microsoft dynamics CRM support
Microsoft CRM & ERP Support

Microsoft Dynamics Support

Responsive support and development time, offered ad hoc or as a managed service.

Microsoft Dynamics Support

Professional Microsoft CRM & ERP Support Services

Akita’s expert consultants provide Microsoft Dynamics 365 support plans and services to organisations across the UK and internationally.

Whether you require ad hoc Microsoft CRM 0r ERP support, or ongoing assistance via a Dynamics 365 support plan, we can support your Microsoft Dynamics requirements.

 

 

Explorer Our Services

To discuss our Dynamics 365 CRM support services, please get in touch:
Microsoft Dynamics Support

Managed Support Service

Support

Day-to-day support of your existing Microsoft CRM or ERP system

Changes

Change views, modify workflows and remove fields to make your organisation more effective

Reporting

Modify dashboard reports or have custom Power BI reports created

Updating

External management of Microsoft's bi-annual updates and other third-party updates

User Management & Training

Add and remove users as required and bring new starters up to speed with your setup

Microsoft Dynamics 365

Managed Service Support Plan

For ongoing support requirements, we offer managed service plans. This provides organisations with a more cost-effective way of supporting their instance and accessing a range of Dynamics-related services.

Our managed service plan offers banked time for break/fix support for Dynamics 365 and Power Platform applications. All support requests are dealt with by our team of Microsoft-accredited consultants and managed to strict contractual SLAs.Time can also be used for application changes, consultancy and small development items further training and project planning for your next phase of development.

PackageBronzeSilverGoldCustom
Typical User Count1-3 Users4-10 Users11-20 Users20+ Users
Break Fix Support SLA Backed1 hour / month2 hours / month4 hours / monthX hours / month
Discounted Day RateN/A5%10%X%
Process & System ReviewAnnualBi-AnnualQuarterlyTBC
Pricing£130 / month£260 / month£520 / month£POA / month
  • Package

    Typical User Count

    Bronze

    1-3 Users

    Silver

    4-10 Users

    Gold

    11-20 Users

    Custom

    20+ Users

  • Package

    Break Fix Support SLA Backed

    Bronze

    1 hour / month

    Silver

    2 hours / month

    Gold

    4 hours / month

    Custom

    X hours / month

  • Package

    Discounted Day Rate

    Bronze

    N/A

    Silver

    5%

    Gold

    10%

    Custom

    X%

  • Package

    Process & System Review

    Bronze

    Annual

    Silver

    Bi-Annual

    Gold

    Quarterly

    Custom

    TBC

  • Package

    Pricing

    Bronze

    £130 / month

    Silver

    £260 / month

    Gold

    £520 / month

    Custom

    £POA / month

Exceptional response times

Barry, CRM & Database Marketing Manager

Dynamics 365 Support For Leading University

Organisations of all sizes make use of our support managed service. Discover how it benefits a leading UK university:

Case Study

Wider Microsoft 365 Managed Support

Alongside our Intelligent Solutions team, Akita has a full IT managed service division. As such, we have both the capacity and expertise to discuss all of an organisation’s Microsoft 365 support and development requirements.

We operate a 24-hour helpdesk and a team of Microsoft experts able to support solutions from Azure to Visio. As such, we’re uniquely positioned to deal with all of an organisation’s Microsoft 365 requirements, from migration to cloud management, security and daily support.

To discuss a 360-degree support solution for your Microsoft 365 setup please get in touch.

dynamics crm vs dynamics 365
ERP & CRM Support

Ad Hoc Support

For organisations looking for immediate assistance with an issue, we can provide Microsoft Dynamics and Power Platform support on an ad hoc basis. We support Dynamics 365 in all its forms, and can also provide assistance with legacy Microsoft Dynamics support requirements.

Support is charged on an hourly basis and is open to all organisations, not just existing customers. Assistance will be provided by one of our expert consultants and all requests are dealt with quickly.

If it’s more cost-effective to deal with your issue as a standalone project, we’ll provide a project quote at a discounted rate. And should an organisation accessing ad hoc Microsoft CRM support find a benefit in support on a more regular basis, we’ll be happy to discuss tailoring our support managed service to your requirements.

Dynamics 365

About Akita Intelligent Solutions

With over 20 years of experience in digital success solutions, we design, develop and support business intelligence technologies for organisations across the UK and internationally.

Our Microsoft Dynamics support is utilised by organisations ranging from industry to education institutions. Our service offers them peace of mind around their Microsoft CRM or ERP solution that expertise is always on hand as they need it.

To discuss wider Microsoft 365 support, please get in touch:

microsoft dynamics CRM support
Speak to an expert

Get In Touch

To find out more about our Dynamics 365 support services