Power Platform Support Analyst

Microsoft Power Platform Consultant

We are now looking for a new Power Platform Consultant to join our team

ROLE SPECIFICATION

As a Power Platform Consultant at Akita, you will:

  • Deliver bespoke solutions for customers using the Power Platform. You will support, and lead where appropriate, on all aspects of a project to include:
  • Business analysis to ensure an efficient and cost-effective solution.
  • Solution design and proof of concept development including write-ups and planning sessions.
  • Hands on development of Power Platform solutions, primarily with:
  • Canvas Power Apps
  • Power Automate Flows
  • SharePoint & Dataverse
  • As well as with:
    • Model Driven Apps
    • Power BI
    • Power Pages/Portals
    • Dynamics 365 CE
    • Business Central
  • Deployment and data migration.
  • End user training through a structured and user-friendly delivery method.
  • Monitoring and updating in line with the contract of service.
  • Be an escalation point for support as the owner and expert of built solutions.
  • Be responsible for delivering projects in line with the agreed project plan. Inclusive of, but not limited to, timelines, budgets, customer expectations and resource planning.  You will be forward-thinking but risk adverse to maintain strong customer relationships.
  • Seek assistance from the CRM & Power Platform Practice Manager and other Consultants and Project Managers to ensure project success.
  • Recognise and support the development of opportunities for new and existing customers, adding value to their business through efficient and cost-effective solutions.
  • Support Akita’s busy Service Desk by troubleshooting issues with the Power Platform, and occasionally SharePoint and Dynamics 365, demonstrating a professional, respectful, and proactive approach to customer service.
  • Perform any other duties, as required, in line with business needs.

CORE SKILLS

  • Deliver bespoke solutions for customers using the Power Platform. You will support, and lead where appropriate, on all aspects of a project to include:
  • Business analysis to ensure an efficient and cost-effective solution.
  • Solution design and proof of concept development including write-ups and planning sessions.
  • Hands on development of Power Platform solutions, primarily with:
  • Canvas Power Apps
  • Power Automate Flows
  • SharePoint & Dataverse
  • As well as with:
    • Model Driven Apps
    • Power BI
    • Power Pages/Portals
    • Dynamics 365 CE
    • Business Central
  • Deployment and data migration.
  • End user training through a structured and user-friendly delivery method.
  • Monitoring and updating in line with the contract of service.
  • Be an escalation point for support as the owner and expert of built solutions.
  • Be responsible for delivering projects in line with the agreed project plan. Inclusive of, but not limited to, timelines, budgets, customer expectations and resource planning.  You will be forward-thinking but risk adverse to maintain strong customer relationships.
  • Seek assistance from the CRM & Power Platform Practice Manager and other Consultants and Project Managers to ensure project success.
  • Recognise and support the development of opportunities for new and existing customers, adding value to their business through efficient and cost-effective solutions.
  • Support Akita’s busy Service Desk by troubleshooting issues with the Power Platform, and occasionally SharePoint and Dynamics 365, demonstrating a professional, respectful, and proactive approach to customer service.
  • Perform any other duties, as required, in line with business needs.

DESIRABLE SKILLS & EXPERIENCE

  • A Computing / IT degree.
  • Experience of providing digital success solutions to both large corporate and boutique customers.
  • Microsoft Business Applications certifications.
  • Experience with Microsoft Azure.

PERSON SPECIFICATION

The successful candidate will demonstrate:

  • A logical, methodical approach to the task at hand, with strong attention to detail
  • Excellent documentation and communication skills
  • High standards of customer service
  • A personable nature
  • A keen level of attention to detail
  • A history of being a proven self-starter
Salary: Competitive, dependent on qualifications and skills
Start date: ASAP
Contract type: Permanent
Hours: 42.5 hours per week
Shift times: 08:45 – 17:15
Holiday entitlement: 32 days, rising to 38 days subject to terms after 3 years’

continuous service (including 8 bank holidays)

Sick pay:

 

Location:

 

 

Contractual sick pay commences after 6 months

continuous employment (terms apply)

Wrotham, Kent – hybrid and remote positions available

 

If the role is of interest, please apply via our portal:

Apply