Microsoft Dynamics 365 is a strong cloud ERP and CRM tool that is used by many businesses all over the world.

It connects well with other Microsoft products and can grow with your business but some users mention a few issues they have with it. But what if these perceived weaknesses of Dynamics 365 could be leveraged as strengths?

The Key Weaknesses of Dynamics 365:

Flexible Licensing

At first Dynamics 365 pricing and licensing is confusing. There's a lot of fear about getting the wrong type of licence over the wrong period.

But in reality, the wide range of choices is actually really useful. These options let businesses pick the plans that fit their needs exactly. As your company grows Dynamics 365 makes it easy to add features or users when needed and you only pay for what you use. By teaming up with a certified Microsoft partner like Akita you can make the whole process simpler and choose the right licenses that match your growth without paying extra.

Learning Curve

A commonly called-out Dynamics 365 disadvantage is its steeper learning curve compared to simpler CRM tools. And that's not untrue.

However, this reflects not only its comprehensive capabilities but also its observance of best practices. Dynamics 365 is used by professional organisations the world over. Its processes therefore are designed to meet the needs of some of the world's biggest companies - alongside SMBs.

Therefore, training your team to use Dynamics 365 equips them to adopt industry best practices, particularly in sales management and customer service. With proper guidance though, your staff will not only master the platform but will also optimise workflows and boost efficiency. This initial investment in training pays off in the long run. Partnering with experts like Akita can fast-track your team’s learning and ensure they make the most of the system from day one.

Customisation

Some organisations worry that customisation in Dynamics 365 can lead to higher costs compared to other platforms that don't allow for such modification. And it is true that if extensive customisation is needed, it can be expensive.

But this downside also brings unmatched flexibility. The platform’s customisation capabilities allow you to shape the system according to your unique business processes. This tailored approach enhances efficiency, eliminates unnecessary steps, and improves overall productivity. Although custom development may require additional resources, working with experienced developers ensures that your solution is robust, scalable, and capable of evolving with your business needs—making it a long-term asset.

Its also worth saying that Dynamics 365 is no slouch straight 'out of the box' - again, following that industry best practice point made under Learning Curve

Continuous Performance Optimisation

One reported Microsoft Dynamics 365 disadvantage is related to performance, particularly when handling large amounts of data or transactions.

Such issues are typically related to configuration rather than the system itself. Dynamics 365 runs on Microsoft’s Azure cloud, a globally recognised platform built to handle vast amounts of data and transactions. As Microsoft constantly enhances its cloud infrastructure, performance improvements are frequent, ensuring better speed and reliability. By working with an IT partner like Akita, your Dynamics 365 solution can be optimised for peak performance, ensuring it’s configured to handle your business’s unique workload efficiently.

Expert Support at Your Fingertips

While Microsoft provides extensive documentation for Dynamics 365, some users find it overly technical.

Partnering with support experts like Akita can make all the difference. Rather than relying solely on Microsoft’s support, having an experienced partner means you have direct access to personalised assistance. This ensures quicker resolutions to issues and a proactive approach to system maintenance, saving you time and reducing downtime. With ongoing support from experts, your business can get the most from Dynamics 365.

Weaknesses of Dynamics 365: The Reality

As you might have guessed by now, the reality of many Microsoft Dynamics 'disadvantages' actually turns out to be the application's strengths.

Whether it’s flexible licensing, advanced customisation, or powerful integrations, these features are designed to support your business’s growth. With the right partner, such as Akita, you can transform any challenge into a strength, ensuring Dynamics 365 aligns perfectly with your needs.

Working with the right Dynamics 365 Partner

The trick to Dynamics 365 is also to have a great parther. Whether you're looking for consultancy to implement new features, further development of your system, or support and training to get the most out of Dynamics 365, Akita can meet your needs every stage of your journey.