Business Central Support Services From Akita
Ad hoc and managed support agreements for Business Central & Wider Microsoft ERP systems
Keeping Operations Moving With Responsive Support For Business Central
Experience the advantages of Akita’s professional Business Central support services, crafted to cater to the specific requirements of organisations in the UK and worldwide.
Through our flexible service options – including both ad hoc assistance and comprehensive support plans – we guarantee the complete fulfilment of your Business Central needs.
Our dedicated team of skilled consultants is at your disposal to provide prompt guidance, support, and direction. Our consultants are fully updated on the latest Microsoft technologies, empowering your organisation with cutting-edge features and functionalities.
Backed by exceptional customer care, we guarantee the optimal performance of your Microsoft Business Central system.
Leverage our expertise and concentrate on your business while we manage your Microsoft Dynamics Business Central support needs – reach out to Akita today:
What Do Our Business Central Support Services Cover?
Discover more about what’s included with our Microsoft Dynamics 365 Business Central support:
User Assistance & Admin Queries
Resolve everyday questions quickly, ensuring users stay productive without slowing down operations.
Troubleshooting Errors
Restore stability, safeguarding the accuracy and reliability of your core financial and operational data.
Break / Fix Resolution
Resolve faults with minimal disruption, keeping Business Central performing consistently and preventing knock-on effects.
Configuration Oversight
Reviewing system setup to maintain alignment with business needs, ensuring your environment is optimised and scalable as operations grow.
Basic Data Management & Permissions Support
Critical updates and access adjustments are handled securely, reinforcing governance and reducing the risk of data integrity issues.
Best Practice & Systems Usage
Advice is shaped around established industry standards to help organisations maximise efficiency and realise continuous improvement within their Business Central environment.
Transparent Support Pricing For Business Central
Our service has now evolved to operate on a fixed-hour monthly model, giving organisations a predictable cost structure and a clearer framework for how support is consumed.
- Fixed Monthly Hours – Support is delivered using an agreed monthly allocation of hours. Billed at £150/hour, this allows accurate budgeting and removes unexpected fluctuations in cost.
- Scope Of Support – The service focuses on troubleshooting, break/fix incidents, and admin assistance that keeps your Dynamics environment operating effectively. Enhancements and change requests sit outside this scope, ensuring support remains streamlined and responsive.
- Usage Monitoring & Account Reviews – Support usage is tracked monthly, and we conduct quarterly reviews to ensure the agreed hours continue to match real demand. Where consistent overages occur, we may recommend adjusting the allocation to better align with your organisation’s needs.
While all support arrangements are tailored, the following tiers provide a benchmark for typical requirements:
| Package | Hours | Cost |
|---|---|---|
| Basic | 10 hours / month | £1,500 |
| Standard | 20 hours / month | £3,000 |
| Advanced | 40 hours / month | £6,000 |
Package
Basic
Hours
10 hours / month
Cost
£1,500
Package
Standard
Hours
20 hours / month
Cost
£3,000
Package
Advanced
Hours
40 hours / month
Cost
£6,000
10
Expert Consultants & Engineers To Support Requirements
2 Hour SLA
Guaranteed response time to issue
500+
Tickets Dealt With A Year
Covering The Width Of Business Central’s Capabilities
Business Central is a multi-faceted solution, spanning a wide range of functions. Our support goes across the board and includes:
- Finance – Support strengthens financial control, improving accuracy and accelerating month-end processes.
- Operations & Reporting – Sharpens operational efficiency and ensures reporting delivers timely, meaningful insights.
- Manufacturing – Boosts production reliability by minimising delays, improving resource planning, and ensuring the system reflects activity.
- Warehousing – Elevates warehouse performance by tightening fulfilment, reducing errors, and enabling more accurate stock movements.
- Inventory – Enhances stock accuracy, improves demand forecasting, and reduces waste through smarter replenishment.
- HR – Improves workforce management by reducing administrative burden, standardising processes, and ensuring employee data is up to date.
In addition, we can also provide wider Dynamics 365 and Power Platform applications support as part of our services.
And for organisations with legacy ERP systems, we can provide Dynamics NAV support or assistance with Microsoft Dynamics GP.
Aligning Disparate Systems
Finance-focused Business Central Implementation
Find out how we streamlined the internal finance systems into a single solution for a leading media company:
View Case Study
Ad Hoc Business Central Support
For enterprises seeking immediate issue resolution, we offer Dynamics ERP support support on a per-need basis.
Support is invoiced on an hourly basis and is open to all enterprises, not limited to existing clients. Our consultants promptly attend to all inquiries and requests.
If resolving your issue as a standalone project proves cost-effective, we can offer a project quotation at a reduced rate.
Should an organisation benefiting from ad hoc Microsoft CRM support discover the value of consistent support, we’re happy to tailor our managed support services to match your needs.
Business Central Support FAQ
What Are Your Business Central Support Hours?
Our support hours are Monday to Friday, 9am-5pm for Dynamics 365 Business Central support. For custom requirements, please get in touch:
Contact UsWhat Falls Under Your Business Central Support Service?
Our in-depth service covers Dynamics 365 Business Central support, wider Dynamics 365 application support, assistance with Power Platform applications, SharePoint support, and general user 'how to' questions.
What's Your Support Response Time?
We provide a two-hour contractual SLA for Microsoft Business Central support requests. However, we’re typically much faster at addressing issues.
What Other Microsoft Dynamics 365 Applications Do You Support?
We provide both Microsoft ERP and CRM support services. Dynamics 365 supported applications include Business Central, Navision, Sales, Marketing, Field Service and Customer Service. We can also provide support for on-premise solutions if able to get remote access to the hosting server.
What Support Channels Are Accessible?
Requests can be submitted to our Business Central helpdesk via phone, email, our website or our dedicated customer portal.
Do You Provide On-Demand Microsoft ERP Support?
Yes. Alongside our managed service we can provide Dynamics ERP support on a per-hour basis. This can be useful for resolving specific issues or helping to navigate an update such as a Wave release.
Can You Support Wider Microsoft 365 Technologies?
Yes. Our business applications team can offer a packaged support service covering Business Central, Dynamics 365, SharePoint and Power Platform.
For wider Microsoft 365 and IT support services, Akita’s MSP division can support every aspect of your business technology and processes. Discover more:
Wider Microsoft 365 Support Solutions
In tandem with our Business Applications division, Akita operates a comprehensive IT managed service. As such, we possess both the capacity and proficiency to address your complete Microsoft 365 support and development requisites.
Our 24/7 helpdesk and team of Microsoft experts stand ready to support solutions spanning from Azure to Visio. This uniquely positions us to manage all your Microsoft 365 needs; migration, cloud management, security, and day-to-day support.
To discuss a support solution for your Microsoft 365 setup, please reach out to us.
Why Work With Akita For Business Central Support?
With over two decades of experience in driving digital success, we design, develop, and reinforce business intelligence technologies for organisations across the UK and internationally.
Our Dynamics 365 support services are utilised by organisations worldwide, spanning industries from construction to manufacturing to education institutions.
Our service ensures that organisations receive expert guidance for their Business Central service management, helping to maximise the return in their system. And our wider development capabilities mean that we can continue to enhance working with additional solutions such as Dynamics 365 CE applications, SharePoint and Power Platform applications.
For more information, please get in touch:
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