With a Microsoft Dynamics 365 Field Service CRM solution, your organisation can transform the delivery of service operations. Use Microsoft’s market-leading field service software to get the task done in a smarter and simpler way.

By economising operations, simplifying communication and empowering field agents with the knowledge to complete tasks effectively, a Dynamics 365 Field Service CRM solution drives increased efficiency and profitability while keeping customers happy.

Considering a Dynamics 365 Field Service implementation? Get in touch: 

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Best-In-Class Field Service Software

Organisations adopting Dynamics 365 Field Service won’t just discover smarter working.

Research by Forrester indicates that businesses adopting Field Service can make a return on investment of over 360% in just three years.

Meanwhile, Gartner names Dynamics 365 Field Service an industry-leading solution for services management. Combined with other similarly award-winning Dynamics 365 modules (Sales, Customer Service and more), organisations are positioned to make efficiency-gains.

Smarter Working For Field Agents

Field agents can spend as much time trying to understand a problem as fixing it. Dynamics 365 Field Service can speed up the process.

Use the inspections checklist functionality to help agents diagnose problems faster. Then have them follow step-by step guidance on the best practice fix.

Alternatively, utilise Remote Assist to help customers diagnose the problem remotely, then help them fix it without even having to go to site.

Field Service Capabilities

Manage contracts
Deliver predictable service that keeps customers happy. Set schedules that help align service delivery to customers and locations.

Improve scheduling 
Plan and assign the right resources to the right locations with manual, assisted, or fully automated scheduling and alignment. Create schedules through ‘drag and drop’ or map-enabled planning that efficiently gets staff with the correct skills to the right locations.

Work seamlessly on-the-go
Dynamics 365 Field Service’s dedicated app makes sure that field operatives have all the information they need to hand – and none that they don’t. By keeping things simple and only showing them what they need to see, they can get the job done faster.

field service crm

Empower agents
Deliver information about customer cases and deliver guides for common issue resolutions. Link orders to case history, parts product configurations, parts availability, pricing and any other relevant information to keep agents in the loop.

Connected Field Service
Improve service up-time and support systems remotely by connecting to IoT devices with Connected Field Service. Remotely detect when issues arise and provide customers with the guidance to fix them without needing to attend site.

Deliver a better customer experience
Keep your customers informed by putting them at the centre of all service interactions. Let customers see all past and upcoming cases through a bespoke customer portal. Give updates when technicians are en route, with live mapping or updates via SMS and/or phone calls.

...41 jobs booked into the system without a single human touch point


Automating Field Service Guide

Transform your operations and increase productivity. Download our white paper on the benefits of automating field service operations with Dynamics 365.


Dynamics 365 Field Service Benefits

  • Economise your operations
    Decrease journey times and saves money on fuel. Increase the number of appointments per day and improve staff efficiency costs.
  • Improve first-time fix rate
    Provide employees and technicians with all the information they need to get the job done quickly and correctly the first time.
  • Improve customer experience
    Inform customers around every interaction within a service chain to increase brand loyalty and advocacy.
  • Scale your operations with ease
    Increase efficiency and profitability by optimising schedules and fixing problems faster, achieving more without needing additional resources.

Microsoft Dynamics 365 Field Service

Our Dynamics 365 project costs are straight-forward and transparent

For a comprehensive deployment that doesn’t drag on and on, our tailored 5 day Dynamics 365 solution. We’ll have you up and running in just a week.
Find out more about the deliverables.

More Info

Whether you’re looking at Dynamics 365 Field Service as part of a wider new CRM project, or want to add it as a new module to your existing Dynamics CRM solution, our consultants will be able to help. Contact us today with your requirements.

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As a Microsoft Tier 1 CSP partner, Akita can supply all necessary licensing for new and existing Dynamics 365 instances at the same cost as buying direct from Microsoft. We also work with organisations to find ways to save on their licensing. For more information on licensing visit our dedicated page.

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Dynamics 365 Field Service Implementation

If you’re ready to adopt a field service software solution we can offer a range of ways of working depending on your requirements (see our implementation offers above for more info).

For custom projects, we start by scoping how your organisation currently delivers its services. We’ll then assess where you’d like to see improvements, and what further improvements we can suggest by using Dynamics 365 Field Service CRM functionality.

We can then design and implement a Dynamics 365 solution aligned with the way you operate. This can include the integration of existing CRM or ERP data, or any software that you may have relating to the management of your field services. We can also provide any training and ongoing support your organisation may need.

For more information on implementing a Microsoft field service software solution, please get in touch:

Field Service CRM Solutions With Akita

Akita is a Microsoft Dynamics partner to organisations across the UK and internationally. Our Microsoft Dynamics 365 Field Service solutions sit at the centre of operations for organisations ranging from electrical infrastructure to hospice care. We even use it ourselves.

In all instances, our Field Service implementations have delivered significant new efficiencies, helping organisations surpass their targets.

Fully understanding the processes, requirements and challenges of field service, we deliver superlative Dynamics 365 Field Service solutions. And we’ve even been featured in Microsoft case studies for our Field Service implementation:

Microsoft Case Study