Professional Case Management At Scale That Keeps Customers Happy

Microsoft Dynamics 365 Customer Service is the smarter way to manage all of your customer communications, requests and support enquiries. Use this leading customer service CRM solution to deliver professional and effective service and support at scale – without losing the personal touch.

Akita helps organisations of all sizes to implement Microsoft’s professional customer service software application, providing development, licensing and ongoing support as required.

For more information or to arrange a demo, please get in touch:

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Dynamics 365 Customer Service Functionality

Discover the capabilities of Microsoft Dynamics 365 for enhancing customer services:

  • Centralise customer services
  • Queue, case & calendar management
  • AI-enhanced customer communication management
  • Service management analytics
  • Omnichannel communication monitoring
  • Product information & knowledge article repositories
  • Service scheduling & management tools

For a closer look please contact us to arrange a demo.

Meet The Challenges Of Support At Scale

Microsoft Customer Support Software From £3,500

Implement Microsoft Dynamics 365 in as little as 5 days with our QuickStart Customer Service deployment:

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Benefits of Dynamics 365 Customer Service

Communicate over every channel – Deliver end-to-end customer service across all communication channels. Track all interactions from within your customer service CRM to be able to deliver incisive and personal service. You can even turn Dynamics 365 Customer Service into your phone calling platform with Business Voice.

Self-service  – Power self-service customer solutions, such as predictive live chat or chatbots, delivering up-to-date answers and information that satisfies your customers’ needs without the need for an agent.

Better case management – Give customer service staff the ability to resolve issues faster and more efficiently. Differentiate support responses based on contractual SLAs and be able to provide a more personal service with instant access case data in your customer service CRM.

customer service crm

Empower agents – Provide customer service staff with everything they need to deliver high-quality and effective service. Help them adapt to new customer requirements and predict future trends to be able to resolve requests faster.

Improve engagement & simplify feedback – Utilise Dynamics 365 Customer Voice to quickly create personalised surveys and feedback forms for all of your communication channels, allowing you to get vital feedback about your performance while showing customers that you care.

Read more about how Akita’s IT division utilises Dynamics 365 Customer Service: 

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Dynamics 365 Customer Service Costs

Straight-forward Microsoft Dynamics 365 costs based on your project requirements:

Don’t let your CRM project drag on infinitum. We offer a short, sharp deployment solution for Dynamics 365 Customer Service, getting your organisation fully up and running and trained within a business week.

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Whether you’re looking at Dynamics 365 Customer Service as part of a wider new CRM project, or want to add it as a new module to your existing Dynamics CRM solution, our consultants will be able to help. Contact us today with your requirements.

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As a Microsoft Tier 1 CSP partner, Akita can supply all necessary licensing for new and existing Dynamics 365 instances at the same cost as buying direct from Microsoft. We can also work with organisations to find ways to save on their licensing. For more information on licensing visit our dedicated page.

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Benefits Of Customer Service CRM Software

Over 95% of consumers rate customer service as an important factor in their loyalty to a brand. When polled, around a third of people say they have abandoned a brand in the past year because that brand didn’t deliver a good enough personal service.

In contrast, loyal customers are twice as likely to try your other products as new customers. Existing customers will also spend over 30% more than new customers.

Microsoft Dynamics 365 Customer Service allows organisations to better meet their customers’ requirements, delivering personalised service at scale. To understand how, contact us for a demo.

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Improved Feedback With Dynamics 365 Customer Voice

Every customer interaction has the potential to enhance how your service is delivered. Dynamics 365 Customer Voice provides organisations with smarter ways of capturing that information.

Available for the Customer Service, Sales and Marketing applications, Dynamics 365 Customer Voice allows organisations to  create branded feedback solutions then capture responses and feed data back into both cases and wider activities.

With advanced analytics, Customer Voice can help drive better customer relationships and more intelligent decisions across your organisation.

Read more about Dynamics 365 Customer Voice in our blogs

About Akita Intelligent Solutions

Akita Intelligent Solutions designs, develops and supports business intelligence technologies for organisations across the UK and internationally. As a Microsoft Dynamics development partner, we help organisations around the world to transform their customer service delivery, assisting them at every stage of their customer service projects.

As customer support providers ourselves, we also well understand the challenges of delivering excellent customer service. We can advise you on best practices for Dynamics 365 Customer Service and help with further integrations with your customer service software.

To discuss adopting customer service software get in touch:

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