Provide Personalised Customer Services At Scale

Microsoft Dynamics 365 Customer Service is the smarter way to manage all of your customer communications, requests and support enquiries. Use this leading customer service CRM solution to deliver professional and effective service and support at scale – without losing the personal touch.

Akita helps organisations of all sizes to implement Microsoft’s professional customer service software application, providing development, licensing and ongoing support as required.

For more information or to arrange a demo, please get in touch:

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Why use a customer service CRM system?

Over 95% of consumers rate customer service as an important factor in their loyalty to a brand. When polled, around a third of people say they have abandoned a brand in the past year because that brand didn’t deliver a good enough personal service.

In contrast, loyal customers are twice as likely to try your other products as new customers. Existing customers will also spend over 30% more than new customers.

Microsoft Dynamics 365 for Customer Service allows organisations to better meet their customers’ requirements, delivering personalised service at scale. To understand how, contact us for a demo.

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Capabilities of Dynamics 365 Customer Service

Communicate over every channel
Deliver end-to-end customer service across all communication channels. Track all interactions from within your customer service CRM to be able to deliver incisive and personal service. You can even turn Dynamics 365 Customer Service into your phone calling platform with Business Voice.

Power self-service customer solutions, such as predictive live chat or chatbots, delivering up-to-date answers and information that satisfies your customers’ needs without the need for an agent.

Better case management
Give customer service staff the ability to resolve issues faster and more efficiently. Differentiate support responses based on contractual SLAs and be able to provide a more personal service with instant access case data in your customer service CRM.

Empower agents
Provide customer service staff with everything they need to deliver high-quality and effective service. Help them adapt to new customer requirements and predict future trends to be able to resolve requests faster.

Improve engagement & simplify feedback
Utilise Dynamics 365 Customer Voice to quickly create personalised surveys and feedback forms for all of your communication channels, allowing you to get vital feedback about your performance while showing customers that you care.

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Dynamics 365 Customer Service Costs

We offer straight-forward Dynamics 365 costs based on your requirements

The fastest way to get going with Dynamics 365 Customer Service. If you're already familiar with Dynamics 365 and just want an initial setup, our consultants can get you up and running in just a day.

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Don’t let your CRM project drag on infinitum. We offer a short, sharp deployment solution for Dynamics 365 Customer Service, getting your organisation fully up and running and trained within a business week.

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Whether you’re looking at Dynamics 365 Customer Service as part of a wider new CRM project, or want to add it as a new module to your existing Dynamics CRM solution, our consultants will be able to help. Contact us today with your requirements.

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As a Microsoft Tier 1 CSP partner, Akita can supply all necessary licensing for new and existing Dynamics 365 instances at the same cost as buying direct from Microsoft. We can also work with organisations to find ways to save on their licensing. For more information on licensing visit our dedicated page.

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Dynamics 365 Customer Service With Akita

Akita is a leading Microsoft Dynamics developer. We help organisations around the world to transform their customer service delivery, assisting them at every stage of their customer service CRM projects.

As a customer support provider ourselves, we also well understand the challenges of delivering excellent customer service. We can advise you on best practices for Dynamics 365 Customer Service and help with further integrations with your customer service software.

For a partner you can trust with your CRM project get in touch.



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Customer Service CRM Demo

Interested in a closer look at the capabilities of Microsoft’s customer service CRM software? Book a demo with us and one of our consultants will guide you through the key features via video call.

If you like what you see, you can then take 30-day free trial where you can explore Dynamics 365 at your own pace. We’ll be happy to answer questions during your demo and can suggest next steps at the end.

For a Microsoft Dynamics demo or to discuss development, please get in touch: