Microsoft Dynamics 365 For Telecoms And Connectivity
Discover our CRM and ERP solutions designed for the telecoms and connectivity sector
Streamlining Operations, Driving Sales, And Perfecting Customer Service
Akita is an experienced Dynamics 365 partner working with organisations across industries to develop tailored solutions that cater to specific requirements. We work with organisations in the telecoms and connectivity industry across the country, helping them to optimise their processes and improve their efficiency with the help of CRM and ERP systems.
With Microsoft’s CRM and ERP technologies, you can operate at scale while putting customers first. Dynamics 365 provides all the tools and flexibility needed to effectively manage telecoms and connectivity operations and drive success in the market.
Speak to one of our experts to find out more:
Benefits Of Dynamics 365 For Telecoms Organisations
Personalised Customer Engagement:
Create lasting relationships with your customers and fuel growth by delivering bespoke solutions and interactions along the entire customer journey. Dynamics 365 enables you to utilise customer data for personalised marketing, targeted promotions, and relevant communications to enhance customer satisfaction and drive higher engagement.
Proactive Service Management:
Anticipate customer issues before they become problems, ensuring seamless experiences with proactive service management. Dynamics 365 leverages AI and predictive analytics to monitor network health, forecast potential disruptions, and address issues promptly, minimising downtime and enhancing customer trust and satisfaction through consistent, reliable service delivery.
Empowered Field Service:
Equip your field technicians with real-time data and mobile tools to deliver a better on-site service. Dynamics 365 Field Service ensures technicians have access to the right information, resources, and communication channels whenever they need it and from any device. This gives them the tools to resolve issues efficiently, reduce service times, and improve overall customer experiences.
Intelligent Sales Automation:
Transform your sales process with intelligent automation that identifies high-value opportunities and accelerates deal closures. Dynamics 365 Sales empowers teams with AI-driven insights, predictive scoring, and process automation, helping them prioritise leads, personalise sales pitches, and manage pipelines more effectively. This leads to faster decision-making and improved conversion rates.
Case Study: Dynamics 365 For Telecoms And Connectivity Company
Find out more about the digital transformation work we completed for a leading telecoms provider:
Read Our Case StudyDynamics 365 For Telecoms
Network Monitoring And Management With Dynamics 365
By integrating Dynamics 365 with your network management tools, you can get real-time visibility into your infrastructure. This allows for continuous monitoring of network performance, identifying potential issues before they escalate into significant problems. For instance, AI-driven analytics within Dynamics 365 can detect unusual patterns, such as bandwidth spikes or latency issues, which may indicate network stress or impending failures.
When service disruptions occur, Dynamics 365 enables rapid response by automating the detection and notification processes. Integration with network management tools allows for immediate alerts and triggers workflows to address the issues. Field technicians can be dispatched with detailed information about the outage, and equipped with the tools and data needed to resolve the issue efficiently.
Beyond monitoring and troubleshooting, Dynamics 365 helps optimize network performance by providing insights into usage trends and capacity planning. By analysing data collected from the network, you can predict future demands, adjust resources accordingly, and even implement preventive measures to enhance network reliability.
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About Our Dynamics 365 Services For Telecoms
Consultancy:
Expert guidance to assess your needs and plan your Dynamics 365 journey. This can involve strategy for the successful implementation of applications on a phased approach.
Development:
Customising Dynamics 365 to perfectly fit your unique processes and workflows, to maximise your overall efficiency.
Migration:
Seamlessly move your existing data and systems to Dynamics 365, minimising disruption and downtime by completing work outside of your working hours.
Licensing:
Optimise your Dynamics 365 licensing to ensure you have all the right tools in the most cost effective configuration for your requirements.
Support:
Ongoing assistance to resolve any issues, answer questions, and keep your Dynamics 365 solution running smoothly.
Training:
Empower your team with the knowledge and skills to leverage Dynamics 365 effectively.
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Customisation And Integration
Whether you’re managing customer relationships, field services, or network infrastructure, Dynamics 365 can be tailored to your specific workflows and integrate with your existing systems. As your business grows, Dynamics 365 scales with you, ensuring that its applications continue to meet your requirements.
The customisation options extend to user interfaces, reporting dashboards, and automation processes. This can include custom workflows for managing customer service tickets or integration with AI-driven analytics tools to predict network outages. In addition, Dynamics 365 also offers a wide range of third-party applications and extensions through its AppSource marketplace. These add-ons can provide extra functionality, such as enhanced reporting, industry-specific analytics, or advanced customer engagement tools.
FAQ: Dynamics 365 For Telecoms And Connectivity
Can Dynamics 365 help manage complex telecom contracts and billing?
Yes, Dynamics 365 provides tools for managing complex contracts and subscriptions, automating billing processes, and ensuring accurate, timely invoicing.
Can Akita support our Dynamics setup?
Yes. We offer support for all setups, even if we weren’t the partner to develop it for you. Just get in touch with one of our experts and they’ll spend time understanding your instance to provide tailored support.
What kind of analytics capabilities does Dynamics 365 offer?
Dynamics 365 offers advanced analytics that can track customer behaviours, predict trends, optimise network performance, and provide actionable insights.
Is Dynamics 365 secure enough for handling sensitive telecom data?
Absolutely. Dynamics 365 includes robust security features such as data encryption, role-based access controls, and compliance with industry regulations, ensuring that sensitive data is protected at all times.
What is the typical implementation timeline for Dynamics 365 for a telecoms organisation?
The implementation timeline for Dynamics 365 can vary depending on the complexity of your requirements. For most telecom companies, a basic deployment may take a few months, while a more customised and integrated solution might require six months to a year.
How much does it cost to implement Dynamics 365 in the telecom industry?
The cost of implementing Dynamics 365 can vary based on factors such as the size of your organisation, the level of customisation required, and the number of users. Initial costs include licensing, customisation, and integration fees, with ongoing costs for maintenance and support. We provide detailed cost estimates tailored to your specific needs during the consultation process.
Working With Akita
Leading UK Dynamics 365 Partner
With over 20 years of experience working with Microsoft Dynamics 365 solutions, as well as other business applications such as SharePoint and Power Platform solutions, we understand the specific requirements of the telecoms and connectivity industry and are well-equipped to provide solutions that improve your efficiency.
Our offices are located in:
Kent – Unit 15, Nepicar House, Nepicar Park, London Rd, Wrotham, Sevenoaks TN15 7AF
London – Tower 42, 25 Old Broad St, London EC2N 1HN
Leeds – 2 Wellington Pl, Leeds LS1 4AP
