applications perform flawlessly.
For Power Apps, we can provide troubleshooting and fine-tuning for sustained efficiency. With Power BI, we help you fix reporting to ensure actionable insights, while our expertise in Power Automate ensures efficient workflow automation. Additionally, we can help amend design and maintain user-friendly Power Pages that align with your brand.
Our Power Platform support extends to addressing users’ ‘how to’ questions, enhancing their knowledge and efficiency. So you can trust Akita to keep your Power Platform applications running smoothly.
Benefits Of Microsoft Dynamics 365 Support From Akita
Understand how our Microsoft CRM support plans can benefit your organisation:
Improved System Performance
Regular maintenance ensures that Dynamics 365 operates efficiently, improving overall system performance.
Optimise Workflows
Support can identify where your CRM system doesn't match your processes. This can then be addressed to make teams more efficient
Improved Security
Our support service can ensure your Dynamics 365 setup is configured for complete data protection and compliance with industry standards, safeguarding sensitive information.
User Adoption
With our support service available, users can put any CRM questions to our technical experts, ensuring they don't avoid Dynamics 365
Cost-Efficiency
Having a Microsoft Dynamics 365 support plan is more cost-efficient than paying for ad hoc fixes and requirements.
Why Work With Akita For Dynamics 365 & Power Platform Support?
With over 20 years of experience in digital success solutions, we design, develop and support business intelligence technologies. From our locations in London, Kent and Leeds, we work with organisations across the UK and internationally.
Our Microsoft Dynamics 365 support solutions are utilised by organisations ranging from industry to education institutions. Our service offers them peace of mind around their Microsoft CRM or ERP solution – that expertise is always on hand as they need it.
Whether you need assistance with Dynamics 365, Microsoft Dataverse, Power Platform applications or any other Microsoft solutions, Akita is here to support your requirements.
To discuss wider Microsoft 365 support, please get in touch:
