Microsoft Dynamics 365 For Facilities Management
Integrated digital tools to manage people, assets and properties more intelligently.
Integrated digital tools to manage people, assets and properties more intelligently.
Akita delivers tailored Microsoft Dynamics 365 solutions specifically designed to meet the unique needs of facilities management providers.
Our platforms go beyond standard CRM and ERP capabilities, offering integrated tools that simplify maintenance scheduling, track asset lifecycles in real time, and enhance financial oversight.
With centralised data and process automation, we empower FM companies to streamline day-to-day operations, improve compliance, and deliver a consistently high standard of service.
Whether managing single-site portfolios or complex multi-site operations, our solutions provide the scalability and agility facilities managers need to boost service delivery, drive efficiency, and support long-term growth.
Dynamics 365 for Facilities Management
The Operational Challenges In Facilities Management
Facilities management providers often juggle multiple contracts, dispersed teams, and a diverse portfolio of properties—each with its own set of compliance requirements, scheduling pressures, and bespoke service demands. The complexity of managing these variables intensifies when operations rely on disconnected legacy systems or manually updated spreadsheets.
Without a unified view of assets, workforce activity, and service status, inefficiencies quickly surface. This leads to delays, reduced service quality, limited operational oversight, and escalating costs. Fragmented processes also hinder the ability to respond proactively to issues or capitalise on performance data.
To maintain service excellence and meet client expectations, FM organisations must adopt a connected and intelligent management solution: one that streamlines workflows, enhances real-time visibility, and supports data-driven decision-making at every level of the business. This is where Microsoft business applications can help.
Microsoft Software For Facilities Management
Akita combines Microsoft business applications to fulfil the needs of FM companies, delivering joined-up operations and centralised data for a single source of business truth:
Dynamics 365 Field Service
• Real-time job scheduling with intelligent dispatching
• Mobile access to work orders, instructions and site history
• Asset and maintenance tracking
• Remote assist tools and automated reporting
• Customer satisfaction tracking and SLA compliance
Dynamics 365 Business Central
• Unified finance and operations management
• Contract billing and revenue recognition
• Vendor management and procurement workflows
• Resource planning and capacity management
• Inventory tracking across stores and mobile teams
Power Platform
• Automate manual processes such as work order creation, invoice generation or compliance workflows with Power Automate
• Develop custom apps for engineers, contractors or site access control – all accessible on mobile devices with Power Apps
• Visualise performance metrics across contracts, sites and teams to drive smarter, data-led decision making with Power BI
Features Of Dynamics 365 For Facilities Management:
Asset & Equipment Tracking
Gain real-time visibility of all physical assets, including maintenance history, warranties, and performance metrics, ensuring optimised lifecycle management.
Preventive & Reactive Maintenance Scheduling
Automate maintenance routines, trigger service tickets based on sensor data or usage thresholds, and minimise costly downtime through intelligent scheduling.
Work Order Management
Create, assign, and monitor work orders with full visibility over technician availability, SLAs, and task completion, all integrated with mobile capabilities.
Space & Resource Optimisation
Manage floor plans, room bookings, and resource allocations efficiently using integrated data on occupancy, utilisation, and operational needs.
Integrated Compliance & Safety Monitoring
Ensure adherence to regulatory standards with automated compliance checks, audit trails, and documentation tied to assets, processes, and inspections.
Case Study: Business Central & CIS Module For Plumbing Company
Driving finance and operations efficiency for a high-quality drainage, plumbing, and heating services company.
View
Transformational Benefits Of Dynamics 365 For FM
- Total operational oversight: Real-time insight across people, properties, and processes
- Connected workforce: Engineers and subcontractors can view, update and complete tasks on the move
- Better data, better decisions: Get actionable insights with Power BI dashboards and reporting
- Automation built-in: Reduce admin and manual processes with workflows across finance and service
- Scalable for growth: Whether you manage five buildings or five hundred, your system grows with you
Dynamics 365 for Facilities Management
Why Choose Akita For Facilities Management Transformation?
Akita delivers tailored digital transformation solutions that empower facilities management providers to operate smarter, faster and more cost-effectively.
Highly experienced in implementing business-critical operations systems, we help organisations streamline asset tracking, automate service delivery, and gain real-time operational visibility across locations and contracts.
Our consultants understand the complexities of facilities management: from planned maintenance and compliance reporting to mobile workforce coordination and client SLA tracking.
Whether you’re managing a national property portfolio or coordinating engineers across multiple client sites, Akita provides the systems and insight to scale efficiently and deliver service excellence.
Microsoft Dynamics 365 For Facilities Management
Let’s Talk Facilities Transformation
Explore how Akita can support your facilities management operation with smarter tools and connected insight. Contact us today for a demo or consultation around Business Central and Dynamics 365 for your organisation:
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