dynamics 365 functional

Dynamics 365 Functional Consultant

About The Role

  • Deliver bespoke solutions for customers using Microsoft Dynamics CRM. To include:

– Business analysis to ensure an efficient and cost-effective solution.

– Design and customisation including write-ups and planning sessions.

–  Configuration and testing with a detailed introduction to the customer.

– Installation and data migration.

– Training through a structured and user-friendly delivery method.

– Monitoring and updating in line with the contract of service.

  • Be responsible for delivering projects in line with the agreed project plan. Inclusive of, but not limited to, timelines, budgets, customer expectations and resource planning.  You will be forward-thinking but risk adverse to maintain strong customer relationships.
  • Recognise and develop opportunities for new and existing customers, adding value to their business through efficient and cost-effective solutions.
  • Support Akita’s busy Helpdesk by troubleshooting issues with Microsoft Dynamics 365, demonstrating a professional, respectful, and proactive approach to customer service.
  • Support and upskill junior members of the team and perform any other duties, as required, in line with business needs.

Core Skills

  • 2+ years’ experience in creating solutions using Microsoft Dynamics 365 CE and the Power Platform.
  • Proven experience in pre-sales and requirement gathering, through to the implementation of CRM solutions.
  • Proficiency in all areas of project management and delivery, written and practical.
  • The ability to work on-site with clients, collaborating from design to ‘go live’.

Desirable Skills and Experience

  • A Computing / IT degree.
  • Experience of providing digital success solutions to both large corporate and boutique customers.
  • Microsoft Biz Apps certifications.
  • Experience with Azure.

Person Specification

The successful candidate will demonstrate:

  • A logical, methodical approach to the task at hand, with strong attention to detail.
  • Excellent documentation and communication skills.
  • High standards of customer service.
  • A personable nature.
  • A history of being a proven self-starter.

To be based at our Head Office in Wrotham, Kent, or remote (location dependent)

To apply for the role please submit your CV via our recruitment portal: