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In the current climate, customer expectations are rising sharply. Customers expect fast responses, seamless interactions, and consistent service across every channel they use - be it email, chat, or phone.

Twice a year, Microsoft rolls out major updates to Dynamics 365 through its “Wave” releases. These updates are designed to enhance user experience, embed the latest AI capabilities, and ensure businesses can operate with greater efficiency and insight.

In the facilities management sector, success depends on the ability to deliver efficient, compliant, and cost-effective services to clients.

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