Microsoft Dynamics 365 Customer Service Implementations
Transform customer service efficiency with Akita’s packaged Microsoft customer service CRM solution
Discover Microsoft’s End-To-End Customer Service & Support Software
Discover customer service software to manage communications and support, and deliver professional and effective service at scale.
Our Dynamics 365 Customer Service implementations deliver enhanced customer success solutions. Even better, our QuickStart approach has everything you need to get started in just five days, all for as little as £3,500.
62%
Of customers will recommend a brand if customer service is good
Meet The Challenges Of Customer Support At Scale
The success of your sales team is the next challenge of your customer services. And as your service requirement grow, the more challenging it becomes to support a growing customer base:
- Siloed knowledge slowing your team down in serving customers
- Struggling to fulfil service level agreements (SLAs) satisfactorily
- Difficulty with reaching customers on the channels they want
- Can your customers easily provide the feedback you need
- Challenging to measure customer engagement
Inability to effectively manage staff performance and productivity
Microsoft’s customer support software is a powerful, cost-effective solution to all these issues.
Success With A Dynamics 365 Customer Service Implementation
Dynamics 365 Customer Service is the smarter way to manage all of your customer communications, requests and support enquiries. It allows you to better meet your customers’ requirements, bringing structure and AI-powered solutions to your working practices.
Akita is a leading developer of Microsoft Dynamic 365, assisting organisations to enhance their customer service delivery. Through our Customer Service implementation process, we can assist in automating workflows, integrating wider systems for a seamless data flow, and developing unique reports and dashboards that provide real-time insights into customer interactions and service performance.
Our customised approach to development not only improves the efficiency of customer service teams but also delivers a system that supports a personalised experience. This in turn increases customer satisfaction and loyalty.
Dynamics 365 Customer Service Implementation
Benefits At A Glance
- Manage every aspect of your customer communications
- In-depth analysis of your customer service
- Communicate and monitor via any channel
- Simplify and unify calendar and case management
- Store and circulate product and knowledge data
- Easy management and service scheduling
For a demonstration of Microsoft’s customer service software please get in touch:
Book A DemoQuickStart: Deploy, set up and train in five days
Our QuickStart approach to a Dynamics 365 Customer Service implementation can get you operational in a single working week. It’s both quick and comprehensive.
Day 1
Core deployment and configuration, plus your corporate branding.
Day 2
Set up users and configure Outlook integration.
Day 3
Integration with SharePoint and Teams, plus queue management.
Day 4
Customer data import and service level management.
Day 5
Web interface and Outlook add-In training.
Managed Support
Our managed service support plan ensures you’re covered for all you need, even after your Microsoft customer service software deployment.
| Package Typical User Count | Bronze 1 - 3 users | Silver 1 - 10 users | Gold 11 - 20 users | Custom 20+ users |
|---|---|---|---|---|
| Break Fix Support SLA Backed | 1 hour / month | 2 hours / month | 4 hours / month | x hours / month |
| Discounted Day Rate | N/A | 5% | 10% | xx% |
| Process & System Review | Annual | Bi-Annual | Quarterly | TBC |
| Pricing | £150 / month | £300 / month | £600 / month | £POA / month |
Package Typical User Count
Break Fix Support SLA Backed
Bronze 1 - 3 users
1 hour / month
Silver 1 - 10 users
2 hours / month
Gold 11 - 20 users
4 hours / month
Custom 20+ users
x hours / month
Package Typical User Count
Discounted Day Rate
Bronze 1 - 3 users
N/A
Silver 1 - 10 users
5%
Gold 11 - 20 users
10%
Custom 20+ users
xx%
Package Typical User Count
Process & System Review
Bronze 1 - 3 users
Annual
Silver 1 - 10 users
Bi-Annual
Gold 11 - 20 users
Quarterly
Custom 20+ users
TBC
Package Typical User Count
Pricing
Bronze 1 - 3 users
£150 / month
Silver 1 - 10 users
£300 / month
Gold 11 - 20 users
£600 / month
Custom 20+ users
£POA / month
Our packages of banked time can be used for support and training as you require them. And with support covered by a guaranteed response time, you’ll be sure to get your issue solved fast.
About Akita Intelligent Solutions
We have over 20 years’ experience in designing, developing, managing and supporting business intelligence technologies for organisations across the UK and internationally.
As a Microsoft partner, we deliver bespoke solutions using technologies such as Dynamics 365 as well as SharePoint, Teams and Power Platforms (Power BI, Power Apps, Power Apps Portals and Power Automate).
Our diverse industry expertise, combined with our deep understanding of transformative technologies, ensures we support our customers and realise their unique visions.
