About the Role
As a Junior SharePoint Consultant at Akita IS, you will:
- Provide valuable project support to the Consultants and Developers within the Akita IS team, as they deliver bespoke solutions using the product portfolio, primarily SharePoint and the Power Platform.
- Assist as necessary with project delivery to include assigned aspects of:
- Design and customisation.
- Project write-ups.
- Data migration.
- Monitoring and updating in line with the contract of service.
- Provide assistance, when required, for the Akita IS helpdesk, delivering outstanding customer service to external customers.
- Recognise and develop opportunities for new and existing customers, adding value to their business through efficient and cost-effective solutions.
- Provide assistance fielding support tickets on behalf of Akita IS by reviewing, assessing, and allocating tasks received through the Helpdesk.
- Communicate clearly and effectively with internal and external stakeholders, demonstrating the values of Akita IS through the highest standards of professional conduct.
- Fulfil other duties, in line with business needs.
Core Skills
- Educated to degree level
- An understanding of core Microsoft products, including Office 365
- Being able to work well both in a team or independently as required
- An awareness of project management and an ability to multitask.
- Analytical and creative thinking skills to help customers solve business challenges
- Ability to present yourself in a professional manner
Desirable Skills and Experience
- A good understanding of web-based software and relational databases
- Previous experience in a customer support-based role
- Previous experience with Microsoft business software
Person Specification
The successful candidate must demonstrate:
- A logical, methodical approach to the task at hand, with strong attention to detail.
- Excellent documentation and communication skills.
- A personable nature.
- A history of being a proven self-starter.
To apply for the role, please submit your CV detailing via our recruitment portal:
