Akita offers Microsoft Dynamics support to leading organisations based across the UK and internationally.
Our experts provide responsively and proactive Microsoft Dynamics support for CRM and ERP systems.
Our helpdesk support service comes with guaranteed service SLAs for response, meaning you don't get kept waiting. Meanwhile, our proactive support provides banked time for consultancy, development or training as you require it.
To discuss a comprehensive Microsoft Dynamics support solution for your organisation, please get in touch.
Dynamics Helpdesk Support
With our Dynamics helpdesk support service, you'll receive fast and responsive support.
Our helpdesk support service offers:
- Unlimited support requests for Microsoft Dynamics
- Guaranteed 2-hour response time
- Response for operational issues, ‘how-to’ questions and simple development requests (subject to review)
- Reporting on historic faults to inform future development roadmap
- On-site support (if required)
We use remote access software to view systems and share screens with users. That way, we can experience their issues live with them, then work on finding the best fix.
Our support doesn't just cover operational issues. Should your users have 'how-to' enquiries, or there’s a report or view you need in your CRM or ERP, we will work to deliver a successful outcome.
For more information on our Microsoft Dynamics support packages, contact us for a quote.
Our Dynamics proactive service is dedicated consultancy time to reviewing the health and development of your Microsoft Dynamics instance.
A proactive support approach helps address user issues and minor problems in your ERP or CRM system before they become big problems for your organisation. By being proactive, we are able to greatly reduce system errors and Dynamics-related downtime.
Our proactive support package also significantly reduces the need for ad hoc development - and the associated labour and consultancy charges - that many Dynamics companies charge.
You can use our Dynamics proactive support service time in whatever way suits your organisation. This may include consultancy, development, integrations, app implementation or training.
Consider our proactive support service as security that you're getting the best from your ERP or CRM system investment.
Why choose Akita?
- We're an accredited Microsoft Gold partner, so we're guaranteed to have the expertise you require
- Our support is delivered by a team of consultants and experts, so you won't be kept waiting for your account handler
- We support organisations struggling with legacy Microsoft Dynamics versions, assisting them until its the right time to migrate
- We have wide industry experience so understand many of the specific concerns organisations may have
- Our status with Microsoft means we can fast-track issues that are related to bugs in their code
To discuss Microsoft Dynamics ERP or CRM support packages, please get in touch.