Dynamics 365 CE Functional Consultant
About The Role
Akita Intelligent Solutions is the specialist business technologies and insight division of Akita Systems Limited. With over 20 years of experience in digital success solutions, our consultants design, develop, manage, and support business intelligence technologies for organisations across the UK and internationally. We create bespoke solutions using technologies in the Microsoft 365 stack, including SharePoint, the Power Platform (Power BI, Power Apps & Portals, Power Pages, Power Automate), Dynamics and Business Central. We pride ourselves on delivering exceptional digital support with the highest levels of customer service.
As a D365 CE Functional Consultant within the Business Applications team, you will:
- Deliver bespoke solutions for customers using Microsoft Dynamics CRM including:
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- Business analysis to ensure an efficient and cost-effective solution.
- Design and customisation including write-ups and planning sessions.
- Configuration and testing with a detailed introduction to the customer.
- Installation and data migration.
- Training through a structured and user-friendly delivery method.
- Monitoring and updating in line with the contract of service.
- Be responsible for delivering projects in line with the agreed project plan. Inclusive of, but not limited to, timelines, budgets, customer expectations and resource planning. You will be forward-thinking but risk adverse to maintain strong customer relationships.
- Recognise and develop opportunities for new and existing customers, adding value to their business through efficient and cost-effective solutions.
- Support Akita’s busy Helpdesk by troubleshooting issues with Microsoft Dynamics 365, demonstrating a professional, respectful, and proactive approach to customer service.
- Support and upskill junior members of the team and perform any other duties, as required, in line with business needs.
Core Skills
The successful candidate will demonstrate:
- Significant experience in creating bespoke solutions using Microsoft Dynamics 365, Power Platform and PowerBI.
- Proven experience in pre-sales and requirement gathering, through to the implementation of CRM solutions.
- Proficiency in all areas of project management and delivery, written and practical.
- The ability to work on-site with clients, collaborating from design to ‘go live’.
Desirable Skills And Experience
- A Computing / IT degree.
- Experience of providing digital success solutions to both large corporate and boutique customers.
- Microsoft Biz Apps certifications.
- Experience with Azure.
Person Specification
The successful candidate will demonstrate:
- A logical, methodical approach to the task at hand, with strong attention to detail
- Excellent documentation and communication skills
- High standards of customer service
- A personable nature
- A keen level of attention to detail
- A history of being a proven self-starter
Role can be carried out remotely or from our Head Office in Wrotham, Kent (dependant on location and candidate)
To apply for the role please submit your CV via our recruitment portal: