What is a cookie?

Cookies are small files that are stored on a user's computer. They are designed to hold data specific about a particular user and their use of websites.  They can be accessed either by the web server or the user’s computer. The information stored by the cookie allows the server to deliver a page tailored to the user. Alternatively, the page itself can contain scripts which can read the data in the cookie and is able to carry information from one visit to the website (or related site) to the next.

How does Akita use cookies?

Akita Systems Ltd uses cookies to provide online customer support via Kayako, and improve the user experience of our website with Google Analytics and Mouseflow.

Where applicable, Akita Systems Ltd’s websites (https://www.akita.co.uk and https://akitais.com/) use a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer or device. This complies with the EU Directive issued on 25 May 2011 that requires websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.


What cookies does Akita use?

__cfduidReviews.co.ukHTTP12 monthsUsed by Cloudflare to identify trusted traffic
PHPSESSIDAkita.co.ukHTTPSessionPreserves user session state across page requests
_gaGoogle-analytics.comHTTP26 monthsCreates a unique ID for the user to generate website statistical data
_gatGoogle-analytics.comHTTPSessionUsed by Google Analytics to throttle request rate
_gidGoogle-analytics.comHTTPSessionCreates a unique ID for the user to generate website statistical data
collectGoogle-analytics.comPixelSessionTracks user device and behaviour across the website
mf_initialDomQueueMouseflow.co.ukHTMLSessionCollects anonymous data for the purpose of improving website functionality
mf_#Mouseflow.co.ukHTTP3 monthsCollects anonymous data for the purpose of improving website functionality
vuidvimeo.comHTTP24 monthsCollects anonymous data on video views
SWIFT_clientsupport.akita.co.uk/KayakoHTTP6 daysRelates to Akita’s live support
SWIFT_sessionid80support.akita.co.uk/KayakoHTTPSessionRelates to Akita’s live support
SWIFT_visitorsupport.akita.co.uk/KayakoHTTP6 daysRelates to Akita’s live support
SWIFT_visitorsessionsupport.akita.co.uk/KayakoHTTP6 daysRelates to Akita’s live support

How to opt out of Google Analytics cookies

In order to provide website visitors with more choice on how data is collected by Google Analytics, Google has developed a Google Analytics Opt-out Browser Add-on.

The add-on communicates with the Google Analytics JavaScript (ga.js) to stop data being sent to Google Analytics. The Google Analytics Opt-out Browser Add-on does not affect usage of websites in any other way. A link to further information on the Google Analytics Opt-out Browser Add-on is provided here: http://tools.google.com/dlpage/gaoptout?hl=None

For more information on the use of cookies by Google Analytics please see the Google website. A link to the privacy advice for this product is provided below for your convenience: http://www.google.com/analytics/learn/privacy.html

How to disable all cookies

Users can control the use of cookies within their Internet browser(s). Links to advice on how to do this for the most popular Internet browsers are provided below for convenience and will be available for the Internet browser of your choice either online or via the software help (normally available via key F1).

Internet Explorer: http://windows.microsoft.com/en-GB/windows7/Block-enable-or-allow-cookies

Google Chrome: https://support.google.com/chrome/bin/answer.py?hl=en-GB&answer=95647&p=cpn_cookies

Mozilla Firefox: http://support.mozilla.org/en-US/kb/Blocking%20cookies

Apple Safari: http://docs.info.apple.com/article.html?artnum=32467

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