Leading Microsoft Dynamics Support Partner

Akita’s expert consultants provide Microsoft Dynamics support to organisations across the UK and internationally.

Whether you require ad hoc CRM support, or ongoing assistance via a Dynamics 365 support plan, we can support your Microsoft Dynamics requirements.

To discuss our Dynamics 365 CRM support services, please get in touch:

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Ad Hoc Support For Dynamics 365

For organisations looking for immediate assistance with an issue without an ongoing contract, we can provide Microsoft Dynamics and Power Platform support on an ad hoc basis. We support Dynamics 365 in all its forms, and can also provide assistance with legacy Dynamics CRM support requirements.

Our support is charged on an hourly basis is open to all organisations, not just existing customers. Assistance will be provided by one of our expert consultants and all requests are dealt with quickly.

If your issue it’s more cost-effective to deal with your issue as a standalone project, we’ll provide a project quote at a discounted rate. And should an organisation accessing ad hoc CRM support find a benefit in support on a more regular basis we’ll be happy to discuss tailoring our support managed service to your requirements.

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Dynamics 365 Support Plans

Our Dynamics support managed service provides organisations banked time for both support, consultancy, development and a range of other services.

In terms of CRM support, we operate a proactive helpdesk, resolving issues for a variety of Microsoft Dynamics versions as well as Power Platform applications. We also answer any ‘how-to’ questions, instructing users on how to get the information they need from Dynamics.

Requests can be logged via email, phone or via our dedicated customer portal, and are dealt with by our team of Microsoft-accredited consultants to strict SLAs. For more information, please contact us:

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Included With Support Managed Service

Our support managed service also provides banked time that can also be used as required. Services available include:

  • Development work
  • In-depth support tasks
  • Training – from general user guidance to specialist management requirements
  • Power BI report creation
  • Power Apps & Power Automate changes
  • Consultancy
  • Project planning

Banked time is drawn down in 30-minute increments. So whatever the requirement, you can get it dealt with without worrying about burning hours on small tasks.

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Exceptional response times, proactive in delivering solutions

Barry, CRM & Database Marketing Manager

Professional CRM Support & Development

Organisations of all sizes make use of our support managed service. Discover how it benefits a leading UK university:

Case Study

Why Choose Akita?

Our support services provide the following benefits:

  • Guaranteed support response within two hours inside of contracted hours.
  • Support legacy versions of Microsoft Dynamics as well as Dynamics 365 support.
  • Support for Power Platforms included.
  • Microsoft CSP Tier 1 status for fast-track Microsoft assistance if needed. 
  • Support delivered by Microsoft-accredited professionals.

To discuss our support services, please get in touch: