Managed Service Consultant
We’re looking for a managed service consultant to assist with the support of Microsoft Dynamics 365 and Power Platform applications
As a Managed Service Consultant at Akita, you will be:
- Working with Microsoft Dynamics 365 and the broader Power Platform to support our clients’ solutions through our Managed Service Helpdesk
- Responsible for multiple clients, ensuring their systems are supported, understanding their business processes and objectives, and managing client calls and interactions to provide a positive Helpdesk experience.
- Managing and overseeing your own and other clients’ cases, including traditional helpdesk break/fix support, system changes and improvements, system administration, and consultancy and training.
- Providing Managed Services to address client-raised cases, supporting and enhancing their systems through change requests, consultancy and training, resolving break/fix issues, and performing system administration.
- Responsible for triaging new cases, conducting client calls, understanding their business processes and objectives, gathering requirements, and designing, documenting, and estimating solutions for changes up to five days.
- Responsible for completing and assisting others in the customisation and configuration, documentation, and testing of client systems for changes up to five days, using standard Microsoft tools within Dynamics 365 and the Power Platform.
- Accountable for a number of assigned clients, managing the system, understanding the client’s business processes & objectives, organising and prioritising their case backlog, and ensuring a positive
CORE SKILLS
- Possess a detailed functional understanding of the Dynamics 365 CE Suite of applications, including their standard processes and functionality.
- Experienced in working within the Power Platform, particularly Power Apps and Power Automate, and their use cases for customization.
- Personable with strong communication skills, effective in client interactions and team collaboration.
- Excellent at engaging and collaborating within a team.
- Demonstrates excellent organisational and proactive skills, with the ability to manage and distribute tasks efficiently.
- Self-motivated and takes ownership of their tasks.
DESIRABLE SKILLS & EXPERIENCE
- A degree in Computing or IT.
- Proficiency in Power BI.
- Experience in delivering digital success solutions to both large corporate and boutique customers.
- Microsoft Biz Apps certifications.
- Experience with Azure.
- Awareness of development and programming capabilities within the platform, with experience in writing basic JavaScript and C# plugins.
PERSON SPECIFICATION
The successful candidate will demonstrate:
- A logical, methodical approach to the task at hand, with strong attention to detail
- Excellent documentation and communication skills
- High standards of customer service
- A personable nature
- A keen level of attention to detail
- A history of being a proven self-starter
| Salary: | Competitive, dependent on qualifications and skills |
| Start date: | ASAP |
| Contract type: | Permanent |
| Hours: | 42.5 hours per week |
| Shift times: | 08:45 – 17:15 |
| Holiday entitlement: | 32 days, rising to 38 days subject to terms after 3 years’
continuous service (including 8 bank holidays) |
| Sick pay:
|
Contractual sick pay commences after 6 months
continuous employment (terms apply) |
| Location: | Wrotham, Kent, or remote (location and candidate dependent) |
To apply, please click below:
