Microsoft Dynamics 365 For Facilities Management
Integrated digital tools to manage people, assets and properties more intelligently.
Discover Microsoft’s Intelligent Tools For Managing People, Assets &Properties
Akita delivers tailored Microsoft Dynamics 365 solutions specifically designed to meet the unique needs of facilities management providers.
Our platforms go beyond standard CRM and ERP capabilities, offering integrated tools that simplify maintenance scheduling, track asset lifecycles in real time, and enhance financial oversight.
With centralised data and process automation, we empower FM companies to streamline day-to-day operations, improve compliance, and deliver a consistently high standard of service.
Whether managing single-site portfolios or complex multi-site operations, our solutions provide the scalability and agility facilities managers need to boost service delivery, drive efficiency, and support long-term growth.
Dynamics 365 for Facilities Management
Meeting The Challenges Of Facilities Management
Facilities management is a demanding sector. The challenge lies in managing the sheer scale and variety of responsibilities while keeping costs under control and clients satisfied. Providers typically juggle:
- Multiple client contracts with different SLAs and reporting requirements
- Dispersed teams working across a wide geographical spread
- A diverse portfolio of properties, each with its own compliance regulations, maintenance schedules, and bespoke service demands
Without a centralised view of operations, inefficiencies quickly emerge, including:
- Scheduling delays and missed service windows
- Reduced service quality and customer satisfaction
- Limited visibility into workforce productivity and asset performance
- Escalating operational costs due to duplication and poor resource allocation
To overcome these challenges and consistently meet client expectations, FM providers need a connected and intelligent management solutions. Microsoft business applications offer a unified platform, enabling facilities management organisations to transform operations.
Features Of Dynamics 365 For Facilities Management:
Asset & Equipment Tracking
Gain real-time visibility of all physical assets, including maintenance history, warranties, and performance metrics, ensuring optimised lifecycle management.
Preventive & Reactive Maintenance Scheduling
Automate maintenance routines, trigger service tickets based on sensor data or usage thresholds, and minimise costly downtime through intelligent scheduling.
Work Order Management
Create, assign, and monitor work orders with full visibility over technician availability, SLAs, and task completion, all integrated with mobile capabilities.
Space & Resource Optimisation
Manage floor plans, room bookings, and resource allocations efficiently using integrated data on occupancy, utilisation, and operational needs.
Integrated Compliance & Safety Monitoring
Ensure adherence to regulatory standards with automated compliance checks, audit trails, and documentation tied to assets, processes, and inspections.
Microsoft Software For Facilities Management
Akita combines Microsoft business applications to fulfil the needs of facilities management companies, delivering joined-up operations and centralised data for a single source of business truth. Thanks to Microsoft’s simplicity of integration, applications can be deployed in a phased approach – allowing progressive transformation and enhancement of facilities management operations:
Dynamics 365 Field Service
• Real-time job scheduling with intelligent dispatching
• Mobile access to work orders, instructions and site history
• Asset and maintenance tracking
• Remote assist tools and automated reporting
• Customer satisfaction tracking and SLA compliance
Dynamics 365 Business Central
• Unified finance and operations management
• Contract billing and revenue recognition
• Vendor management and procurement workflows
• Resource planning and capacity management
• Inventory tracking across stores and mobile teams
Power Platform
• Automate manual processes such as work order creation, invoice generation or compliance workflows with Power Automate
• Develop custom apps for engineers, contractors or site access control – all accessible on mobile devices with Power Apps
• Visualise performance metrics across contracts, sites and teams to drive smarter, data-led decision making with Power BI
Case Study: Business Central For Leading UK Hygiene Solutions Provider
Transforming a long-established UK hygiene solutions provider with a Business Central deployment:
Learn More
Transformational Benefits Of Dynamics 365 For FM
- Total operational oversight: Real-time insight across people, properties, and processes
- Connected workforce: Engineers and subcontractors can view, update and complete tasks on the move
- Better data, better decisions: Get actionable insights with Power BI dashboards and reporting
- Automation built-in: Reduce admin and manual processes with workflows across finance and service
- Scalable for growth: Whether you manage five buildings or five hundred, your system grows with you
Dynamics 365 for Facilities Management
Why Choose Akita For Facilities Management Transformation?
Akita delivers tailored digital transformation solutions that empower facilities management providers to operate smarter, faster and more cost-effectively.
Highly experienced in implementing business-critical operations systems, we help organisations streamline asset tracking, automate service delivery, and gain real-time operational visibility across locations and contracts.
Our consultants understand the complexities of facilities management: from planned maintenance and compliance reporting to mobile workforce coordination and client SLA tracking.
Whether you’re managing a national property portfolio or coordinating engineers across multiple client sites, Akita provides the systems and insight to scale efficiently and deliver service excellence.
Microsoft Dynamics 365 For Facilities Management
Let’s Talk Facilities Transformation
Explore how Akita can support your facilities management operation with smarter tools and connected insight. Contact us today for a demo or consultation around Business Central and Dynamics 365 for your organisation:
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