Microsoft Dynamics 365 CRM Solutions
Strategic CRM services to enhance operations, drive customer engagement, and accelerate business growth
Tailored CRM Implementation, Built for Results
Akita designs and supports tailored Microsoft Dynamics 365 CRM solutions that optimise sales, marketing, and customer service performance. As a Microsoft Solutions Partner with over 25 years’ experience, our CRM consultants deliver systems that drive measurable results.
Why Choose Dynamics 365 CRM?
Microsoft CRM systems enable organisations to enhance interactions with customers, drive sales, and amplify marketing efforts through detailed data analysis.
Centralise Customer Data
Unify all customer touchpoints across your organisation in one intelligent system, improving visibility, consistency, and decision-making.
Automate Sales, Marketing & Service
Streamline your core business processes with automation — reduce manual tasks, accelerate workflows, and drive better customer outcomes.
Unlock Actionable Insights
Access powerful analytics and reporting tools to better understand customer behaviour, monitor performance, and make data-driven decisions.
Enable Better Collaboration
Empower teams with shared access to real-time information, improving internal coordination and enhancing the overall customer experience.
A CRM Platform For Every Team
Equip your teams with the tools to drive better outcomes at every stage of the customer journey
Dynamics 365 CRM For Sales
Manage your pipeline, track customer interactions and close deals faster.
Dynamics 365 For Customer Service
Resolve cases efficiently, improve customer satisfaction and enable self-service options.
Dynamics 365 CRM For Marketing
Deliver targeted campaigns, automate lead nurturing and track ROI with ease.
Dynamics 365 CRM For Field Service
Optimise field service operations by streamlining workflows, enhancing communication, and improving overall service efficiency
CRM Implementation With Akita
Our proven delivery model ensures success from day one and minimises disruption to your operations while maximising the effectiveness of the new system.
Initial Consultancy And Planning:
We begin with an in-depth consultation to understand your business requirements, goals, and challenges.
System Design And Customisation:
Our CRM consultants provide a tailored solution to fit your specific requirements, including features such as contact management, sales automation, and marketing integration.
Data Migration:
We ensure a smooth, secure transfer of your existing customer data, maintaining accuracy and minimising any risk of loss.
Training And Onboarding:
Comprehensive training to ensure your team is confident using the new CRM system, with hands-on sessions and support materials to maximise adoption.
Testing And Adjustment:
We thoroughly test the CRM system before launch to ensure seamless integration and make any necessary adjustments.
Go-Live And Ongoing Support:
Dedicated hypercare support to resolve any post-launch issues and ensure long-term CRM performance.
Trusted By Leading Organisations
Akita supports medium to large organisations across the UK and internationally.
We are proud to be a Microsoft Solutions Partner with a 4.9/5 customer rating and a 25+ year track record of delivery success.
“The project team exceeded my expectations and made a complex project seem easy.”
— Operations Director, manufacturing technology company
CRM System Solutions From Akita FAQs
How does Akita ensure data security in its CRM solutions?
Akita employs advanced security measures to protect data. For cloud-based solutions, we use encrypted transmissions and secure data centres. For on-premise installations, we implement robust security protocols within your infrastructure. Both approaches safeguard your information against unauthorised access and breaches.
Can Akita's CRM solutions integrate with my existing business systems?
Yes, our CRM solutions are built to integrate seamlessly with a wide range of business systems, including ERP, accounting software, e-commerce platforms, and more. This integration capability allows for a unified approach to managing business operations, ensuring data consistency, and improving workflow efficiency.
How quickly can Akita deploy a CRM system?
The deployment time for a CRM system varies depending on the complexity and customisation required. Generally, a standard cloud-based CRM can be set up within a few weeks, while more customised or on-premise solutions may take several months to deploy fully. We work closely with our customers to establish a timeline that meets their needs and ensures a smooth transition.
Is there a mobile version of the CRM available?
Yes, Microsoft offers mobile CRM capabilities, allowing your sales and customer service teams to access the system from any mobile device. This feature ensures your team can remain productive and responsive while on the go, providing real-time access to customer data and critical business information.
