Akita Intelligent Solutions is pleased to announce a new strategic partnership with FLS – FAST LEAN SMART, a market-leader in intelligent, real-time field service scheduling and route optimisation tools for Microsoft Dynamics 365.
The partnership combines Akita’s expertise in Dynamics 365 Field Service with FLS VISITOUR’s advanced AI-driven scheduling capabilities.
The result is a powerful, integrated solution designed to help organisations streamline field operations, reduce operational costs, and deliver a superior service experience.
Driving Measurable Improvements In Field Operations
Field service management requires a careful balance between operational efficiency, workforce productivity, and customer satisfaction. Utilising FLS VISITOUR as a best-of-breed solution, we address all three:
• Dynamic, real-time optimisation – Schedules automatically adapt to changing circumstances, such as traffic delays, cancellations, or urgent callouts.
• Improved operational efficiency – Intelligent embedded route planning reduces unnecessary travel, cutting costs and environmental impact.
• Greater workforce productivity – Teams can complete more jobs per day without additional strain.
• Enhanced customer experience – Reliable, realistic appointment times and reduced no-access visits improve service delivery.
For organisations operating with Microsoft Dynamics 365 Field Service, this integration ensures seamless data exchange between customer service, operational teams, and field engineers - providing a single, accurate view of work schedules and performance metrics.
Technology Integration Delivering Operational Excellence
For organisations scheduling field operatives at scale, FLS VISITOUR offers the next level of functionality over Dynamic 365’s indigenous Resource Scheduling Optimization feature.
FLS VISITOUR utilises actual time-of-day traffic speeds, job parameters, and resource availability to generate optimal schedules in real time. By embedding this capability within Akita’s Dynamics 365 Field Service solutions, organisations can benefit from:
• End-to-end operational visibility across service delivery processes
• Adaptable workflows recognising complex rules, multi-day, multi-resource dependencies, with functionality for all service sectors
• Rapid deployment with minimal business disruption
• Scalable solutions that evolve with operational needs
Sector-wide impact
This partnership supports Akita’s Dynamics 365 deployments in service-led industries including utilities, facilities management, manufacturing, and telecommunications.
In these industries, operational responsiveness and cost control are critical. By combining the strengths of both organisations, clients can expect measurable gains in service efficiency, customer retention, and operational sustainability.
Executive Insight
"Our partnership with FLS marks an important step forward in delivering advanced, intelligent field service capabilities to our customers," said Charlie James, Director of Business Applications.
"By integrating our Dynamics 365 solutions with FLS’s proven scheduling technology, we’re enabling organisations to achieve new levels of efficiency, responsiveness, and customer satisfaction."
To learn more about how Akita Intelligent Solutions and FLS can help your organisation optimise its field service operations, get in touch today:
