Use Microsoft Dynamics 365 Field Service to manage your service operations. Every business knows that you retain customers by providing excellent service. But to increase profitability and grow your business, you have to do so efficiently and at scale.

By empowering field agents with the knowledge to perform tasks to their best ability and by simplifying customer management and communication, Dynamics 365 Field Service drives increased efficiency and profitability.

Research by Forrester even indicates that businesses can make a return on investment of over 360% in just three years by adopting Dynamics 365 Field Service. Akita can develop a Field Service solution that generates new efficiencies right across your business.

For more information or to arrange a demo, please get in touch:

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Capabilities

Manage contracts
Deliver predictable service that keeps customers happy. Set schedules that help align service delivery to customers and locations.

Schedule and dispatch optimisation
Plan and assign the right resources to the right locations with manual, assisted, or fully automated scheduling and alignment. Create schedules through ‘drag and drop’ or map-enabled planning that efficiently gets staff with the correct skills to the right locations.

Enhance service delivery
Increase staff productivity with online and offline information about customer cases, even providing guides for common issue resolutions. Link orders to case history, parts product configurations, parts availability, pricing and any other relevant information.

dynamics 365 field service

Track inventory
Keep tabs on your product and service inventory with scheduled re-ordering. Factor in logistics concerns across all locations, down to the size of vehicles available for delivery. Increase the accuracy of order with forecasting that helps predict changing demand trends.

Stay connected
Provide remote support to team members in the field that helps provide a more proactive element to maintenance, keeping customers happy.

Deliver a better customer experience
Keep your customers informed by putting them at the centre of all service interactions. Let customers see all past and upcoming cases through a bespoke customer portal. Give updates when technicians are en route, with live mapping or updates via SMS and/or phone calls.

Benefits of Dynamics 365 Field Service

  • Cost benefits
    Decrease journey times and saves money on fuel, then increase appointments per day and improve staff efficiency costs.
  • Customer-centric experience
    Inform customers around every interaction within a service chain to increase brand loyalty and advocacy.
  • Connected journey
    Provide employees and technicians with 360⁰ information, from any location to improve resource productivity and customer satisfaction.
  • Empower your business
    Increase efficiency and profitability by optimising schedules and remote troubleshooting to reduce the length and frequency of site visits and callouts.

Dynamics 365 Field Service With Akita

Akita is a Microsoft Dynamics partner to leading UK organisations. We’ve developed Dynamics 365 Field Service solutions for a number of organisations including the toughest customer – ourselves!

Fully understanding the processes, requirements and challenges of field service, we deliver superlative field service solutions. We’ve even been featured in Microsoft Case Studies for our Dynamics 365 Field Service solutions.

Case Study

Microsoft Dynamics 365 Field Service

Our Dynamics 365 project costs are straight-forward and transparent

Get started fast with Dynamics 365 Field Service. If you just need your Dynamics 365 solution setup, our consultants can set you up in a day.

Deliverables

Our Dynamics 365 Field Service Instant Starter package provides:

• Creation of a new Dynamics 365 instance
• Office 365 tenant setup (as required)
• Assignment of user licences
• Creation of security roles
• Server synchronisation setup
• User guidance on how to access Microsoft Dynamics 365 Field Service
• ‘Train the trainer’ handover for the administrator/s via video call (subject to availability of both parties).
• Introduction to Microsoft’s guides and learning platform
Akita is an experienced
Microsoft Dynamics developer. Should you require additional assistance post-implementation, our consultants will be happy to discuss further solutions and services with you.

Schedule Now

For a comprehensive Dynamics 365 deployment that doesn’t drag on and on, our tailored Dynamics 365 Field Service deployment solution. We’ll have you up and running in just a week.

Deliverables

Your Dynamics 365 Field Service solution we will include:
• Initial consultancy
• Provision of the Dynamics 365 instance
• Activation of Dynamics 365 Field Service
• User setup for up to 10 users (including Dynamics 365 access via mobile devices)
• Office 365 Outlook, SharePoint and LinkedIn configuration (if solutions are already in use)
• Basic customisation of forms and fields to fit your account management process
• Basic customisation of forms and fields to fit your lead capture process
• Import of existing data*
• Training session for all users

*Assistance may be required in configuring your data to Dynamics 365.

Contact Us

Whether you’re looking at Dynamics 365 Field Service as part of a wider new CRM project, or want to add it as a new module to your existing Dynamics CRM solution, our consultants will be able to help. Contact us today with your requirements.

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As a Microsoft Tier 1 CSP partner, Akita can supply all necessary licensing for new and existing Dynamics 365 instances at the same cost as buying direct from Microsoft. We also work with organisations to find ways to save on their licensing. For more information on licensing visit our dedicated page.

Licensing

How We Work

We offer a number of different ways of working depending on your requirements. See our implementation offers above for more info.

For our custom projects, we begin with a scoping phase that analyses how your organisation currently delivers its services. We’ll then assess where you’d like to see improvements, and what further improvements we can suggest by using Dynamics 365 Field Service functionality.

We can then design and implement a Dynamics 365 solution aligned with the way you operate. This can include the integration of existing CRM or ERP data, or any software that you may have relating to the management of your field services. We can also provide any training and ongoing support your organisation may need.

For more information on implementing Microsoft Dynamics 365 Field Service, please get in touch: