Dynamics 365 Field Service Implementation
Transform field operation and management with our packaged CRM solution designed to get your up and running fast
Get Software For Optimising Field Service & Resource Management
Support your operatives and transform the way you engage with customers out in the field with Dynamics 365 Field Service – field service software from Microsoft.
Our QuickStart Field Service package has everything you need to get started in just seven days, including software deployment, configuration, pricing and training. All for as little as £4,900.
Find out more about our QuickStart Field Service package:
Microsoft Field Service Software
Ready For The Challenge
From agents in the field to staff communicating with staff and booking visits, there are many parts of your operations to master. Common signs that your you could benefit from automation include:
• Reactive and/or disorganised scheduling
• Agents assigned without the tools or skills
• Too many repeat visits to achieve the fix
• Customers unaware of delays or updates
• Field performance not effective against targets
Microsoft field service software is a powerful way to address all of these challenges. And our QuickStart Field Service package is the cost-effective way to implement it.
Microsoft field service software
Achieving The Right Results, Faster
Most organisations understand what it takes to deliver highly effective service. They simply lack the people power to do so. Field service software and automation can bridge that resource gap.
Dynamics 365 Field Service supports the optimal delivery of service to your customers’ locations. It combines workflow automation, scheduling algorithms and mobile insights for your onsite field agents when they’re out visiting customers.
Utilise field service automation to increase service efficiency and improve customer satisfaction, getting work done more quickly, easily and smartly.
Microsoft field service software
About Dynamics 365 Field Service
Dynamics 365 Field Service is a CRM management solution that supports agents and operations, delivering the right information to the right people at the right time.
Dynamics 365 can transform your business operations, delivering a more proactive and forward-thinking service. In turn, you’ll make gains in terms of productivity, profitability and customer satisfaction.
Dynamics 365 makes it easy for operations teams to choose the right person for each job, based on location, skills and customer requirements. Operations can book schedules to maximise trip, and ensure agents are equipped with the right tools – and information – to get the jobs done. So your agents will always be prepared for each service dispatch; on time, every time.
Field Service can also help you keep customers informed, with updates about when agents will be with them.
Watch our Dynamics 365 Field Service demo:
Watch Demo
90%
of consumers identified customer service as a key buying factor
Dynamics 365 Field Service Implementation
Benefits At A Glance
Adopt Microsoft field service software to:
- Deliver predictable service that keeps customers happy
- Optimise service delivery schedules to customers and locations
- Maximise resources by scheduling based on proximity and required skills
- Provide field agents with data needed to fix issues faster
- Move from reactive to proactive and predictive servicing
- Keep customers informed with automated alerts and notifications
- Automate and improve customer services
See the benefits of Dynamics 365 Field Service with a video demonstration:
Book A Demo
QuickStart Field Service
Dynamics 365 Field Service Implementation: Deployed & Trained In Seven Days
Our QuickStart package delivers a Microsoft field service software solution in as little as seven working days. It’s fast and comprehensive.
Day 1
Core deployment and configuration, plus your corporate branding.
Day 2
Set up users, and create and assign skills and resources.
Day 3
Import customer data and set up business processes.
Day 4
Create work order and incident types.
Day 5
Create product lists and pricing.
Days 6 - 7
Train your staff across field teams, mobile app and back office admin.
Managed Support
Our managed service support plan ensures your new Microsoft field service software is covered with all the additional assistance you may need:
| Package Typical User Count | Bronze 1 - 3 users | Silver 1 - 10 users | Gold 11 - 20 users | Custom 20+ users |
|---|---|---|---|---|
| Break Fix Support SLA Backed | 1 hour / month | 2 hours / month | 4 hours / month | x hours / month |
| Discounted Day Rate | N/A | 5% | 10% | xx% |
| Process & System Review | Annual | Bi-Annual | Quarterly | TBC |
| Pricing | £150 / month | £300 / month | £600 / month | £POA / month |
Package Typical User Count
Break Fix Support SLA Backed
Bronze 1 - 3 users
1 hour / month
Silver 1 - 10 users
2 hours / month
Gold 11 - 20 users
4 hours / month
Custom 20+ users
x hours / month
Package Typical User Count
Discounted Day Rate
Bronze 1 - 3 users
N/A
Silver 1 - 10 users
5%
Gold 11 - 20 users
10%
Custom 20+ users
xx%
Package Typical User Count
Process & System Review
Bronze 1 - 3 users
Annual
Silver 1 - 10 users
Bi-Annual
Gold 11 - 20 users
Quarterly
Custom 20+ users
TBC
Package Typical User Count
Pricing
Bronze 1 - 3 users
£150 / month
Silver 1 - 10 users
£300 / month
Gold 11 - 20 users
£600 / month
Custom 20+ users
£POA / month
Our packages of banked time can be used for support, consultancy, change requests and training as you require them. And with support covered by a guaranteed response time, you’ll be sure to get your issue solved fast.
About Akita Intelligent Solutions
We have over 20 years’ experience in designing, developing, managing and supporting business intelligence technologies for organisations across the UK and internationally.
As a Microsoft Gold Partner, we deliver bespoke solutions using technologies such as Microsoft Dynamics, but also SharePoint, Teams and Power Platforms (Power BI, Power Apps, Power Apps Portals and Power Automate).
Our diverse industry expertise, combined with our deep understanding of transformative technologies, ensures we support our customers and realise their unique visions.
