Increase Service Efficiency And Improve Customer Satisfaction

Discover professional field service management software from the world’s leading software provider with a Dynamics 365 Field Service solution.

Using Microsoft’s field service CRM software, your organisation can transform the delivery of service operations. Use Microsoft’s market-leading field service software to get the task done in a smarter and simpler way.

By economising operations, simplifying communication and empowering field agents with the knowledge to complete tasks effectively, a Microsoft Field Service CRM solution drives increased efficiency and profitability while keeping customers happy.

For a Dynamics 365 Field Service demo and pricing, please get in touch: 

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Best-In-Class Field Service CRM Software

Organisations adopting Dynamics 365 Field Service won’t just discover smarter working.

Research by Forrester indicates that businesses adopting Field Service can make a return on investment of over 360% in just three years.

Meanwhile, both IDC MarketScape and Gartner name Dynamics 365 as an industry-leading solution for field service management, meaning your solution will scale with your success.

Achieving The Right Results, Faster

Field Service Software From £4,900

Support field operatives and transform operations with a packaged Dynamics 365 Field Service deployment:

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Smarter Working For Field Agents

Field agents can spend as much time trying to understand a problem as fixing it. Dynamics 365 can speed up the process, giving field agents everything they need wherever they are.

Fully mobile-responsive, Dynamics 365 Field Service is designed for use by field agents on the go. All job details can be accessed with ease. Inspection checklist functionality then helps agents diagnose problems faster. And the Field Service app can even provide access to step-by-step guidance on the best practice fix can be accessed.

And agents don’t even have to be at the customer’s location. Utilising Remote Assist, agents can help customers diagnose problems remotely. Then guidance can be sent to fix the issue, or agents can guide the customer through a solution.

Want a closer look? Get in touch for a demo:

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Microsoft Dynamics 365 Field Service Pricing

Our Dynamics 365 project costs are straight-forward and transparent

With QuickStart Field Service, we'll provide everything you need to get started with Dynamics 365 Field Service in just seven days.

Find out more about the deliverables:

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Whether you’re looking at Field Service as part of a wider new CRM project, or want to add it as a new module to your existing Dynamics 365 solution, we'll be able to help.

Get in touch for Microsoft Dynamics 365 Field Service pricing for your requirements:

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As a Microsoft Tier 1 CSP partner, Akita can supply all necessary licensing for Dynamics 365 Field Service at the same cost as buying direct from Microsoft.

View more information on licensing:

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Dynamics 365 Field Service Capabilities

Manage contracts
Deliver predictable service that keeps customers happy. Set schedules that help align service delivery to customers and locations.

Improve scheduling 
Plan and assign the right resources to the right locations with manual, assisted, or fully automated scheduling and alignment. Create schedules through ‘drag and drop’ or map-enabled planning that efficiently gets staff with the correct skills to the right locations.

Work seamlessly on-the-go
A dedicated app makes sure that field operatives have all the information they need to have – and none that they don’t. By keeping things simple and only showing them what they need to see, they can get the job done faster.

field service crm

Empower agents
Deliver information about customer cases and deliver guides for common issue resolutions. Link orders to case history, parts product configurations, parts availability, pricing and any other relevant information to keep agents in the loop.

Connected Field Service
Improve service up-time and support systems remotely by connecting to IoT devices with Connected Field Service. Remotely detect when issues arise and provide customers with the guidance to fix them without needing to attend site.

Deliver a better customer experience
Keep your customers informed by putting them at the centre of all service interactions. Let customers see all past and upcoming cases through a bespoke customer portal. Give updates when technicians are en route, with live mapping or updates via SMS and/or phone calls.

Benefits Of Dynamics 365 Field Service

Economise Operations

Set smarter routes, decrease journey times and increase the number of appointments per day.

Increase Preparation

Ensure the right skilled people, with the right tools, get the right place for the job.

Improve First-Time Fix Rate

Provide agents with all the relevant information they need to get the job done right and quickly.

Better Communication

Inform customers around every interaction within a service chain to increase brand loyalty and advocacy.

Scale Your Operations

Increase efficiency and profitability by optimising schedules and fixing problems faster.

...41 jobs booked into the system without a single human touch point

Customer

Automating Field Service E-Book

Transform your operations and increase productivity. Download our e-book on the benefits of automating operations with Microsoft's field service management software.

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Dynamics 365 Field Service Solution Implementation

If you’re ready to adopt a field service software solution we can offer a range of ways of working depending on your requirements (see our implementation offers above for more info).

For custom projects, we start by scoping how your organisation currently delivers its services. We’ll then assess where you’d like to see improvements, and what further improvements we can suggest by using Field Service CRM software.

We can then design and implement a Dynamics 365 solution aligned with the way you operate. This can include the integration of existing CRM or ERP data, or any software that you may have relating to the management of your field services. We can also provide any training and ongoing support your organisation may need.

Discover more about one of our Field Service software implementations in ‘Our Work’:

Our Work

Field Service CRM Solutions With Akita

The team at Akita Intelligent Solutions are Microsoft experts. We design, develop, manage and support business intelligence technologies for organisations across the UK and internationally.

Our Microsoft Field Service solutions sit at the centre of operations for organisations ranging from electrical infrastructure to hospice care. We even use it ourselves.

In all instances, our Field Service implementations have delivered significant new efficiencies, helping organisations surpass their targets.

For Microsoft Dynamics 365 Field Service pricing and deployment, please get in touch:

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