Microsoft Dynamics 365 For Utilities Companies
Advanced solutions to transform the operations of energy and utilities
Drive operational efficiency, customer satisfaction and data-driven oversight
Akita delivers tailored Microsoft Dynamics 365 solutions for electricity, gas, water and multi-service utility providers. We help utilities companies transform the way they manage assets, optimise field operations, engage customers, and meet evolving regulatory expectations.
With Dynamics 365, utilities providers can unify disconnected systems, streamline complex service delivery, and gain real-time visibility across infrastructure and customer touchpoints—empowering better decision-making and long-term resilience.
Meeting The Challenges Of Utility Operations
Utilities companies face a unique combination of operational, regulatory, and customer-facing challenges that require smarter business systems. Key challenges include:
– Ageing infrastructure
– Rising demand
– Environmental pressures
– Increasing expectations for seamless customer service
Microsoft Dynamics 365 provides a single, secure, cloud-based platform that connects every part of the utility business—from asset and service management to billing and customer experience. And Akita’s expertise ensures utilities organisations can unlock the full potential of the platform with industry-specific customisations and long-term digital strategy support.
Simplifying Utility Operations Management
Discover the features of Microsoft Dynamics 365 that benefit utility and energy companies, helping them enhance operations, boost customer service, and improve regulatory compliance:
Field Service Management
Optimise the scheduling, dispatch, and tracking of engineers and maintenance teams with AI-assisted routing and real-time updates: ideal for managing remote infrastructure like substations, pipelines, or smart meters.
Customer Service Automation
Deliver responsive, multi-channel customer support (phone, chat, email, self-service portal) to resolve service issues, manage outages, and handle billing queries more efficiently.
Work Order Automation
Automatically generate, assign, and monitor work orders for inspections, repairs, or new installations, ensuring teams are working from standardised processes and reducing admin.
Finance & Billing Integration
Connect with or replace legacy billing systems to manage meter data, calculate usage charges, generate invoices, and automate reminders for overdue accounts.
AI & IoT Integration
Act on real-time data from smart grids, meters, or sensors. Enable predictive analytics to anticipate faults, optimise supply, or reduce energy waste.
Resource Scheduling Optimisation
Balance workforce availability, skills and geography to minimise travel time, improve first-time fix rates, and ensure SLAs are met.
Project Operations
Manage the end-to-end lifecycle of infrastructure upgrades, new developments, or renewable energy deployments, with centralised tracking of resources, budgets, and timelines.
Unified Data & Power BI Reporting
Create dashboards that bring together operational, financial, and customer data for real-time visibility, helping leaders make informed decisions across the organisation.
Adopting Centralised & Scalable Operations
Discover the key benefits of managing operations with Microsoft Dynamics 365 for utilities:
Centralise Operations Across the Enterprise
Utilities companies often operate across multiple departments, systems and geographies. Dynamics 365 enables seamless integration of operations—supporting everything from finance and field service to HR and customer engagement—in a single, unified platform:
1. Break down data silos between departments
2. Enable shared access to real-time operational insights
3. Ensure all stakeholders—from engineers to analysts—are working from the same data
Improve Customer Experience At Scale
Modern utilities customers expect transparent communication, flexible billing options and fast resolution of issues. Dynamics 365’s customer engagement tools allow providers to proactively manage customer relationships while automating routine tasks:
1. Offer personalised digital self-service portals
2. Proactively notify customers of outages or service updates
3. Automate customer support workflows with AI-powered chat and case management
Streamline Field Operations & Workforce Management
Optimise your mobile workforce with Dynamics 365 Field Service. Enable intelligent scheduling, real-time asset tracking and predictive maintenance capabilities to ensure service continuity and reduce downtime.
1. Route and deploy field engineers more efficiently:
2. Use IoT data to monitor infrastructure and pre-empt issues
3. Digitally track work orders, job status and SLAs
Empower Proactive Asset Management
Track and maintain critical infrastructure with asset-centric capabilities built into Dynamics 365. From smart meters to power lines, the platform helps utilities gain control over lifecycle management:
1. Leverage telemetry and sensor data for smarter maintenance
2. Extend the lifespan of infrastructure assets
3. Reduce unplanned outages and service interruptions
Enhance Financial Oversight & Regulatory Compliance
Utilities organisations face stringent regulatory and financial reporting requirements. Dynamics 365 Finance provides powerful tools to manage budgets, forecast costs, and maintain compliance:
1. Automate financial reporting and cost tracking
2. Support transparent auditing and regulatory submissions
3. Drive cost savings through better resource planning
Case Study: Dynamics 365 For Connectivity Company
Complete operational system transformation with Microsoft Dynamics 365:
ViewMicrosoft Software For Utilities
Dynamics 365 Field Service
For scheduling, dispatch and field technician support
MoreDynamics 365 Customer Service
Business Central
For enterprise-wide finance and operations control
MorePower Apps
Build custom apps and workflows to match on-site processes
MorePower BI
Create dashboards for performance, compliance, and sustainability metrics
MoreAzure IoT
Monitor equipment performance in real-time
More
Why Choose Akita As Your Dynamics 365 Partner?
Akita Intelligent Solutions is a trusted Microsoft Solutions Partner with experience delivering business applications tailored for the utilities sector.
We don’t just implement software, we partner with utilities organisations to deliver lasting transformation. From discovery and design through to delivery, training and support, our consultants provide the strategic and technical expertise to ensure Dynamics 365 works for the way you operate today – and where you want to be tomorrow.
Whether you’re digitising legacy systems, improving mobile operations, or consolidating data across sites, we help you make smarter, measurable progress.
